Information Technology Request

The request was successful.

Dear The National Army Museum,

I am writing to make an open government request for all the information to which I am entitled under the Freedom of Information Act 2000.

Please forward responses to the attached questions below.

I would like the above information to be provided to me as an electronic document.
If this request is too wide or unclear, I would be grateful if you could contact me as I understand that under the Act, you are required to advise and assist requesters. If any of this information is already in the public domain, please can you direct me to it, with page references and URLs if necessary.

If the release of any of this information is prohibited on the grounds of breach of confidence, I ask that you supply me with copies of the confidentiality agreement and remind you that information should not be treated as confidential if such an agreement has not been signed.
I understand that you are required to respond to my request within the 20 working days after you receive this letter. I would be grateful if you could confirm in writing that you have received this request.

I look forward to hearing from you.

Yours faithfully,

Gloria Zimba.

1. Do you have a formal IT security strategy? (Please provide a link to the strategy)

A) Yes
B) No

2. Does this strategy specifically address the monitoring of network attached device configurations to identify any malicious or non-malicious change to the device configuration?

A) Yes
B) No
C) Don’t know

3. If yes to Question 2, how do you manage this identification process – is it:

A) Totally automated – all configuration changes are identified and flagged without manual intervention.
B) Semi-automated – it’s a mixture of manual processes and tools that help track and identify configuration changes.
C) Mainly manual – most elements of the identification of configuration changes are manual.

4. Have you ever encountered a situation where user services have been disrupted due to an accidental/non malicious change that had been made to a device configuration?

A) Yes
B) No
C) Don’t know

5. If a piece of malware was maliciously uploaded to a device on your network, how quickly do you think it would be identified and isolated?

A) Immediately
B) Within days
C) Within weeks
D) Not sure

6. How many devices do you have attached to your network that require monitoring?

A) Physical Servers: record number
B) PC’s & Notebooks: record number

7. Have you ever discovered devices attached to the network that you weren’t previously aware of?

A) Yes
B) No

If yes, how do you manage this identification process – is it:

A) Totally automated – all device configuration changes are identified and flagged without manual intervention.
B) Semi-automated – it’s a mixture of manual processes and tools that help track and identify unplanned device configuration changes.
C) Mainly manual – most elements of the identification of unexpected device configuration changes are manual.

8. How many physical devices (IP’s) do you have attached to your network that require monitoring for configuration vulnerabilities?

Record Number:

9. Have you suffered any external security attacks that have used malware on a network attached device to help breach your security measures?

A) Never
B) Not in the last 1-12 months
C) Not in the last 12-36 months

10. Have you ever experienced service disruption to users due to an accidental, non-malicious change being made to device configurations?

A) Never
B) Not in the last 1-12 months
C) Not in the last 12-36 months

11. When a scheduled audit takes place for the likes of PSN or Cyber Essentials, how likely are you to get significant numbers of audit fails relating to the status of the IT infrastructure?

A) Never
B) Occasionally
C) Frequently
D) Always

Penny Hutchins, The National Army Museum

Dear Ms Zimba

Thank you for your request of 13 December 2021 made under the Freedom of
Information Act (2000) requesting information about IT Security at the
National Army Museum.
Your request is being dealt with under freedom of information requirements
and will be answered within 20 working days.
If you have any queries about your request do not hesitate to contact me.
Please note the information below about your personal information.

Your privacy: we use your personal information such as name and address so
that we can comply with our legal obligations to respond to FOI requests.
For further details about the use of information about you, please see the
information request handling privacy notice on our website at
https://www.nam.ac.uk/privacy-and-cookies

Yours sincerely

Penny Hutchins
Records Officer
National Army Museum
Royal Hospital Road
Chelsea
London
SW3 4HT
[email address]
020 7881 2442

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Penny Hutchins, The National Army Museum

Dear Ms Zimba

Further to your request of 13 December 2021 made under the Freedom of
Information Act (2000) where you requested information about IT security
at the National Army Museum. I apologise for the delay in responding to
your request. The information you requested is provided below. I have
reproduced each of your questions below with the response to each.

1. Do you have a formal IT security strategy? (Please provide a link to
the strategy)

No - currently under review

2. Does this strategy specifically address the monitoring of network
attached device configurations to identify any malicious or non-malicious
change to the device configuration?

N/A

3. If yes to Question 2, how do you manage this identification process –
is it:

N/A

4. Have you ever encountered a situation where user services have been
disrupted due to an accidental/non malicious change that had been made to
a device configuration?

Yes

5. If a piece of malware was maliciously uploaded to a device on your
network, how quickly do you think it would be identified and isolated?

Immediately

6. How many devices do you have attached to your network that require
monitoring?

Physical Servers: 15

PC’s & Notebooks: 120

7. Have you ever discovered devices attached to the network that you
weren’t previously aware of?

No

If yes, how do you manage this identification process – is it:

N/A

8. How many physical devices (IP’s) do you have attached to your network
that require monitoring for configuration vulnerabilities?

200+

9. Have you suffered any external security attacks that have used malware
on a network attached device to help breach your security measures?

Never

10. Have you ever experienced service disruption to users due to an
accidental, non-malicious change being made to device configurations?

Yes

11. When a scheduled audit takes place for the likes of PSN or Cyber
Essentials, how likely are you to get significant numbers of audit fails
relating to the status of the IT infrastructure?

Occasionally

Copyright and re-use: most of the information that we provide in response
to freedom of information requests will be subject to copyright
protection. In most cases the copyright will be owned by the National Army
Museum. The copyright in other information may be owned by another person
or organisation, and this will be indicated on the information itself.
You are free to use any information supplied for your own non-commercial
research or private study purposes. The information may also be used for
any other purpose allowed by a limitation or exception in copyright law,
such as news reporting. However, any other type of re-use, for example by
publishing the information in analogue or digital form, including on the
internet, will the permission of the copyright owner.
For information where the copyright is owned by the National Army Museum
details of the conditions on re-use can be found on our website at
https://www.nam.ac.uk/re-use-public-sect...

Your privacy: we use your personal information such as name and address so
that we can comply with our legal obligations to respond to FOI requests.
For further details about the use of information about you, please see the
information request handling privacy notice on our website at
https://www.nam.ac.uk/privacy-and-cookies

Complaints: If you are dissatisfied with the handling of your request, you
have the right to ask for an internal review. Internal review requests
should be submitted within two months of the date of receipt of the
response to your original letter and should be addressed to the National
Army Museum’s SIRO, Mike O’Connor e:[email address]
If you are not content with the outcome of the internal review, you have
the right to apply directly to the Information Commissioner’s Office,
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

Yours sincerely

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