Corporate Governance Department
Our Ref: 290620
Legal Services Division
Freedom of Information Team
Date: 24 September 2020
3 Priestley Wharf
Tel: 0121 466 7293
Re: Freedom of Information Request
With reference to your request for information pursuant to the Freedom of Information Act
dated 29 June 2020, I apologise for the delay in responding and can advise that the Trust does
information that you are seeking. I will set this out below:
Please could you provide the following information:
How many staff do you currently employ within the trust? We employ 4942 permanent
How many staff do you currently employ within the IT team? 49.
Do you have plans to recruit additional staff into the IT team, either Temporary or
permanent, over the next 12 months? Yes.
How many networked Endpoints do you currently manage within your IT estate? Over
Are you Cyber Essentials/CE+ accredited? Yes.
How many IT support/request tickets are processed per month? Over 2,000.
What is the name, job title, and department contact email address of for:
o CIO / IT Director He is Duncan Robinson, Digital Technology Services Director
His email address is email@example.com.
o Head of IT He is Gerard Kilgallon, Head of Digital Technology Services. His email
address is firstname.lastname@example.org.
I can confirm that as the information has been provided, this request is now closed.
For future reference, the Trust’s publication scheme and details of the services that we provide
can be found on our website: www.bhamcommunity.nhs.uk.
Terms and Conditions of Re-Use
Information supplied under the Freedom of Information Act is subject to the Trust’s copyright
unless otherwise indicated. It may be reproduced free of charge in any format or medium
(unless expressly indicated to the contrary) provided:
It is reproduced accurately and not used in a misleading manner;
The source is identified and the Trust’s copyright is acknowledged; and
It is not used for the principal purpose of advertising or promoting a particular brand,
product or service.
This permission does not extend to any material which is the copyright of third parties. You
must obtain authorisation to reproduce such material from the copyright holders.
Freedom of Information Publication Scheme
The Publication Scheme is a guide to the information routinely published by Birmingham
Community Healthcare NHS Foundation Trust, and made available to the public.
Details of the scheme can be found on the Birmingham Community Healthcare NHS
Foundation Trust website (address above). No charge is made for information that is
downloadable from the Trust’s website; in the event that hard copy information is requested,
the Trust reserves the right to levy a charge in accordance with the applicable regulations.
In the unlikely event that you have cause to complain about the service received in respect of
your Freedom of Information request; the Trust operates a complaints procedure which gives
the applicant the right to an internal review of the administration or outcome of any valid
Freedom of Information request within 40 working days of the date of this response. Such
reviews will usually be undertaken within 20 days by the Chief Executive Officer, or an
appropriate nominated officer. Where the Chief Executive Officer has been closely involved in
the original request, any review will be conducted by the Chairman of the Trust, or an
appropriate Non-Executive Director. The Trust will keep a record of all complaints, reviews and
outcomes. Should you feel that you have cause to complain then please write to:
Birmingham Community Healthcare NHS Foundation Trust
3 Priestley Wharf
Telephone: 0121 466 6000
Should you be dissatisfied with the outcome of the internal review, you have the right to lodge a
complaint with the Information Commissioner. A complaints form can be obtained from the
Information Commissioner’s website: www.ico.gov.uk
or contact: Information Commissioner's Office
Cheshire SK9 5AF
Telephone: 01625 545745
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We would be interested to receive feedback as to how you feel your request has been dealt
with to help us to understand where we are doing well and to make improvements where
necessary; your comments (whether positive or negative) can be made either in writing to the
address above or by email.
Any queries about this response can be directed to Eugene C Aninweze, Freedom of
Information Officer, on 0121.466.7293 or email@example.com.
Legal Services Manager
* Solicitor of the Supreme Court of England and Wales
SRA number: 136646
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