Dear Parliamentary and Health Service Ombudsman,

I would be grateful if you could give me monthly percentages for your organisation's compliance with the legal timeframes for responding to Freedom of Information and Data Protection information requests in 2016/17 and 2017/18 (year to date). Thank you in advance for your help.

Yours faithfully,

Theresa Woods

informationrights@ombudsman.org.uk, Parliamentary and Health Service Ombudsman


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InformationRights, Parliamentary and Health Service Ombudsman

Dear Ms Woods,

We are writing to acknowledge your email dated 1st January.

Your request has been assigned to an officer and they will provide you with a response to your enquiry as soon as possible.

The deadline for issuing you with a response is 29th January.

Yours sincerely,

Freedom Of Information/Data Protection Team
Parliamentary and Health Service Ombudsman
W: www.ombudsman.org.uk

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InformationRights, Parliamentary and Health Service Ombudsman

3 Attachments

Dear Ms Woods,

 

Request for information under the Freedom of Information Act 2000

 

Further to your email dated 1^st January, in which you request the
disclosure of information under the provisions of the above Act, we are
now in a position to respond.

 

Request:

 

I would be grateful if you could give me monthly percentages for your
organisation's compliance with the legal timeframes for responding to
Freedom of Information and Data Protection information requests in 2016/17
and 2017/18 (year to date). 

 

Response:

 

Resolved
within
timeframe Apr-16 May-16 Jun-16 Jul-16 Aug-16 Sep-16 Oct-16 Nov-16 Dec-16 Jan-17 Feb-17 Mar-17
FOI 100% 100% 97% 100% 97% 97% 100% 100% 100% 95% 87% 88%
DPA 100% 100% 96% 100% 100% 100% 80% 100% 100% 86% 100% 91%

 

 

Resolved
within Apr-17 May-17 Jun-17 Jul-17 Aug-17 Sep-17 Oct-17 Nov-17 Dec-17
timeframe
FOI 71% 41% 70% 77% 78% 71% 86% 86% 78%
DPA 72% 61% 89% 67% 71% 88% 82% 92% 79%

 

 

 

We hope that this information is useful. If you believe we have made an
error in the way we have processed your information request, it is open to
you to request an internal review.  You can do this by writing to us by
post or by email to [1][Parliamentary and Health Service Ombudsman request email]. 

 

You will need to specify what the nature of the issue is and we can
consider the matter further. Beyond that, it is open to you to complain to
the Information Commissioner’s Office ([2]www.ico.org.uk).

 

 

Yours sincerely

 

 

 

 

Freedom Of Information/Data Protection Team

Parliamentary and Health Service Ombudsman

W: [3]www.ombudsman.org.uk

 

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