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Information relating to Patient Feeding and Retail Catering

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Dear Worcestershire Acute Hospitals NHS Trust,

I would be grateful if you could provide me under the Freedom of Information Act, details in respect to the contracts below.

Retail Catering Services / Patient feeding services
1. The name and contact details for the Chief Executive?
2. The name and contact details for the Director of Finance?
3. The name and contact details for the Director of Estates and Facilities?

Retail Catering
4. The name(s) of the company(ies) who currently provides retail catering at the hospital?
5. How many retail catering outlets are there in the hospital and which caterers run them (if different)?
6. Is this a single service contract or part of an IFM contract? If so, who is the FM provider and what other services are included?
7. The types of outlets e.g. coffee shop, restaurant etc
8. When was the contract last tendered?
9. How long was the contract awarded for?
10. When does the contract expire?
11. Is there an option to extend and if so for how long?
12. At the last tender which suppliers applied for inclusion on each retail catering contract? Of these, which were successful at PQQ & ITT stages?
13. Has a decision been made yet on whether the contract is being extended or renewed?
14. What is the average sales turnover per annum for all the outlets combined?

Patient Feeding
15. Who provides patient feeding within the hospital?
16. If this is run in house is the trust willing to consider outsourcing?
17. If outsourced, is this a single service contract or part of an IFM contract? If so, who is the FM provider and what other services are included?
18. When was patient feeding services last tendered or reviewed?
19. What is the Contract Length?
20. When does the contract expire?
21. Is there an option to extend and if so for how long?
22. What is the annual turnover per annum for patient feeding?
23. At the last tender which suppliers applied for inclusion on the patient feeding contract? Of these, which were successful at the PQQ & ITT stages?
24. Has a decision been made yet on whether the patient feeding contract is being extended or renewed?

Additional Questions
25. How many beds are there in the hospital? If there is more than one hospital in the trust, please can you breakdown the number of beds per hospital building?
26. How many staff work in each hospital?

For clarity, the details of the successful and unsuccessful suppliers are kept in the strictest confidence. All these details are only used to help in potentially bidding for these contracts. I would be very grateful if you would provide the details which gives us more information about how the hospital operates.

Yours faithfully,

David Roberts

Foi (WORCESTERSHIRE ACUTE HOSPITALS NHS TRUST), Worcestershire Acute Hospitals NHS Trust

Dear David

Request for Information: Freedom of Information Act

I acknowledge receipt of your request for information which I received on 26 June 2019.

Under the Freedom of Information Act 2000 (General Rights of Access) that came into force on 1 January 2005, we have a duty to:
• Acknowledge receipt of your request within 2 working days
• Respond to your request within 20 working days

We will respond to your request as soon as possible but no later than 20 working days from our receipt of your request. If we have problems in locating the information or require clarification, I will contact you as soon as is practicable.

Regards

Martin

Martin Wood FCIS
Deputy Company Secretary

Worcestershire Acute Hospitals NHS Trust
Executive Suite, Sky Level
Worcestershire Royal Hospital
Charles Hastings Way
Worcester
WR5 1DD

External Office: 01905 763333 Ext 30862
Internal: 30862

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Foi (WORCESTERSHIRE ACUTE HOSPITALS NHS TRUST), Worcestershire Acute Hospitals NHS Trust

1 Attachment

Dear David

Freedom of Information

I refer to your email of 26 June 2019 requesting information in respect of retail catering and patient feeding.

I can confirm in accordance with S.1 (1) of the Freedom of Information Act 2000 (FOIA) that we do hold some information that would be useful in terms of your request.

I have listed your questions below together with our Section 12 Refusal Notice response attached.

I would be grateful if you could provide me under the Freedom of Information Act, details in respect to the contracts below.

Retail Catering Services / Patient feeding services
1.The name and contact details for the Chief Executive?
2.The name and contact details for the Director of Finance?
3.The name and contact details for the Director of Estates and Facilities?

Retail Catering
4.The name(s) of the company(ies) who currently provides retail catering at the hospital?
5.How many retail catering outlets are there in the hospital and which caterers run them (if different)?
6.Is this a single service contract or part of an IFM contract? If so, who is the FM provider and what other services are included?
7.The types of outlets e.g. coffee shop, restaurant etc
8.When was the contract last tendered?
9.How long was the contract awarded for?
10.When does the contract expire?
11.Is there an option to extend and if so for how long?
12.At the last tender which suppliers applied for inclusion on each retail catering contract? Of these, which were successful at PQQ & ITT stages?
13.Has a decision been made yet on whether the contract is being extended or renewed?
14.What is the average sales turnover per annum for all the outlets combined?

Patient Feeding
15.Who provides patient feeding within the hospital?
16.If this is run in house is the trust willing to consider outsourcing?
17.If outsourced, is this a single service contract or part of an IFM contract? If so, who is the FM provider and what other services are included?
18.When was patient feeding services last tendered or reviewed?
19.What is the Contract Length?
20.When does the contract expire?
21.Is there an option to extend and if so for how long?
22.What is the annual turnover per annum for patient feeding?
23.At the last tender which suppliers applied for inclusion on the patient feeding contract? Of these, which were successful at the PQQ & ITT stages?
24.Has a decision been made yet on whether the patient feeding contract is being extended or renewed?

Additional Questions
25.How many beds are there in the hospital? If there is more than one hospital in the trust, please can you breakdown the number of beds per hospital building?
26.How many staff work in each hospital?

This letter confirms the completion of this request. A log of this request will be held on a database held by the Trust.

I trust you are satisfied with our response to your request. Please contact me directly should you require any clarification of our response. Should you not be satisfied with this response and wish to ask us to review our decisions please write within 3 months of this response, in the first instance to:
Chief Executive
Worcestershire Acute Hospitals NHS Trust
Charles Hastings Way
Worcester
WR5 1DD

If after this process you are still not satisfied with the response you receive from the Trust you can complain to the Information Commissioner at the following address:
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Tel: 0303 1231113 Email: [email address]
Web Site: http//www.ico.org.uk

Please note that we publish selected FOI requests and responses on our website www.worcsacute.nhs.uk and this response might be published at a later date.

Regards

Martin

Martin Wood FCIS
Deputy Company Secretary

Worcestershire Acute Hospitals NHS Trust
Executive Suite, Sky Level
Worcestershire Royal Hospital
Charles Hastings Way
Worcester
WR5 1DD

External Office: 01905 763333 Ext 30862
Internal: 30862

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Dear Foi (WORCESTERSHIRE ACUTE HOSPITALS NHS TRUST),

Thank you for looking into my request and responding quickly. I understand that there may be cost implications. However, would it be possible to respond to the questions which would take the least time? Any information received would be helpful in potentially approaching the Trust with a view to bidding and potentially saving money for the Trust.

I would be grateful if you would look favourably on my request. I look forward to hearing from you.

Yours sincerely,

David Roberts

Foi (WORCESTERSHIRE ACUTE HOSPITALS NHS TRUST), Worcestershire Acute Hospitals NHS Trust

Dear David

Thank you. I happy to arrange for the questions to be answered in the ordered un which they are set out until the cost limit is reached, unless there are any specific questions which you would like answered.

I look forward to hearing from you.

Regards

Martin

Martin Wood FCIS
Deputy Company Secretary

Worcestershire Acute Hospitals NHS Trust
Executive Suite, Sky Level
Worcestershire Royal Hospital
Charles Hastings Way
Worcester
WR5 1DD

External Office: 01905 763333 Ext 30862
Internal: 30862
www.worcsacute.nhs.uk

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Dear Foi (WORCESTERSHIRE ACUTE HOSPITALS NHS TRUST),
Martin,
Thank you for your response. If you could answer the ones first which can be identified as the least time consuming that would be ideal. I understand the cost constraints so if one question appears particularly difficult or onerous, please leave that until one of the last ones.

Yours sincerely,

David Roberts

Foi (WORCESTERSHIRE ACUTE HOSPITALS NHS TRUST), Worcestershire Acute Hospitals NHS Trust

Dear David

Thank you. We will proceed on this basis.

Regards

Martin

Martin Wood FCIS
Deputy Company Secretary

Worcestershire Acute Hospitals NHS Trust
Executive Suite, Sky Level
Worcestershire Royal Hospital
Charles Hastings Way
Worcester
WR5 1DD

External Office: 01905 763333 Ext 30862
Internal: 30862
www.worcsacute.nhs.uk

show quoted sections

Foi (WORCESTERSHIRE ACUTE HOSPITALS NHS TRUST), Worcestershire Acute Hospitals NHS Trust

Dear David

Freedom of Information

I refer to your email of 11 July 2019 requesting information in respect of retail castering contract.

I can confirm in accordance with S.1 (1) of the Freedom of Information Act 2000 (FOIA) that we do hold some information that would be useful in terms of your request.

I have listed your questions below together with our response.

I would be grateful if you could provide me under the Freedom of Information Act, details in respect to the contracts below.

Retail Catering Services / Patient feeding services
1.The name and contact details for the Chief Executive? Matthew Hopkinsm - [email address]
2.The name and contact details for the Director of Finance? Robert Toole - [email address]
3.The name and contact details for the Director of Estates and Facilities? Ray Cochrane, Head of Estates, PFI & Technical Services. - [email address] Emma Bridge, Head of Facilities - [email address]

Retail Catering
4.The name(s) of the company(ies) who currently provides retail catering at the hospital? Alexandra Hospital, Redditch (Alex) and Kidderminster Treatment Centre (KTC) - In house Facilities Teams, League of Friends. Worcestershire Royal Hospital (WRH), ISS League of friends, RVS
5.How many retail catering outlets are there in the hospital and which caterers run them (if different)? KTC - two in total, Alex - Three in total, WRH five in total ISS, RVS
6.Is this a single service contract or part of an IFM contract? If so, who is the FM provider and what other services are included? Alex & KTC are in house Services, WRH, ISS as part of PFI
7.The types of outlets e.g. coffee shop, restaurant etc Combination of Cafes, Restaurants and Grab and Go
8.When was the contract last tendered? Part of PFI
9.How long was the contract awarded for? Part of PFI
10.When does the contract expire? Part of PFI
11.Is there an option to extend and if so for how long? Part of PFI
12.At the last tender which suppliers applied for inclusion on each retail catering contract? Of these, which were successful at PQQ & ITT stages? Part of PFI
13.Has a decision been made yet on whether the contract is being extended or renewed? Part of PFI
14.What is the average sales turnover per annum for all the outlets combined? Unknown

Patient Feeding
15.Who provides patient feeding within the hospital? Alex KTC In house, WRH ISS
16.If this is run in house is the trust willing to consider outsourcing? At this present time as the service is running well and there are other objectives for the next two years
17.If outsourced, is this a single service contract or part of an IFM contract? If so, who is the FM provider and what other services are included? Part of PFI and the same service also operates all soft services at WRH
18.When was patient feeding services last tendered or reviewed? Part of PFI
19.What is the Contract Length? Part of PFI
20.When does the contract expire? Part of PFI
21.Is there an option to extend and if so for how long? Part of PFI
22.What is the annual turnover per annum for patient feeding? Latest Data will be available in ERIC when released
23.At the last tender which suppliers applied for inclusion on the patient feeding contract? Of these, which were successful at the PQQ & ITT stages? Part of PFI
24.Has a decision been made yet on whether the patient feeding contract is being extended or renewed? Part of PFI

Additional Questions
25.How many beds are there in the hospital? If there is more than one hospital in the trust, please can you breakdown the number of beds per hospital building? General and inpatient - WRH - 406. Alex 319 , KTC 12
26.How many staff work in each hospital? Trust total headcount 6229

This letter confirms the completion of this request. A log of this request will be held on a database held by the Trust.

I trust you are satisfied with our response to your request. Please contact me directly should you require any clarification of our response. Should you not be satisfied with this response and wish to ask us to review our decisions please write within 3 months of this response, in the first instance to:
Chief Executive
Worcestershire Acute Hospitals NHS Trust
Charles Hastings Way
Worcester
WR5 1DD

If after this process you are still not satisfied with the response you receive from the Trust you can complain to the Information Commissioner at the following address:
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Tel: 0303 1231113 Email: [email address]
Web Site: http//www.ico.org.uk

Please note that we publish selected FOI requests and responses on our website www.worcsacute.nhs.uk and this response might be published at a later date.

Regards

Martin

Martin Wood FCIS
Deputy Company Secretary

Worcestershire Acute Hospitals NHS Trust
Executive Suite, Sky Level
Worcestershire Royal Hospital
Charles Hastings Way
Worcester
WR5 1DD

External Office: 01905 763333 Ext 30862
Internal: 30862

show quoted sections

We don't know whether the most recent response to this request contains information or not – if you are David Roberts please sign in and let everyone know.