Information regarding the future of the Train Operator Role

Matt Baker made this Freedom of Information request to Transport for London

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was partially successful.

Dear Transport for London,

Are there any plans or intentions to split or otherwise change considerably the role or title of the Train Operator grade, e.g. Creating the role of an 'Automatic train operator' when modernisation works are complete or at any other point in the foreseeable future?

Yours faithfully,

Matt Baker

FOI, Transport for London

Dear Mr Baker

Thank you for your email. As your enquiry is not for recorded information and therefore does not fall within the remit of the Freedom of Information Act, we have passed your email to our Customer Experience Team who will be best placed to assist you. They will contact you directly in due course.

Yours sincerely

FOI Case Management Team
Transport for London

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Dear Transport for London,

My apologies, I shall reword my request slightly.

Please provide all documents relating to the future of the Train Operator grade, specifically with regards to whether the grade may be split or otherwise dramatically changed in the foreseeable future.

Yours sincerely,

Matt Baker

Customerservice, Transport for London

[1]Transport for London
Transport
for London
Ref: 14089475

17 October

Dear Matt Baker

Thanks for your email of 16 October about the new trains we’re introducing on
the Tube network.

As you may have already noticed, we have introduced a fleet of new trains on
the Metropolitan, Circle, Hammersmith & City and District lines. These trains
have improved heating systems and air-conditioning, as well as walk-through
carriages and dedicated wheelchair areas. These trains have drivers’ cabs and
are driven in the traditional way.

However, we already have a number of trains on our network that are operated
automatically. These include trains on the Docklands Light Railway, but also
the Central, Victoria, Jubilee and Northern lines. Whilst there is a member of
staff in the driver’s cab, they only control the safe operation of the train’s
door. The movement of the train is controlled by staff in our control rooms.

These trains are entirely safe and they each have an operator on board, who can
take manual control of the train if necessary; this will also be the case on
the New Tube. The trains will also be walk-through which will make them easier
to evacuate if necessary. As an additional safety measure, we’ll be installing
platform edge doors (PEDs) at many of the stations along these lines.

Tube stations will always be staffed. This means we’re ready to respond to an
incident if necessary. I can assure you that your safety is our priority and
we’ll continue and we’ll do everything we can to ensure this at all times.

We’ve always been clear that we would explore all options available to us for
our next generation of trains.

All drivers currently working on the Underground will be able to drive trains
for the remainder of their career.

You can find more information about the New Tube for London on our website:

[2]tfl.gov.uk/campaign/tube-improvements/what-we-are-doing/improving-the-trains

Thanks again for contacting us. If there is anything else we can help you with,
please reply to this email. Alternatively, you can call us on 0343 222 1234 and
we'll be happy to help you.

Kind regards

Nurul Islam
Customer Service Adviser
Transport for London Customer Services

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[1]Transport for London

Dear Matt Baker,

 

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mailto:[email address]?subject=Opt-Out Request (Transport for London)&body=Dear Transport for London,%0D%0DI no longer wish to be contacted on the following email address: [FOI #611223 email]. My Case Reference number is 14089475.%0D%0DPlease remove these details for the purposes of marketing. Thank you.

Dear Tfl,

Thank you for your comprehensive reply. However you have not addressed my specific question.

You state that all train operators currently working on the underground will be able to do so for the remainder of their career. This implies that there is a timescale at which driverless systems (or at least automation where no cab is required) may be implemented. Can you tell me when this may be?

Furthermore, will those currently employed as train operators remain employed as such for their career or are there plans or intentions to change or split the grade as more lines switch over to automatic train operation?

If you'd kindly clarify the points above I'd have no further questions.

Yours sincerely,

Matt Baker

postmaster,

 

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FOI, Transport for London

Dear Mr Baker,

 

TfL Ref: FOI-2139-1920

 

Thank you for your email of 16^th October 2019 asking for information
about the future of the Train Operator grade.

Your request has been considered in accordance with the requirements of
the Freedom of Information (FOI) Act and our information access policy. 

 

Unfortunately, from the description provided, we are unable to identify
the exact information you require. To enable us to assist with your
request, please provide a more detailed description of the information
you’re seeking together with any other details you think might help us
locate it. In particular, it would be useful to know whether your request
can be restricted to a specific timeframe; whether it relates to a
specific mode of transport; and exactly what is meant by “all documents”
(which is a very broad request which could be interpreted in multiple
ways). In reframing your request you may wish to take note of the guidance
provided by the Information Commissioner’s Office (ICO) on how best to
access information from public bodies, which can be found on its website
here:

 

[1]https://ico.org.uk/your-data-matters/off...

 

In particular, you should note the table of “dos and don’ts” listed on
that page, which advises that applicants do not “Send ‘catch-all’ requests
for information (such as “please provide me with everything you hold about
x) when you aren’t sure what specific documents to ask for”.

 

Noe that there are limits on the time that we are required to spend
determining whether we hold the information you are requesting and the
time spent locating, retrieving and extracting it. Therefore, you should
identify the information that you want as clearly and concisely as you
can, specifying the types of document that you are looking for, as that
will make it more likely that we will be able to respond within the costs
limit.

 

Please note that the 20 working day deadline for responding to your
request will depend on when we receive satisfactory additional
information to help clarify your request.  

 

If we hear nothing further from you by 8^th November 2019 your case will
be closed and any subsequent response will be treated as a new request.

 

In the meantime, if you have any queries or would like to discuss your
request, please do not hesitate to contact me.

 

Yours sincerely,

 

David Wells

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

 

 

 

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FOI, Transport for London

1 Attachment

Dear Mr Baker,

 

TfL Ref: FOI-2139-1920

 

Further to my e-mail of 18^th October 2019 (below) I am writing to inform
you that your request for information has been closed as we have not
received the clarification we asked for.

 

Any further correspondence we receive from you in relation to this case
will be treated as a new request.

 

Please see the attached information sheet for details of your right to
appeal.

 

Yours sincerely,

 

David Wells

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

 

 

From: FOI
Sent: 18 October 2019 10:19
To: '[FOI #611223 email]'
Subject: FOI-2139-1920 - Information regarding the future of the Train
Operator Role

 

Dear Mr Baker,

 

TfL Ref: FOI-2139-1920

 

Thank you for your email of 16^th October 2019 asking for information
about the future of the Train Operator grade.

 

Your request has been considered in accordance with the requirements of
the Freedom of Information (FOI) Act and our information access policy.

 

Unfortunately, from the description provided, we are unable to identify
the exact information you require. To enable us to assist with your
request, please provide a more detailed description of the information
you’re seeking together with any other details you think might help us
locate it. In particular, it would be useful to know whether your request
can be restricted to a specific timeframe; whether it relates to a
specific mode of transport; and exactly what is meant by “all documents”
(which is a very broad request which could be interpreted in multiple
ways). In reframing your request you may wish to take note of the guidance
provided by the Information Commissioner’s Office (ICO) on how best to
access information from public bodies, which can be found on its website
here:

 

[1]https://ico.org.uk/your-data-matters/off...

 

In particular, you should note the table of “dos and don’ts” listed on
that page, which advises that applicants do not “Send ‘catch-all’ requests
for information (such as “please provide me with everything you hold about
x) when you aren’t sure what specific documents to ask for”.

 

Noe that there are limits on the time that we are required to spend
determining whether we hold the information you are requesting and the
time spent locating, retrieving and extracting it. Therefore, you should
identify the information that you want as clearly and concisely as you
can, specifying the types of document that you are looking for, as that
will make it more likely that we will be able to respond within the costs
limit.

 

Please note that the 20 working day deadline for responding to your
request will depend on when we receive satisfactory additional
information to help clarify your request.

 

If we hear nothing further from you by 8^th November 2019 your case will
be closed and any subsequent response will be treated as a new request.

 

In the meantime, if you have any queries or would like to discuss your
request, please do not hesitate to contact me.

 

Yours sincerely,

 

David Wells

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

 

 

 

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