Information regarding printer consumable procurement within GP surgeries

NHS England did not have the information requested.

Dear NHS England,

We are an independent ink and toner supply company based in Crawley, West Sussex. We currently supply a number of GP surgeries nationwide with their printer consumables.

We frequently speak with surgeries that tell us that they have been informed by their local CCG that they are only permitted to use original toner cartridges (OEM). They say they have been informed that if they use anything other than 'original' toners then NHS IT won't make repairs to their machines if they develop a fault and that if the printer is new that the use of a non-OEM cartridge will void the manufactures warranty which obviously isn't true. As the local CCG's are often stated the source of this information, I would very much appreciate your response to the following questions;

As far as the NHS / local CCG's are concerned, is there any prohibition on a GP practice with regard to using any third-party printer cartridge?

Is it a directive of the NHS / local CCG's that only new OEM cartridges may be used in GP practices?

What is the view of the NHS / local CCG's relating to the use of sustainable eco-friendly compatible toners?

What is the NHS / local CCG's opinion of sustainability in public sector procurement?

Finally, if every GP practice could make actual savings up to 60% on toner cartridges without any loss of quality, whilst at the same time reducing their carbon footprint; would the NHS / local CCG's agree this is a positive step in helping to achieve the 20% reduction target on Co2 emmissons (as set by the NHS Commissioning Board)?

If you could arrange your response on headed paper it would be appreciated.

Yours faithfully,

Oliver Fribbens

FOI, England (NHS ENGLAND), NHS England

Dear Mr Fribbens,

 

Thank you for your communication dated 16 February 2018.

 

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Yours sincerely,

 

Freedom of Information

Corporate Communications Team

Transformation and Corporate Operations Directorate

 

NHS England

PO Box 16738

REDDITCH

B97 9PT

 

Tel: 0300 311 22 33

Email: [4][NHS England request email]

 

‘Health and high quality care for all, now and for future generations’

 

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FOI, England (NHS ENGLAND), NHS England

Dear Mr Fribbens,

 

Re: Freedom of Information request (Our Ref: FOI-055697)

 

Thank you for your Freedom of Information (FOI) request dated 16 February
2018.

 

Your exact request was:

 

“We frequently speak with surgeries that tell us that they have been
informed by their local CCG that they are only permitted to use original
toner cartridges (OEM). They say they have been informed that if they use
anything other than 'original' toners then NHS IT won't make repairs to
their machines if they develop a fault and that if the printer is new that
the use of a non-OEM cartridge will void the manufactures warranty which
obviously isn't true. As the local CCG's are often stated the source of
this information, I would very much appreciate your response to the
following questions;

 

As far as the NHS / local CCG's are concerned, is there any prohibition on
a GP practice with regard to using any third-party printer cartridge?

 

Is it a directive of the NHS / local CCG's that only new OEM cartridges
may be used in GP practices?

 

What is the view of the NHS / local CCG's relating to the use of
sustainable eco-friendly compatible toners?

 

What is the NHS / local CCG's opinion of sustainability in public sector
procurement?

 

Finally, if every GP practice could make actual savings up to 60% on toner
cartridges without any loss of quality, whilst at the same time reducing
their carbon footprint; would the NHS / local CCG's agree this is a
positive step in helping to achieve the 20% reduction target on Co2
emmissons (as set by the NHS Commissioning Board)?”

 

NHS England does not hold information in relation to your request.

 

It may help if we explain that NHS England is not ‘the NHS’. The NHS in
England is not a single organisation but is made up of a range of
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Ambulance Trusts. NHS England is responsible for commissioning primary
care services such as GP and dental surgeries, as well as some specialised
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[4]http://www.nhs.uk/ServiceDirectories/Pag...

 

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NHS England

PO Box 16738

REDDITCH

B97 9PT

 

Email: [5][NHS England request email]

 

Please quote the reference number FOI-055697 in any future communications.

 

If you are not content with the outcome of the internal review, you have
the right to apply directly to the Information Commissioner for a
decision. The Information Commissioner’s Office (ICO) can be contacted at:

 

The Information Commissioner’s Office

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Website: [7]www.ico.org.uk

 

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anonymised and published on our website as part of our disclosure log.

 

Please do not reply to this email. This message has been sent from a
central mailbox. To communicate with NHS England regarding Freedom of
Information (FOI) requests, enquiries or complaints we ask these are sent
directly to NHS England’s customer contact centre. This is to ensure all
communications are progressed correctly. Their postal address, telephone
number and email details are as follows: PO Box 16738, Redditch, B97 9PT;
0300 3 11 22 33, [8][NHS England request email].

 

 

Yours sincerely,

 

Freedom of Information

Corporate Communications Team

Transformation and Corporate Operations Directorate

 

NHS England

PO Box 16738

REDDITCH

B97 9PT

 

Tel: 0300 311 22 33

Email: [NHS England request email]

 

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