Information regarding 'Decision Notices'

Response to this request is long overdue. By law, under all circumstances, Information Commissioner's Office should have responded by now (details). You can complain by requesting an internal review.

Dear Information Commissioner's Office,

I would like to request information as to whenever or NOT the ICO issues ‘Decision Notices’ in relation to complaints made regarding data protection ?

Yours faithfully,
Michael Bradley

Information Access Inbox, Information Commissioner's Office

Dear Mr Bradley

Thank you for contacting the Information Commissioner's Office (ICO) through the whatdotheyknow.com (WDTK) website.

The WDTK website was created to help people request information from public authorities under the Freedom of Information Act (FoIA) and the Environmental Information Regulations (EIRs).

The ICO is the regulator responsible for overseeing information rights legislation. We are also subject to the legislation we oversee.

As a public authority the ICO is subject to the FoIA and EIRs and so if people want to request information we might hold about our work as a public body, they can do this through WDTK.

The correspondence you have sent to us is not a request for information we might hold. It is an enquiry about the legislation we oversee. We provide a range of advice services for organisations and for the public. However, we do not provide these through the WDTK website.

Please visit our website at www.ico.org.uk where you will find a great deal of advice about the legislation we oversee. You can also contact our helpline on 0303 123 1113 where a member of our team will be happy to help you.

If you would like to submit your enquiry in writing you should email it to [email address] . We will respond as quickly as we can. However, as we explain on our website there is currently a high demand for our services and it may take us some weeks to deal with your enquiry.

Please do not reply to this message through the WDTK website. We make no commitment to respond if you do.

Yours sincerely

The Information Commissioner's Office
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
ico.org.uk  twitter.com/iconews
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Dear Unknown,

I apologise for simplifying my request.

The requested information may be found in the guidance/policy documents that you may issue to new employees.

Please can you confirm whenever or NOT you issue guidance notes/policy documents to new employees in relation to how complaints are to be handled ?

Yours faithfully,
MBradley

Information Access Inbox, Information Commissioner's Office

Dear Mr Bradley

Thank you for contacting the Information Commissioner's Office (ICO) through the whatdotheyknow.com (WDTK) website.

You have revised your query of 12 August 2019, and have now asked “Please can you confirm whenever or NOT you issue guidance notes/policy documents to new employees in relation to how complaints are to be handled ?”

We have assumed that your interest is with staff who consider complaints and concerns to the ICO about data protection issues.

The answer to your question is yes.

All staff joining our Data Protection Complaints and Compliance Department are advised to consider any data protection complaints and concerns in line with our Service Guide and our Regulatory Action Policy, both of which are published on our website here:

https://ico.org.uk/media/about-the-ico/p...

https://ico.org.uk/media/about-the-ico/d...

We hope you find this helpful but if you have any further queries about the work of the ICO or the legislation we regulate please get in touch with us via our ‘Contact us’ page here:

https://ico.org.uk/global/contact-us/

Yours sincerely

The Information Access Team
Risk & Governance Department
Corporate Strategy and Planning Service
Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
ICO Helpline 0303 123 1113
ico.org.uk twitter.com/iconews
Please consider the environment before printing this email
For information about what we do with personal data see our privacy notice

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