Information on who holds responsibility for the action of Self Employed Enforcement Officers
Dear Lancashire County Council,
Who is responsible for the conduct of Marston Holdings Enforcement Officers , instructed to recover LCC debts, who are self employed?
What does the contract between LCC and Marston Holdings state regarding responsibility in the event one of these self employed agents break the law?
What protection, if any, is offered to the members of the public whose private information falls into these self employed men’s hands?
Request for Information under the Freedom of Information Act (2000)
We are writing to acknowledge receipt of your enquiry of 07/05/21 in which
you request the disclosure of information.
We can confirm that your enquiry will now be assigned to an officer who
will commence a search for the information you require and they will
respond in due course. The deadline date for issuing you with a full
response is 07/06/21. We will endeavour to provide a response well in
advance of this date, however, should we envisage any delays, or require
more details from you, we will contact you immediately.
If you have any queries about the above, please do not hesitate to contact
us, quoting ref 995.534 (CS).
Please note that due to the ongoing Coronavirus epidemic the County
Council's resources are being diverted to cover critical functions and
some employees have had to make changes to their usual working
arrangements. This means that, despite our best efforts, there may be a
delay in issuing our response to you. We appreciate that this may cause
some inconvenience but we trust you understand that, in the current
crisis, it is inevitable that some delays may be experienced.
On Behalf of the Information Governance Team Lancashire County Council PO
Box 78 County Hall Preston
Dear Mr Ashcroft,
Request for information under the Freedom of Information Act 2000
We are sorry for the delay in responding to the below FOI. Further to your
request for information, made under the provisions of the above Act,
please see below our response.
Request and response:
Who is responsible for the conduct of Marston Holdings Enforcement
Officers , instructed to recover LCC debts, who are self-employed?
Self-employed Agents are certificated and authorised by the Court. When a
SE Agent acts on behalf of Marston they must act in accordance with
Schedule 12 TCE, the TCGR 2013 and the National Standards, in addition to
Marston and client policies.
What does the contract between LCC and Marston Holdings state regarding
responsibility in the event one of these self-employed agents break the
Please see response above, the Agent must act in accordance with the
Enforcement Legislation and Marston policy. Please see attached Marston
Holdings complaints policy.
What protection, if any, is offered to the members of the public whose
private information falls into these self-employed men's hands?
Personal Data processed by Self-employed agents is in accordance with
Marston Holdings Policy – please see Privacy Notice here: Marston
Holdings privacy notice - Marston Holdings
If you have any queries regarding any of the above, or you require any
additional information, please do not hesitate to contact the team quoting
reference number 995.534 (CS).
Information Access Officer
Information Governance Team
Lancashire County Council
We work to defend the right to FOI for everyone
Help us protect your right to hold public authorities to account. Donate and support our work.Donate Now