Information on the number of complaints to Welsh Government

[Name Removed] (Account suspended) made this Freedom of Information request to Aneurin Bevan University Health Board

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was partially successful.

[Name Removed] (Account suspended)

Dear Aneurin Bevan Local Health Board

The request is to understand the process of NHS complaint statistics - and their monitoring.

1. Do you enumerate the number of complaints that AB has from the public ?

I would like to read how this is done - to understand the process. Especially if they are categorised.

2. Could you please supply any files showing the number of complaints for the last three years.

( financial or annually).

3. Does AB inform the Welsh government of the number and types of complaints from the public that it receives?

If there are any files on how - and when - the AB informed the government of the number of NHS complaints, I would like to read them.

Yours faithfully,

[Name Removed]

Rona Button (Aneurin Bevan UHB - Corporate Services), Aneurin Bevan University Health Board

Thank you for your request for information under the Freedom of Information Act received today by Richard Bevan, Board Secretary. We have allocated it the following reference number, FOI 15286, and will be in contact again shortly. You may be interested to know that we have now set up a dedicated email address for Freedom of Information requests, [Aneurin Bevan LHB request email] which you can use for future requests in order to receive a prompt response.

In the meantime, if we can be of any further assistance please do not hesitate to contact me.

Yours sincerely,

Rona Button
Rheolwr Gwasanaethau Corfforaethol - Rhyddid Gwybodaeth/Corporate Services Manager - Freedom of Information
Bwrdd Iechyd Prifysgol Aneurin Bevan/Aneurin Bevan University Health Board
Ystafell 041, Pencadlys, Ysbyty Sant Cadog, Ffordd y Lodj, Caerllion, Casnewydd, NP18 3XQ/Room 041, Headquarters, St Cadoc's Hospital, Lodge Road, Caerleon, Newport, NP18 3XQ
E-bost/E-mail: [email address]
Ffôn/Tel: Extension 55956 or (01633) 435956 (external)

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Bwrdd Iechyd Prifysgol Aneurin Bevan yw enw gweithredol Bwrdd Iechyd Lleol Prifysgol Aneurin Bevan
Aneurin Bevan University Health Board is the operational name of Aneurin Bevan University Local Health Board

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[Name Removed] (Account suspended)

Dear Rona Button (Aneurin Bevan UHB - Corporate Services),

Thank you.

But I'm requesting via WDTK and this is the Online address.

I dont think that WDTK would accept a change of your address from me, not being an AB employee.

Yours sincerely,

[Name Removed]

Rona Button (Aneurin Bevan UHB - Corporate Services), Aneurin Bevan University Health Board

1 Attachment

Thank you for your request for information under the Freedom of Information Act, received on 29 October.

Please find attached the Health Board's response to this request.

If you have any further queries please do not hesitate to contact me using the details provided below.

Yours sincerely,

Rona Button
Rheolwr Gwasanaethau Corfforaethol - Rhyddid Gwybodaeth/Corporate Services Manager - Freedom of Information
Bwrdd Iechyd Prifysgol Aneurin Bevan/Aneurin Bevan University Health Board
Ystafell 041, Pencadlys, Ysbyty Sant Cadog, Ffordd y Lodj, Caerllion, Casnewydd, NP18 3XQ/Room 041, Headquarters, St Cadoc's Hospital, Lodge Road, Caerleon, Newport, NP18 3XQ
E-bost/E-mail: [email address]
Ffôn/Tel: Extension 55956 or (01633) 435956 (external)

P Help save paper - do you need to print this e mail?
P Helpwch Achub Papur - Oes angen gennych printio mâs yr e-bost hwn?

Bwrdd Iechyd Prifysgol Aneurin Bevan yw enw gweithredol Bwrdd Iechyd Lleol Prifysgol Aneurin Bevan
Aneurin Bevan University Health Board is the operational name of Aneurin Bevan University Local Health Board

[Name Removed] (Account suspended)

Dear Rona Button (Aneurin Bevan UHB - Corporate Services),

Thank you for your response.

Yours sincerely,

[Name Removed]

[Name Removed] (Account suspended)

Dear Rona Button (Aneurin Bevan UHB - Corporate Services),

Please could you respond in text - without it being on a seperate document - as unfortunately the links within the separate document don't work for me.

Could you please also confirm that the link and information provided are ALL the data files held on this issue Cube red by FOIA - for example correspondence between AB and the government on complaints - and not just that which is publically available and already accessible. (As I would presume there would be some correspondence between health board officials and the government).

Thanks.

Yours sincerely,

[Name Removed]

[Name Removed] (Account suspended) left an annotation ()

I have put this into review - as the board seems to be providing explanations, rather than the data required under FOIA.

[Name Removed] (Account suspended)

Dear Rona Button (Aneurin Bevan UHB - Corporate Services),

Apols ..Cube red b should read 'covered'.

Thanks for the explanation but I am requesting material under the FOIA, rather than explanation.

Yours sincerely,

[Name Removed]

Rona Button (Aneurin Bevan UHB - Corporate Services), Aneurin Bevan University Health Board

Thank you for your email. I am sorry you are unable to access the link which I have pasted into this response in order that you may access the information provided.

http://www.wales.nhs.uk/sitesplus/866/op...

In response to your query, I am able to confirm that there is no narrative between the Health Board and the Welsh Government regarding complaints information. The Welsh Government sends the Health Board a proforma annually which is completed with the statistics requested and returned.

Yours sincerely,

Rona Button
Rheolwr Gwasanaethau Corfforaethol - Rhyddid Gwybodaeth/Corporate Services Manager - Freedom of Information
Bwrdd Iechyd Prifysgol Aneurin Bevan/Aneurin Bevan University Health Board
Ystafell 041, Pencadlys, Ysbyty Sant Cadog, Ffordd y Lodj, Caerllion, Casnewydd, NP18 3XQ/Room 041, Headquarters, St Cadoc's Hospital, Lodge Road, Caerleon, Newport, NP18 3XQ
E-bost/E-mail: [email address]
Ffôn/Tel: Extension 55956 or (01633) 435956 (external)

  Help save paper - do you need to print this e mail?
 Helpwch Achub Papur - Oes angen gennych printio mâs yr e-bost hwn?

Bwrdd Iechyd Prifysgol Aneurin Bevan yw enw gweithredol Bwrdd Iechyd Lleol Prifysgol Aneurin Bevan
Aneurin Bevan University Health Board is the operational name of Aneurin Bevan University Local Health Board

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[Name Removed] (Account suspended)

Dear Rona Button (Aneurin Bevan UHB - Corporate Services),

Thank you.

Yours sincerely,

[Name Removed]