Information on the Council's failure to set up direct debits
Dear Oxford City Council,
Can you tell me how many times in the last two years Oxford City council departments arrangements to set up direct debit payments in respect of council tax or rent owing have failed and how many people have been affected by this failure at the council's end?
In addition, can you also give me figures for the number of occasions over the last two years where the council has made multiple attempts (ie more than once) to set up a direct debit further to these being authorised by the relevant parties?
Finally, where there HAVE been problems with setting up direct debits can you clarify what has been the cause of this, and whether, further to the Council's failure to set these up, it has been flexible thereafter in arrangements for payment?
Yours faithfully,
Sharon Norris
Good morning
Thank you for your email below. Your request was received on 23^rd March
2015 and you will receive a response within 20 working days, as required
under the Freedom of Information Act 2000.
Yours faithfully
Celia Robinson
Interim PA
On behalf of Mike Newman
Corporate Secretariat Manager
Oxford City Council
St.Aldate’s Chambers, 109-113, St.Aldate’s
OXFORD
OX1 1DS
Dear Dr Norris
Further to the acknowledgement below, I can respond to your FOI request
received on 23^rd March 2015 as follows:
The Council does not hold the information that you are seeking. Direct
Debits fail for a number of reasons: for example, no funds in an account
or cancellation by the account holder. Such details are not recorded by
the Council.
If you disagree with any part of the response to your request, you are
entitled to ask the Council for an internal review of the decision(s)
made. You may do this by writing to the Monitoring Officer, by either
email – [1][email address] – or by post to Monitoring Officer,
Oxford City Council, St Aldate’s Chambers, St Aldate’s, Oxford, OX1 1DS.
After the result of the internal review, if you remain dissatisfied, you
may ask the Information Commissioner to intervene on your behalf. You may
do this by writing to the Information Commissioner's Office, Wycliffe
Lane, Wilmslow, Cheshire, SK9 5AF.
Yours sincerely
Michael Newman
Corporate Secretariat Manager
Michael Newman
Corporate Secretariat Manager
Chief Executive’s Office
St Aldate’s Chambers
St Aldate’s
Oxford
OX1 1DS
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