Information on software systems used within Fire and Rescue Services
Dear County Durham and Darlington Fire and Rescue Service,
I am researching the use of Computer Aided Facilities Management (CAFM) and/or Integrated Workplace Management System (IWMS) in the public sector. Under the Freedom of Information Act (FOI) I would welcome a response to the following questions:
• Which CAFM/IWMS systems are used in the organisation?
• When did this contract start and when does it end?
• What are the organisations plans at the end of contract?
• What are the contract values?
• Who is the senior operational contact responsible for this contract and can you provide contact details?
• Which of the following functionalities does the organisation use? Can you also indicate if these are incorporated within the software system? If no, please elaborate.
o Planned & Reactive Maintenance
o Asset Management
o Property Management
o Lease Agreements
o Health & Safety
o Project Management
o Condition Surveys
• Are there any limitations with the existing software system? Please elaborate.
• Are there any upcoming plans for the adoption of new technologies or solutions? Please elaborate.
Yours faithfully,
Olivia Smith
Good Morning
Thank you for your email, it has been passed to our Information team who will respond in due course.
Regards
Darlene Tait
Dear Olivia,
FREEDOM OF INFORMATION ACT 2000 - INFORMATION REQUEST
REF: 1917 – Information on Software Systems
I acknowledge your request for information received on 28^th January 2024.
Your request is being considered and you will receive the information
requested within the statutory timescale of 20 working days as defined by
the Freedom of Information Act 2000, subject to the information not being
exempt or containing a reference to a third party.
For your information, the act defines a number of exemptions which may
prevent release of the information you have requested. There will be an
assessment and if any of the exemption categories apply then the
information will not be released. You will be informed if this is the
case, including your rights of appeal.
If you have any queries or concerns, then please contact me on my details
below.
Yours sincerely,
Sarah Brownson
FireWatch System Administrator
County Durham & Darlington Fire & Rescue Service
Direct Dial: 0191 375 5577
Email: [1][email address]
[2]www.ddfire.gov.uk
Safest People, Safest Places
2 or 3 breaths of toxic smoke and you’re unconscious
Don’t drown in toxic smoke
Test your smoke alarm today
Fire Service Headquarters, Belmont Business Park, Durham DH1 1TW
Please consider the environment before printing this email.
══════════════════════════════════════════════════════════════════════════
The contents of this message are confidential intended for the named
addressee. If you are not the named addressee you should not disseminate
or copy this e-mail. Please notify the sender immediately if you have
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Any views or opinions presented in this message are solely those of the
author and do not necessarily represent those of County Durham and
Darlington Fire and Rescue Service.
E-mail transmission cannot be guaranteed to be secure or error free as
information could be intercepted, corrupted, lost or destroyed, arrive
late or incomplete, or contain viruses. County Durham and Darlington Fire
and Rescue Service nor the sender accepts liability for any errors or
omissions in the content of this message or any viruses it may contain, it
is the recipient’s responsibility to scan the message and attachments (if
any). If verification is required please request a hard-copy version.
══════════════════════════════════════════════════════════════════════════
References
Visible links
1. mailto:[email address]
2. http://www.ddfire.gov.uk/
Dear Olivia,
FREEDOM OF INFORMATION ACT 2000 - INFORMATION REQUEST
REF: 1917 - Information on software systems
You asked us:
“I am researching the use of Computer Aided Facilities Management (CAFM)
and/or Integrated Workplace Management System (IWMS) in the public
sector. Under the Freedom of Information Act (FOI) I would welcome a
response to the following questions:
• Which CAFM/IWMS systems are used in the organisation?
• When did this contract start and when does it end?
• What are the organisations plans at the end of contract?
• What are the contract values?
• Who is the senior operational contact responsible for this
contract and can you provide contact details?
• Which of the following functionalities does the organisation use?
Can you also indicate if these are incorporated within the software
system? If no, please elaborate.
o Planned & Reactive Maintenance
o Asset Management
o Property Management
o Lease Agreements
o Health & Safety
o Project Management
o Condition Surveys
• Are there any limitations with the existing software system?
Please elaborate.
• Are there any upcoming plans for the adoption of new technologies
or solutions? Please elaborate.”
We have handled your request under the Freedom of Information Act. Your
request for information has now been considered and I am pleased to
provide you with the following information.
Our Response:
The Service does not have a CAFM / IWMS system in place at present and has
no current plans to progress such a system.
If you are unhappy with the way your request for information has been
handled, you can request a review by contacting the Freedom of Information
Officer at the address below. If you would like us to carry out a review,
please let us know within 40 working days.
If you remain dissatisfied with the handling of your request or complaint,
you have the right of appeal to the Information Commissioner at: The
Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow,
Cheshire, SK9 5AF, Telephone: 0303 123 1113, Website: [1]www.ico.org.uk.
Yours sincerely,
Sarah Brownson
FireWatch System Administrator
County Durham & Darlington Fire & Rescue Service
Direct Dial: 0191 375 5577
Email: [2][email address]
[3]www.ddfire.gov.uk
Safest People, Safest Places
2 or 3 breaths of toxic smoke and you’re unconscious
Don’t drown in toxic smoke
Test your smoke alarm today
Fire Service Headquarters, Belmont Business Park, Durham DH1 1TW
Please consider the environment before printing this email.
══════════════════════════════════════════════════════════════════════════
The contents of this message are confidential intended for the named
addressee. If you are not the named addressee you should not disseminate
or copy this e-mail. Please notify the sender immediately if you have
received this e-mail by mistake and delete the e-mail from your system.
Any views or opinions presented in this message are solely those of the
author and do not necessarily represent those of County Durham and
Darlington Fire and Rescue Service.
E-mail transmission cannot be guaranteed to be secure or error free as
information could be intercepted, corrupted, lost or destroyed, arrive
late or incomplete, or contain viruses. County Durham and Darlington Fire
and Rescue Service nor the sender accepts liability for any errors or
omissions in the content of this message or any viruses it may contain, it
is the recipient’s responsibility to scan the message and attachments (if
any). If verification is required please request a hard-copy version.
══════════════════════════════════════════════════════════════════════════
References
Visible links
1. http://www.ico.org.uk/
2. mailto:[email address]
3. http://www.ddfire.gov.uk/
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