Information on facilities management service provision

The request was successful.

Dear University of Surrey,

I would be most grateful if you would provide me, under the Freedom of Information Act, the following information regarding your facilities management approach:

• How are facilities management services (hard FM, soft FM or TFM) handled across your estate?
- If any services are outsourced, which services and to which suppliers?
- What are the start dates and durations of these contracts, and which services are included in each?
- Is there an extension clause in the contract(s) and if so, what is the duration of the extension?
- Has a decision been made yet on whether the contract(s) are being either extended or renewed?
- What is the job title of the senior officer (outside of procurement) responsible for the contract(s)?

• Do you utilise any outsourced helpdesk or FM integrator services? If so, with which supplier(s)?

• Which software solution(s) are used to manage your corporate property/assets including facilities management (CAFM)?

Thank you for your help.

Yours faithfully,

Bob Wilkinson

freedomofinformation@surrey.ac.uk, University of Surrey

Dear Bob

Thank you for your e mail which was received by University of Surrey on 13/08/2021. Your request will be handled in line with the Freedom of Information Act 2000. You will receive our response within 20 working days of that date, that is, by 13/09/2021. If we are unable to provide any of the information requested an explanation will be provided.
Please note that due to delays arising from staff extensive home working, and being deployed onto coronavirus related duties, there could be a delay in your response. However, we will do our best to meet the deadline and we thank you in advance for your patience.
For more guidance on this approach, see the ICO's website here https://eur02.safelinks.protection.outlo...

Kind regards

Carolyn Mullen
Information Governance Officer
Information Compliance Unit, Governance and Risk Assurance

t: +44 (0) 1483 68 4296
[email address] |[University of Surrey request email]| surrey.ac.uk

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freedomofinformation@surrey.ac.uk, University of Surrey

1 Attachment

Dear Bob

Please see attached the response to your request under Freedom of Information.

Kind regards

Carolyn Mullen
Information Governance Officer
Governance and Risk Assurance
 
t: +44 (0) 1483 68 4296
[email address] |[University of Surrey request email]| surrey.ac.uk

01 SE 08 Senate House, University of Surrey, Guildford, Surrey, GU2 7XH

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