Information on facilities management service provision

Robert Parker made this Freedom of Information request to Heriot-Watt University

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Dear Heriot-Watt University,

I would be most grateful if you would provide me, under the Freedom of Information Act, the following information regarding your facilities management approach:

• How are facilities management services (hard FM, soft FM or TFM) handled across your estate?
- If any services are outsourced, which services and to which suppliers?
- What are the start dates and durations of these contracts, and which services are included in each?
- Is there an extension clause in the contract(s) and if so, what is the duration of the extension?
- Has a decision been made yet on whether the contract(s) are being either extended or renewed?
- What is the job title of the senior officer (outside of procurement) responsible for the contract(s)?

• Do you utilise any outsourced helpdesk or FM integrator services? If so, with which supplier(s)?

• Which software solution(s) are used to manage your corporate property/assets including facilities management (CAFM)?

Thank you for your help.

Yours faithfully,

Robert Parker

Freedom of Information, Heriot-Watt University

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Freedom of Information, Heriot-Watt University

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Dear Mr Parker

Thank you for your information request dated 11th August 2021 which has
been handled under the Freedom of Information (Scotland) Act 2002. Please
accept our apologies for the delay in our reply.  Our response is detailed
in red for ease of reference beneath the original questions you have
raised. 

If your company/organisation would like to do business with our
University, please visit our [1]Procurement pages on our website. These
pages offer guidance on how best to approach the University and also links
to potential business opportunities and forthcoming tendering exercises. I
hope you find these useful.

 

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From: Robert Parker <[FOI #781444 email]>
Sent: 11 August 2021 13:51
To: Freedom of Information <[email address]>
Subject: Freedom of Information request - Information on facilities
management service provision
 
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Dear Heriot-Watt University,

I would be most grateful if you would provide me, under the Freedom of
Information Act, the following information regarding your facilities
management approach:

•       How are facilities management services (hard FM, soft FM or TFM)
handled across your estate?
The University's UK catering, cleaning, security, waste management,
proactive and reactive estate management services are largely delivered
in-house. The Estate Services contracts in place, including waste
management services, postal and courier services, etc. may be found on our
public facing contract register,
[7]https://www.apuc-scot.ac.uk/#!/instituti... do use ad-hoc
security service for the Edinburgh Campus if required due to staff
shortages, in addition to security services at our Edinburgh Panmure House
property.  Again, details of these may be found on our contract
register.  
-       If any services are outsourced, which services and to which
suppliers?
As above
-       What are the start dates and durations of these contracts, and
which services are included in each?
As above
-       Is there an extension clause in the contract(s) and if so, what is
the duration of the extension?
As above
-       Has a decision been made yet on whether the contract(s) are being
either extended or renewed?
As above
-       What is the job title of the senior officer (outside of
procurement) responsible for the contract(s)?
All related enquiries are handled by our centralised Procurement Team, the
contact details for which you will find on our website. If
your organisation would like to do business with the University, then
please visit the [8]procurement page for detailed guidance and other
useful web links. 
•       Do you utilise any outsourced helpdesk or FM integrator services? 
If so, with which supplier(s)?

We do not use any outsourced helpdesk or FM integrator services. 
 

•       Which software solution(s) are used to manage your corporate
property/assets including facilities management (CAFM)?

We have an Estates Information Management System.  The supplier
is Micad Systems Ltd, the details can be found on our contract register,
the link as above.  

Thank you for your help.

Yours faithfully,

Robert Parker

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