Information on facilities management service provision

Bob Wilkinson made this Freedom of Information request to University of Durham

This request has been closed to new correspondence. Contact us if you think it should be reopened.

The request was refused by University of Durham.

Bob Wilkinson
Delivered

Dear Durham University,

I would be most grateful if you would provide me, under the Freedom of Information Act, the following information regarding your facilities management approach:

• How are facilities management services (hard FM, soft FM or TFM) handled across your estate?
- If any services are outsourced, which services and to which suppliers?
- What are the start dates and durations of these contracts, and which services are included in each?
- Is there an extension clause in the contract(s) and if so, what is the duration of the extension?
- Has a decision been made yet on whether the contract(s) are being either extended or renewed?
- What is the job title of the senior officer (outside of procurement) responsible for the contract(s)?

• Do you utilise any outsourced helpdesk or FM integrator services? If so, with which supplier(s)?

• Which software solution(s) are used to manage your corporate property/assets including facilities management (CAFM)?

Thank you for your help.

Yours faithfully,

Bob Wilkinson

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ACCESS I., University of Durham

Thank you for your email.

 

If you have submitted a Freedom of Information Request or Subject Access
Request, please accept this as acknowledgement of your request. 

 

All other enquiries will be responded to in due course.

 

Yours sincerely

 

 

 

Information Governance Unit

University Secretary’s Office

The Palatine Centre
Stockton Road
Durham
DH1 3LE

t: +44 (0) 191 33 46103 / 46246

w: [1]https://www.dur.ac.uk/university.secreta...

 

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ACCESS I., University of Durham



Thank you for your email.

 

If you have submitted a Freedom of Information Request or Subject Access
Request, please accept this as acknowledgement of your request. 

 

All other enquiries will be responded to in due course.

 

Yours sincerely

 

 

 

Information Governance Unit

University Secretary’s Office

The Palatine Centre
Stockton Road
Durham
DH1 3LE

 

w: [1]https://www.dur.ac.uk/university.secreta...

 

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ACCESS I., University of Durham

Dear Bob Wilkinson

 

Thank you for your request for information from Durham University. 
Colleagues have provided the information below in response to your
questions.

 

•       How are facilities management services (hard FM, soft FM or TFM)
handled across your estate?

-       If any services are outsourced, which services and to which
suppliers?

-       What are the start dates and durations of these contracts, and
which services are included in each?

-       Is there an extension clause in the contract(s) and if so, what is
the duration of the extension?

-       Has a decision been made yet on whether the contract(s) are being
either extended or renewed?

-       What is the job title of the senior officer (outside of
procurement) responsible for the contract(s)?

 

•       Do you utilise any outsourced helpdesk or FM integrator services? 
If so, with which supplier(s)?

 

•       Which software solution(s) are used to manage your corporate
property/assets including facilities management (CAFM)?

 

Your request for information does not appear to have any clear public
interest purpose. Your request seems to be a commercial request seeking
details in order to sell goods or services. Without clear public interest
the University considers commercial requests vexatious in line with the
Upper Tribunal ruling recently upheld by the Court of Appeal -
[1]http://www.bailii.org/uk/cases/UKUT/AAC/...

 

The Judge indicates in paragraphs 35 and 38 that improper use of FoIA
(such as no public interest) is a valid consideration to make when
considering if a request is vexatious. Using FOI to gain a commercial
advantage or opportunity over another can be included within this
definition.

 

If you are dissatisfied with the University’s response to your freedom of
information request, you can ask us to internally review our handling of
your request, including the application of any exemptions applied.  To do
this, please email [2][Durham University request email] or write to: 

 

Information Governance Unit 

The Palatine Centre 

Stockton Road 

Durham 

DH1 3LE

 

Please state the grounds on which you wish the decision to be reviewed and
enclose any other information that may be useful in considering the matter
further.  We aim to inform you of our decision within 20 working days from
the date your request for internal review is received.

 

If you are not satisfied with the results of the internal review you may
apply to the Information Commissioner's Office for an independent review. 

 

Information Commissioner's Office 

Wycliffe House 

Water Lane  

Wilmslow 

Cheshire 

SK9 5AF 

[3]www.ico.org.uk

 

Yours sincerely

 

Information Governance Unit

Durham University

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Information Governance Unit, University Secretary’s Office

e: [4][Durham University request email]

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