Information on facilities management service provision
Dear University of Cumbria,
I would be most grateful if you would provide me, under the Freedom of Information Act, the following information regarding your facilities management approach:
• How are facilities management services (hard FM, soft FM or TFM) handled across your estate?
- If any services are outsourced, which services and to which suppliers?
- What are the start dates and durations of these contracts, and which services are included in each?
- Is there an extension clause in the contract(s) and if so, what is the duration of the extension?
- Has a decision been made yet on whether the contract(s) are being either extended or renewed?
- What is the job title of the senior officer (outside of procurement) responsible for the contract(s)?
• Do you utilise any outsourced helpdesk or FM integrator services? If so, with which supplier(s)?
• Which software solution(s) are used to manage your corporate property/assets including facilities management (CAFM)?
Thank you for your help.
Yours faithfully,
Bob Wilkinson
Dear Mr Wilkinson,
Thank you for your e-mail.
Your request is being dealt with under the terms of the Freedom of
Information Act 2000 and will be answered within twenty working days.
If you have any queries about this request please do not hesitate to
contact the team.
Kind regards,
The Freedom of Information and Data Protection team
T: 01524 384754 x 4754 E: [1][email address]
University of Cumbria | Bowerham Rd | Lancaster | LA1 3JD
[2]cumbria.ac.uk | [3]twitter.com | [4]facebook.com | [5]instagram.com
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Dear Mr Wilkinson,
Please may I ask for clarification of one of your questions?
We are not sure what you mean by your second question ‘If any services are
outsourced, which services and to which suppliers?’ In the context of your
first question, do you refer to services in the question as being Hard FM,
Soft FM and TFM, as services in their own right or are you enquiring about
individual services within those broad categories of Hard and Soft FM and
TFM?
If you are referring to individual services within these broad categories,
such as waste disposal and cleaning for example, do you have any
particular area or type of service you are interested in, as we have in
the region of a dozen contracts within FM?
We will place your request on hold while we await your clarification.
Under the FOI Act we are allowed to restart the day counter to day zero.
We look forward to hearing from you.
Kind regards,
The Freedom of Information and Data Protection team
T: 01524 384754 x 4754 E: [1][email address]
University of Cumbria | Bowerham Rd | Lancaster | LA1 3JD
[2]cumbria.ac.uk | [3]twitter.com | [4]facebook.com | [5]instagram.com
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From: Act, Freedom of Information <[email address]>
Sent: 11 August 2021 21:46
To: Bob Wilkinson <[FOI #781419 email]>
Subject: FOI Ref: 21/129 - Information on facilities management service
provision
Dear Mr Wilkinson,
Thank you for your e-mail.
Your request is being dealt with under the terms of the Freedom of
Information Act 2000 and will be answered within twenty working days.
If you have any queries about this request please do not hesitate to
contact the team.
Kind regards,
The Freedom of Information and Data Protection team
T: 01524 384754 x 4754 E: [6][email address]
University of Cumbria | Bowerham Rd | Lancaster | LA1 3JD
[7]cumbria.ac.uk | [8]twitter.com | [9]facebook.com | [10]instagram.com
Please consider the environment before printing
Good afternoon,
For the purposes of this request, purely high-level main contracts would be sufficient. If you have main Hard FM or Soft FM provider(s), that information would be good, rather than individual sub contractors as I appreciate the latter would involve more work for you.
Many thanks once again for your help with this.
Yours sincerely,
Bob Wilkinson
Dear Mr Wilkinson,
Please find attached the response to your Freedom of Information request.
Please accept our apologies for this late reply to your request.
Kind regards,
The Freedom of Information and Data Protection team
T: 01524 384754 x 4754 E: [1][email address]
University of Cumbria | Bowerham Rd | Lancaster | LA1 3JD
[2]cumbria.ac.uk | [3]twitter.com | [4]facebook.com | [5]instagram.com
Please consider the environment before printing
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