Information on facilities management service provision

Nigel Goodchild made this Freedom of Information request to E-ACT This request has been closed to new correspondence. Contact us if you think it should be reopened.

The request was refused by E-ACT.

Dear E-ACT,

I would be most grateful if you would provide me, under the Freedom of Information Act, the following information regarding your facilities management approach:

• How are facilities management services (hard FM, soft FM or TFM) handled across your estate?
- If any services are outsourced, which services and to which suppliers?
- What are the start dates and durations of these contracts, and which services are included in each?
- Is there an extension clause in the contract(s) and if so, what is the duration of the extension?
- Has a decision been made yet on whether the contract(s) are being either extended or renewed?
- What is the job title of the senior officer (outside of procurement) responsible for the contract(s)?

• Do you utilise any outsourced helpdesk or FM integrator services? If so, with which supplier(s)?

• Which software solution(s) are used to manage your corporate property/assets including facilities management (CAFM)?

Thank you for your help.

Yours faithfully,

Nigel Goodchild

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Subject: Freedom of Information request - Information on facilities management
service provision
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Sent request to E-ACT again, using a new contact address.

Dear Nigel

I write with reference to your Freedom of Information request dated 28 September 2021. Please accept my apologies for the delay in responding but I have only just been able to re-access my FOI email account following some technical difficulties. I note that your request arrived on 28 September and we have 20 days to respond. Therefore, please could I request an extension to this deadline as I have only just received it.

Once again, I am very sorry for this inconvenience and I can assure you that I will begin to pull the information together and get it to you as soon as possible. I would be grateful if you could confirm that you have happy with the extension.

With kindest wishes, Kathryn

Kathryn Berrill
Governance Manager and Data Protection Officer

07517 131 686
Website | Twitter | LinkedIn

CEO: Jane Millward
London: Unit 12.2.2 The Leather Market, 11-13 Weston Street, London SE1 3ER
Registered office: The Orangery, 28 Headlands, Ketterring, NN15 7HP
Company No. 0652 6376
E-ACT is a charitable company limited by guarantee registered in England and Wales

show quoted sections

FOI would like to recall the message, "Freedom of Information request - Information on facilities management service provision".

NOTICE AND DISCLAIMER This e-mail (including any attachments) is intended for the above-named person(s). If you are not the intended recipient, notify the sender immediately, delete this email from your system and do not disclose or use for any purpose. We may monitor all incoming and outgoing emails in line with current legislation. We have taken steps to ensure that this email and attachments are free from any virus, but it remains your responsibility to ensure that viruses do not adversely affect you.

FOI would like to recall the message, "Freedom of Information request - Information on facilities management service provision".

NOTICE AND DISCLAIMER This e-mail (including any attachments) is intended for the above-named person(s). If you are not the intended recipient, notify the sender immediately, delete this email from your system and do not disclose or use for any purpose. We may monitor all incoming and outgoing emails in line with current legislation. We have taken steps to ensure that this email and attachments are free from any virus, but it remains your responsibility to ensure that viruses do not adversely affect you.

FOI would like to recall the message, "Freedom of Information request - Information on facilities management service provision".

NOTICE AND DISCLAIMER This e-mail (including any attachments) is intended for the above-named person(s). If you are not the intended recipient, notify the sender immediately, delete this email from your system and do not disclose or use for any purpose. We may monitor all incoming and outgoing emails in line with current legislation. We have taken steps to ensure that this email and attachments are free from any virus, but it remains your responsibility to ensure that viruses do not adversely affect you.

Dear Nigel

Further to your freedom of information request, I have since looked into your request in detail and I will have to apply Section 12 and 14 of the FOI Act, which means we are unable to provide the information.

Section 14: Our organisation acknowledges that there is a public interest in transparency and accountability, to promote public understanding and to safeguard democratic processes. There is a public interest in good decision-making in upholding standards of integrity. I have applied the public interest test which involves identifying the appropriate public interests and assessing the extent to which they are served by disclosure. Your request does not meet the public interest test.

Section 12: In addition, on further analysis of the request, collation of the data will cause unjustified levels of disruption. We will have to expend a disproportional amount of resources in order to meet your request and it will place the organisation under a grossly oppressive burden.

Yours sincerely

Kathryn

Kathryn Berrill (Mrs)
Governance Manager and Data Protection Officer

07517 131 686
Website | Twitter | LinkedIn

CEO: Jane Millward
London: Unit 12.2.2 The Leather Market, 11-13 Weston Street, London SE1 3ER
Registered office: The Orangery, 28 Headlands, Ketterring, NN15 7HP
Company No. 0652 6376
E-ACT is a charitable company limited by guarantee registered in England and Wales

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