Information on Current Facilities Management Approach

John Mann made this Freedom of Information request to NHS Property Services Limited

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Dear NHS Property Services Limited,

I would be most grateful if you would provide me, under the Freedom of Information Act, the following information regarding your facilities management approach:
• Do you outsource Facilities Management?
• If yes, whether in whole or in part, to which supplier(s)?
• Are these Total FM, Hard FM or Soft FM contracts?
• What is the start date and duration of the contract(s) and what is included in each?
• Is there an extension clause in the contract(s) and, if so, what is the duration of the extension?
• Has a decision been made yet on whether the contract(s) are being either extended or renewed?
• What is the annual value of each contract?
• Who is the senior officer (outside of procurement) responsible for the contract(s)?
• Which software solution(s) are used to manage your corporate property/assets including facilities management (CAFM)?

Thank you for your help.

Yours faithfully,

John Mann

Customer Service, NHS Property Services Limited

Dear Mr Mann,
 
Thank you for contacting NHS Property Services.
 
Please be advised your case regarding "Freedom of Information request - FM
services" logged and passed to the appropriate resolver in the business.
 
A case number of: PSC-59111-L7Z3 has been assigned. Please quote this
number should you wish to contact us about this at any time.
 
One of our colleagues will be in touch soon to discuss your case.
 
Thank you,
 
 
 
Andrew Roberts  |   Customer Service Advisor
 
NHS Property Services Ltd
 

  

@NHSProperty | [1]www.property.nhs.uk

 

Customer Service: T: 0800 0853015  | E: [NHS Property Services Limited request email]

NHS Property Services Ltd, Regent House, Heaton Lane, Stockport, Cheshire,
SK4 1BS. Registered in England, No: 07888110 Disclaimer This e-mail is not
intended nor shall it be taken to create any legal relations, contractual
or otherwise. This e-mail and any accompanying documents are communicated
in confidence. It is intended for the recipient only and may not be
disclosed further without the express consent of the sender. Please be
aware that all e-mails and attachments received and sent by NHS Property
Services Ltd are subject to the Freedom of Information Act (2000) and may
be legally required for disclosure to the public domain. NHS Property
services Ltd is registered with the Information Commissioners Office and
will hold and process all personal data fairly, transparently and in
accordance with the law. Further information can be found on the website
at https://www.property.nhs.uk/privacy-poli...

References

Visible links
1. http://www.property.nhs.uk/

NHS Property Services Limited

                      Case Closure Feedback

--------------------------------------------------------------------------

Dear John Mann

According to our records, your case PSC-59111-L7Z3 - Freedom of
Information request - FM services has been resolved. We'd really
appreciate your feedback by clicking on the below.

 

Which of the following best describes the status of your case?
[1]My case has been/is due to be resolved and I'll take part in a short
survey
[2]My case has not been resolved/I don't know if it has been resolved
 

If you have any questions you can contact the customer service team
on 0800 085 3015 or by e-mailing [3][NHS Property Services Limited request email]

This is a system generated email, please do not reply to it. The survey
link in this email is unique to its recipient. Please do not forward this
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References

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3. mailto:[NHS Property Services Limited request email]
4. https://customervoice.microsoft.com/unsu...

Governance, NHS Property Services Limited

2 Attachments

Good Afternoon,

 

Please find attached our response to your Freedom of Information request
with supporting Excel Spreadsheet

 

Regards.

 

 

Jonathan Clough | Information Governance Officer

 

NHS Property Services Ltd

99 Gresham Street, London EC2V 7NG

E: [1][email address]

 

[2]@NHSProperty | [3]www.property.nhs.uk

 

 

 

NHS Property Services Ltd, Regent House, Heaton Lane, Stockport, Cheshire,
SK4 1BS. Registered in England, No: 07888110 Disclaimer This e-mail is not
intended nor shall it be taken to create any legal relations, contractual
or otherwise. This e-mail and any accompanying documents are communicated
in confidence. It is intended for the recipient only and may not be
disclosed further without the express consent of the sender. Please be
aware that all e-mails and attachments received and sent by NHS Property
Services Ltd are subject to the Freedom of Information Act (2000) and may
be legally required for disclosure to the public domain. NHS Property
services Ltd is registered with the Information Commissioners Office and
will hold and process all personal data fairly, transparently and in
accordance with the law. Further information can be found on the website
at https://www.property.nhs.uk/privacy-poli...

References

Visible links
1. mailto:[email address]
2. https://eur03.safelinks.protection.outlo...
3. https://eur03.safelinks.protection.outlo...

NHS Property Services Limited

                          Case Closure Confirmation

--------------------------------------------------------------------------

Dear John Mann

According to our records, your case PSC-59111-L7Z3 - Freedom of
Information request - FM services has been resolved. We'd really
appreciate your feedback by clicking on the below.

 

Which of the following best describes the status of your case?
[1]My case has been resolved/I know what the next steps are
[2]My case has not been resolved/I don't know if it has been resolved
 

If you have any questions you can contact the customer service team
on 0800 085 3015 or by e-mailing [3][NHS Property Services Limited request email]

This is a system generated email, please do not reply to it. The survey
link in this email is unique to its recipient. Please do not forward this
email. If you would like to unsubscribe and stop receiving these emails,
click [4]unsubscribe.

References

Visible links
1. https://customervoice.microsoft.com/Page... case has been resolved/I know what the next steps are
2. https://customervoice.microsoft.com/Page... case has not been resolved/I don't know if it has been resolved
3. mailto:[NHS Property Services Limited request email]
4. https://customervoice.microsoft.com/unsu...

NHS Property Services Limited

                          Case Closure Confirmation

--------------------------------------------------------------------------

Dear John Mann

According to our records, your case PSC-59111-L7Z3 - Freedom of
Information request - FM services has been resolved. We'd really
appreciate your feedback by clicking on the below.

 

Which of the following best describes the status of your case?
[1]My case has been resolved/I know what the next steps are
[2]My case has not been resolved/I don't know if it has been resolved
 

If you have any questions you can contact the customer service team
on 0800 085 3015 or by e-mailing [3][NHS Property Services Limited request email]

This is a system generated email, please do not reply to it. The survey
link in this email is unique to its recipient. Please do not forward this
email. If you would like to unsubscribe and stop receiving these emails,
click [4]unsubscribe.

References

Visible links
1. https://customervoice.microsoft.com/Page... case has been resolved/I know what the next steps are
2. https://customervoice.microsoft.com/Page... case has not been resolved/I don't know if it has been resolved
3. mailto:[NHS Property Services Limited request email]
4. https://customervoice.microsoft.com/unsu...

NHS Property Services Limited

NHSPS update your contact details

Dear John Mann,

NHS Property Services are in the process of validating customer
information in our systems. 

Please review the below form to ensure that we hold the correct data
for you. If any of the form data is incorrect, click 'Start Survey' to
amend. 

You can also update your personal data by emailing us at
[email address].

Here is the data we currently hold:

First Name: John

Last Name: Mann

Company Name: Whatdotheyknow.com

Job Title: Admin

Email Address: [FOI #748933 email]

Phone Number: Phone Number

Which of the following describes the details we have for you:
[1]My details are correct
[2]Some of/all of my details are incorrect
 

 

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NHS Property Services Limited

                              Case Closure feedback reminder

--------------------------------------------------------------------------

Dear John Mann

We'd still really appreciate your feedback on PSC-59111-L7Z3 - Freedom of
Information request - FM services. Our short survey will only take a
minute and will help us to improve the survey we provide.

 

Thinking about your case, on a scale of 1-10 overall how would you rate your experience with NHS
Property Services?
[1][IMG] [2][IMG] [3][IMG] [4][IMG] [5][IMG] [6][IMG] [7][IMG] [8][IMG] [9][IMG] [10][IMG]
 

If you have any questions you can contact the customer service team
on 0800 085 3015 or by e-mailing [11][NHS Property Services Limited request email]

This is a system generated email, please do not reply to it. The survey
link in this email is unique to its recipient. Please do not forward this
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References

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