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Dear Mr Mansfield

 

Please find attached the response to your Freedom of Information request.

 

Regards

 

Siama Kausar

Information Governance Officer

Finance, IT & Procurement Service

Telephone Number: 01274 434506

 

City of Bradford Metropolitan District Council

Department of Corporate Resources

City Hall, Centenary Square, Bradford, BD1 1HY

 

This email, and any attachments, may contain Protected or Restricted
information and is intended solely for the individual to whom it is
addressed. It may contain sensitive or protectively marked material and
should be handled accordingly. If this email has been misdirected, please
notify the author immediately. If you are not the intended recipient you
must not disclose, distribute, copy, print or rely on any of the
information contained in it or attached, and all copies must be deleted
immediately. Whilst we take reasonable steps to try to identify any
software viruses, any attachments to this email may nevertheless contain
viruses which our anti-virus software has failed to identify. You should
therefore carry out your own anti-virus checks before opening any
documents. Bradford Council will not accept any liability for damage
caused by computer viruses emanating from any attachment or other document
supplied with this email. Emails may be subject to recording and/or
monitoring in accordance with relevant legislation.

 

 

 

 

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From: Philip Mansfield <[FOI #1189229 email]>

To: Freedom of Information <[email address]>

Date: 21/10/2024 02:25:21

Subject: Freedom of Information request - Information in Communications
Systems and Technology

 

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CAUTION: This email has originated from outside Bradford Council.

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Dear Bradford City Council,

 

Connectivity and Network Services:

a. Who provides your WAN and internet connectivity and the annual spend on
each

b. Who provides your SIP trunks and what is the annual spend

c. Who provides your WAN services, is this MPLS, SD WAN or Internet, and
what is the annual spend

d. Who provides your LAN infrastructure and what is your annual spend

e. Who provides your WIFI infrastructure and what is your annual spend

f. Please confirm the manufacturer(s) of your wired network core and edge
switching?

g. When was your core network installed?

h. Has it been updated subsequently?

i. Who maintains your core network?

j. When is the contract renewal date?

k. Please confirm value of the initial project?

l. Please confirm the value of annual support/maintenance services (in £)?

 

Telephony and storage:

1. Telephony and UC/ Collaboration

a. Please confirm the manufacturer of your telephony system(s) that are
currently in place

b. When is your contract renewal date?

c. Who maintains your telephony system(s)?

d. Do you use Unified Communications or Collaboration tools , if so which
ones?

2. Microsoft

a) What Microsoft 365 licence do you have across the business e.g. E3, E5

b) Which partner looks after your Microsoft tenant?

c) Where do you host your applications? Do you have on-premise
infrastructure or do you host your applications in public or private
cloud? Which?

3. Storage

a. Does your organisation use on-premise or cloud storage or both?

b. Please confirm the on-premise hardware manufacturer

c. Please confirm your cloud storage provider

d. What is your annual spend on cloud storage?

e. How do you back up your data and with who e.g. Backup as a Service

 

Contact Centre, CRM, and AI & Automation:

1. Contact Centre ? target to organisations we know have a CC

a. Do you have a customer/ citizen facing contact centre? If not please
skip these questions.

b. Do you employ and manage your own agents, or do you outsource to a
third party? If you outsource who to?

c. How many contact centre agents do you have?

d. Do agents work from home? Or just your offices?

e. Please confirm the manufacturer of your contact centre system(s) that
are currently in place?

f. When is your contract renewal date?

g. Who maintains your contact centre system(s)?

2. CRM

a. Do you use a CRM in the contact centre? What platform is used?

b. Do you use the same CRM for the rest of the organisation? What platform
is used?

c. Do you use a knowledge base / knowledge management platform? What
platform is used?

3. AI & Automation

a. Does your organisation have a customer or citizen facing chatbot? If
so, who provides this chatbot technology?

b. Does your organisation utilise RPA technology? If so which RPA
technology provider do you use?

 

Yours faithfully,

 

Philip Mansfield

 

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