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Information in Communications Systems and Technology

Philip Mansfield made this Freedom of Information request to Northumberland County Council as part of a batch sent to 127 authorities Automatic anti-spam measures are in place for this older request. Please let us know if a further response is expected or if you are having trouble responding.

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Philip Mansfield
Delivered

Dear Northumberland County Council,

Connectivity and Network Services:
a. Who provides your WAN and internet connectivity and the annual spend on each
b. Who provides your SIP trunks and what is the annual spend
c. Who provides your WAN services, is this MPLS, SD WAN or Internet, and what is the annual spend
d. Who provides your LAN infrastructure and what is your annual spend
e. Who provides your WIFI infrastructure and what is your annual spend
f. Please confirm the manufacturer(s) of your wired network core and edge switching?
g. When was your core network installed?
h. Has it been updated subsequently?
i. Who maintains your core network?
j. When is the contract renewal date?
k. Please confirm value of the initial project?
l. Please confirm the value of annual support/maintenance services (in £)?

Telephony and storage:
1. Telephony and UC/ Collaboration
a. Please confirm the manufacturer of your telephony system(s) that are currently in place
b. When is your contract renewal date?
c. Who maintains your telephony system(s)?
d. Do you use Unified Communications or Collaboration tools , if so which ones?
2. Microsoft
a) What Microsoft 365 licence do you have across the business e.g. E3, E5
b) Which partner looks after your Microsoft tenant?
c) Where do you host your applications? Do you have on-premise infrastructure or do you host your applications in public or private cloud? Which?
3. Storage
a. Does your organisation use on-premise or cloud storage or both?
b. Please confirm the on-premise hardware manufacturer
c. Please confirm your cloud storage provider
d. What is your annual spend on cloud storage?
e. How do you back up your data and with who e.g. Backup as a Service

Contact Centre, CRM, and AI & Automation:
1. Contact Centre – target to organisations we know have a CC
a. Do you have a customer/ citizen facing contact centre? If not please skip these questions.
b. Do you employ and manage your own agents, or do you outsource to a third party? If you outsource who to?
c. How many contact centre agents do you have?
d. Do agents work from home? Or just your offices?
e. Please confirm the manufacturer of your contact centre system(s) that are currently in place?
f. When is your contract renewal date?
g. Who maintains your contact centre system(s)?
2. CRM
a. Do you use a CRM in the contact centre? What platform is used?
b. Do you use the same CRM for the rest of the organisation? What platform is used?
c. Do you use a knowledge base / knowledge management platform? What platform is used?
3. AI & Automation
a. Does your organisation have a customer or citizen facing chatbot? If so, who provides this chatbot technology?
b. Does your organisation utilise RPA technology? If so which RPA technology provider do you use?

Yours faithfully,

Philip Mansfield

Link to this Report
Northumberland County Council

FOI and EIR
Our reference: 2398249

══════════════════════════════════════════════════════════════════════════

Dear Mr Mansfield,
 
Freedom of Information Act 2000
 
Thank you for your request for information that was received on 21 October
2024.
 
We are dealing with your request under the Freedom of Information Act
2000 and we aim to send a response by 18 November 2024.
 
In some cases, a fee may be payable. If we decide a fee is payable, we
will send you a fee notice and we will require you to pay the fee before
proceeding with your request.
 
Please note that further to the [1]Information Commissioner's guidance
regarding spreadsheets, Northumberland County Council has taken the
decision not to share spreadsheets as part of FOI or EIR responses going
forward. 
 
The Freedom of Information Act 2000 may restrict the release of some or
all of the information you have requested. We will carry out an assessment
and if any exemptions apply to some or all of the information then we
might not provide that information to you. We will inform you if this is
the case and advise you of your rights to request an internal review and
to complain to the Information Commissioner's Office.
 
We will also advise you if we cannot provide you with the information
requested for any other reason together with the reason(s) why and details
of how you may appeal (if appropriate).
 
Yours sincerely
 
Joe Golden
Information Governance Team
Northumberland County Council 
W: [2]www.northumberland.gov.uk
 
NOTE: Please do not edit the subject line when replying to this email.
 
Northumberland County Council
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References

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Link to this Report
Northumberland County Council

1 Attachment

FOI and EIR
Our reference: 2398249

══════════════════════════════════════════════════════════════════════════

Dear Mr Mansfield,
 
Thank you for your request for information received on 21 October 2024.
 
Please find attached our response to your request.
 
Yours sincerely
 
Joe Golden
Coordinated Requests
Northumberland County Council 
W: [1]www.northumberland.gov.uk
 
NOTE: Please do not edit the subject line when replying to this email.
 
Northumberland County Council
This email contains proprietary confidential information some or all of
which may be legally privileged and/or subject to the provisions of
privacy legislation. It is intended solely for the addressee.
If you are not the intended recipient, an addressing or transmission error
has misdirected this e-mail; you must not use, disclose, copy, print or
disseminate the information contained within this e-mail. Please notify
the author immediately by replying to this email.
Any views expressed in this email are those of the individual sender,
except where the sender specifically states these to be the views of
Northumberland County Council.
This email has been scanned for all viruses and all reasonable precautions
have been taken to ensure that no viruses are present. Northumberland
County Council cannot accept responsibility for any loss or damage arising
from the use of this email or attachments.

References

Visible links
1. http://www.northumberland.gov.uk/

Link to this Report
We don't know whether the most recent response to this request contains information or not – if you are Philip Mansfield please sign in and let everyone know.