Dear Philip Mansfield,

Thank you for your request which was received on 18th October. The
estimate response date for your request is the 15th November.

Should you have any queries, amendments or additions relating to this
request, please remember to quote the reference number above in any future
communications.

Yours Faithfully

Information Governance Team
North Lincolnshire Council

Dear Philip Mansfield

Thank you for your Freedom of Information, received by North Lincolnshire
Council on the 18th October requesting information as shown;
Connectivity and Network Services:
a. Who provides your WAN and internet connectivity and the annual spend on
each
b. Who provides your SIP trunks and what is the annual spend
c. Who provides your WAN services, is this MPLS, SD WAN or Internet, and
what is the annual spend
d. Who provides your LAN infrastructure and what is your annual spend
e. Who provides your WIFI infrastructure and what is your annual spend
f. Please confirm the manufacturer(s) of your wired network core and edge
switching?
g. When was your core network installed?
h. Has it been updated subsequently?
i. Who maintains your core network?
j. When is the contract renewal date?
k. Please confirm value of the initial project?
l. Please confirm the value of annual support/maintenance services (in £)?

Telephony and storage:
1. Telephony and UC/ Collaboration
a. Please confirm the manufacturer of your telephony system(s) that are
currently in place
b. When is your contract renewal date?
c. Who maintains your telephony system(s)?
d. Do you use Unified Communications or Collaboration tools , if so which
ones?
2. Microsoft
a) What Microsoft 365 licence do you have across the business e.g. E3, E5
b) Which partner looks after your Microsoft tenant?
c) Where do you host your applications? Do you have on-premise
infrastructure or do you host your applications in public or private
cloud? Which?

3. Storage
a. Does your organisation use on-premise or cloud storage or both?
b. Please confirm the on-premise hardware manufacturer c. Please confirm
your cloud storage provider d. What is your annual spend on cloud storage?
e. How do you back up your data and with who e.g. Backup as a Service

Contact Centre, CRM, and AI & Automation:
1. Contact Centre – target to organisations we know have a CC
a. Do you have a customer/ citizen facing contact centre? If not please
skip these questions.
b. Do you employ and manage your own agents, or do you outsource to a
third party? If you outsource who to?
c. How many contact centre agents do you have?
d. Do agents work from home? Or just your offices?
e. Please confirm the manufacturer of your contact centre system(s) that
are currently in place?
f. When is your contract renewal date?
g. Who maintains your contact centre system(s)?
2. CRM
a. Do you use a CRM in the contact centre? What platform is used?
b. Do you use the same CRM for the rest of the organisation? What platform
is used?
c. Do you use a knowledge base / knowledge management platform? What
platform is used?
3. AI & Automation
a. Does your organisation have a customer or citizen facing chatbot? If
so, who provides this chatbot technology?
b. Does your organisation utilise RPA technology? If so which RPA
technology provider do you use?

The information you have requested is possibly exempt from disclosure
under the Freedom of Information Act (FOIA) with the application of an
exemption that requires us to carry out a 'Public Interest Test'.

This is a process that considers whether the public interest in
withholding the information is greater than that in releasing it. The FOIA
allows organisations an additional twenty working days to carry out this
process. We hope to provide you with a decision by 13th December.

If you are unhappy about how we have dealt with your request please let me
know and I will refer the matter to the council's [1]Information
Complaints Policy. Alternatively you can complain using the council's
[2]online complaint form on the Contact Us page of the North Lincolnshire
Council website.

Kind Regards
Harry Scott

Information Governance Team
North Lincolnshire Council

References

Visible links
1. https://www.northlincs.gov.uk/your-counc...
2. https://www.northlincs.gov.uk/community-...

Dear Philip Mansfield

Thank you for your Freedom of Information, received by North Lincolnshire
Council on the 18th October requesting information as shown;

Connectivity and Network Services:
a. Who provides your WAN and internet connectivity and the annual spend on
each
b. Who provides your SIP trunks and what is the annual spend
c. Who provides your WAN services, is this MPLS, SD WAN or Internet, and
what is the annual spend
d. Who provides your LAN infrastructure and what is your annual spend
e. Who provides your WIFI infrastructure and what is your annual spend
f. Please confirm the manufacturer(s) of your wired network core and edge
switching?
g. When was your core network installed?
h. Has it been updated subsequently?
i. Who maintains your core network?
j. When is the contract renewal date?
k. Please confirm value of the initial project?
l. Please confirm the value of annual support/maintenance services (in £)?

Telephony and storage:
1. Telephony and UC/ Collaboration
a. Please confirm the manufacturer of your telephony system(s) that are
currently in place
b. When is your contract renewal date?
c. Who maintains your telephony system(s)?
d. Do you use Unified Communications or Collaboration tools , if so which
ones?
2. Microsoft
a) What Microsoft 365 licence do you have across the business e.g. E3, E5
b) Which partner looks after your Microsoft tenant?
c) Where do you host your applications? Do you have on-premise
infrastructure or do you host your applications in public or private
cloud? Which?

3. Storage
a. Does your organisation use on-premise or cloud storage or both?
b. Please confirm the on-premise hardware manufacturer c. Please confirm
your cloud storage provider d. What is your annual spend on cloud storage?
e. How do you back up your data and with who e.g. Backup as a Service

Contact Centre, CRM, and AI & Automation:
1. Contact Centre – target to organisations we know have a CC
a. Do you have a customer/ citizen facing contact centre? If not please
skip these questions.
b. Do you employ and manage your own agents, or do you outsource to a
third party? If you outsource who to?
c. How many contact centre agents do you have?
d. Do agents work from home? Or just your offices?
e. Please confirm the manufacturer of your contact centre system(s) that
are currently in place?
f. When is your contract renewal date?
g. Who maintains your contact centre system(s)?
2. CRM
a. Do you use a CRM in the contact centre? What platform is used?
b. Do you use the same CRM for the rest of the organisation? What platform
is used?
c. Do you use a knowledge base / knowledge management platform? What
platform is used?
3. AI & Automation
a. Does your organisation have a customer or citizen facing chatbot? If
so, who provides this chatbot technology?
b. Does your organisation utilise RPA technology? If so which RPA
technology provider do you use?

The information you have requested is possibly exempt from disclosure
under the Freedom of Information Act (FOIA) with the application of an
exemption that requires us to carry out a 'Public Interest Test'.

This is a process that considers whether the public interest in
withholding the information is greater than that in releasing it. The FOIA
allows organisations an additional twenty working days to carry out this
process. We hope to provide you with a decision by 15th January.

If you are unhappy about how we have dealt with your request please let me
know and I will refer the matter to the council's [1]Information
Complaints Policy. Alternatively you can complain using the council's
[2]online complaint form on the Contact Us page of the North Lincolnshire
Council website.

Kind Regards

Harry Scott

Information Governance Team

North Lincolnshire Council

References

Visible links
1. https://www.northlincs.gov.uk/your-counc...
2. https://www.northlincs.gov.uk/community-...

Dear Philip Mansfield,

I am writing in response to your request for information, that was
received on the 18th October. Please find our Information Disclosure
letter attached.

If we can be of any further assistance with regard to this request please
let us know quoting the above reference number.

Yours sincerely,

Information Governance Team

North Lincolnshire Council