Information from ATOC Guidelines

The request was partially successful.

Dear Northern Trains Limited,

After viewing several guidance documents provided by ATOC, I would like to request the following pieces of information, which, according to the guidelines, you should hold.

The following pieces of information are mentioned in: https://www.nationalrail.co.uk/static/do... .
The page numbers, sections and figures shown are provided to assist you with finding the information that I am requesting.
Any guidelines issued to staff with regards compliance with Section 1.3 - Information during disruption (pages 12-14)
Ticket Acceptance Policy (page 14)
List of alternative routes (page 16)
Do Not Travel policy (page 18)
Declassification of First Class policy (page 19)
Templates of service update posters (Fig. 35 – page 55)
Apology posters following major disruption (Fig. 36 - page 55/56)
Safety information posters/labels (Fig. 44 – page 72)
List of principal stations (Section 4.2 – page 72)
List of announcements (Fig. 45 – page 73)
Full Emergency Announcement guidelines (page 1.26 of South West Trains' document is shown in Fig. 46 – page 76)

The following pieces of information are referred to in: https://dkf1ato8y5dsg.cloudfront.net/upl... .
Process Maps for the cancellation of a train (Figs. 3-6 – pages 30-33)
Emergency timetable principles (Fig. 14 – page 49)

Yours faithfully,

Martin Jones

$UK ARN - FOI, Northern Trains Limited

Dear Martin,

Thank you for your FOI request. We are handling your request under the terms of the Freedom of Information Act 2000 (the Act). Under the terms of the Act you are entitled to a response within 20 working days of receipt. We therefore aim to provide a response no later than 23rd June 2020. If we cannot meet this deadline we will let you know the reason and also tell you when you can expect a response.

Yours faithfully

Freedom of Information, Northern Trains

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$UK ARN - FOI, Northern Trains Limited

2 Attachments

Dear Martin

Please find attached our response to your FOI request, plus a zipped folder. We hope this information is useful to you.

Yours faithfully

Freedom of Information, Northern Trains

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