Information department - coding and activity information request

Clive Townsend made this Freedom of Information request to James Paget University Hospitals NHS Foundation Trust as part of a batch sent to 180 authorities

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was successful.

Dear James Paget University Hospitals NHS Foundation Trust,

Please could you provide the following information:

Have you audited your coding in the last year?
If so, what percentage of the records required re-coding or coding re-validation?

How many e-referrals do you process - per month and year?

How many ERS bookings are made - per month and year?

How many appointment cancellations are processed - per month and year?

Do you have an automated process for updating General Practitioner information changes?
If not, how are the updates managed and what is the average delay in the updating process?

How many whole time equivalent team members process incorrectly delivered letters?

Yours faithfully,

Clive Townsend

Freedomofinformation, James Paget University Hospitals NHS Foundation Trust

Dear Clive,

We recently received the Freedom of Information request below from you.

With regard to the final question would you please confirm that this is with reference to post room staff.

Please note that the time limit on this request will now stop and will only commence once we have received the information we require. If we do not hear from you within 3 months the request will be closed.

Many thanks

Ann Filby MCIPR
Head of Communications & Corporate Affairs
James Paget University Hospitals NHS Foundation Trust
Tel: 01493 452162
[James Paget University Hospitals NHS Foundation Trust request email]

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Dear Freedomofinformation,

"How many whole time equivalent team members process incorrectly delivered letters?"

CT: This relates with updates to a patient's associated health care professional and GP/Practice association in your systems.
If an update to a patient's GP associated, as an example, are not applied to the patient's record in time, correspondence will be delivered to the GP on the record at that point in time.
The rejected correspondence would require review and subsequent delivery to the appropriate person/organisation.
My request seeks to understand how many people are responsible for this type of activity.
I appreciate that different cases may need differing numbers of people involved however I only seek to understand those who have a daily task or specific role to manage the general cases.

Yours sincerely,

Clive Townsend

Freedomofinformation, James Paget University Hospitals NHS Foundation Trust

1 Attachment

Dear Clive,

Further to your Freedom of Information request which we received on the 18 December 2020, please find attached the information you require.

The information supplied to you continues to be protected by the Copyright, Designs and Patents Act 1988. You are free to use it for your own purposes, including any non-commercial research you are doing and for the purposes of news reporting. Any other reuse, for example commercial publication, would require the permission of the copyright holder. Most documents supplied by James Paget University Hospitals NHS Foundation Trust will have been produced by government officials and will be Crown Copyright. You can find details on the arrangements for re-using Crown Copyright on HMSOnline at:

http://www.hmso.gov.uk/copyright/licence...

Information you receive which is not subject to Crown Copyright continues to be protected by the copyright of the person, or organisation from which the information originated. You must ensure that you gain their permission before reproducing any third party (non-Crown Copyright) information.

If you have any queries about this email, please contact me. Do remember to quote the reference number above in any future communications.

If you are unhappy with the service you have received in relation to your request and wish to request a review of our decision, you should write to. Medical Director, James Paget University Hospitals NHS Foundation Trust, Lowestoft Road, Gorleston, Great Yarmouth, Norfolk, NR31 6LA.

Many thanks

Ann Filby MCIPR
Head of Communications & Corporate Affairs
James Paget University Hospitals NHS Foundation Trust
Tel: 01493 452162
[James Paget University Hospitals NHS Foundation Trust request email]

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