Information department - coding and activity information request

The request was successful.

Dear Cornwall Partnership NHS Foundation Trust,

Please could you provide the following information:

Have you audited your coding in the last year?
If so, what percentage of the records required re-coding or coding re-validation?

How many e-referrals do you process - per month and year?

How many ERS bookings are made - per month and year?

How many appointment cancellations are processed - per month and year?

Do you have an automated process for updating General Practitioner information changes?
If not, how are the updates managed and what is the average delay in the updating process?

How many whole time equivalent team members process incorrectly delivered letters?

Yours faithfully,

Clive Townsend

FreedomOfInformation (CORNWALL PARTNERSHIP NHS FOUNDATION TRUST - RJ8), Cornwall Partnership NHS Foundation Trust

1 Attachment

Dear Sir/Madam,

Please see the attached letter regarding your Freedom of Information Request, reference 78580.

The Freedom of Information Team

• Cornwall Partnership NHS Foundation Trust
Freedom of Information Team
Suite 6
Carew House
Beacon Technology Park
Dunmere Road
Bodmin
PL31 2QN

• 01208 834 496
• [Cornwall Partnership NHS Foundation Trust request email]

Office Hours: 08:30 - 16:30

www.cornwallft.nhs.uk

Delivering High Quality Care

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FreedomOfInformation (CORNWALL PARTNERSHIP NHS FOUNDATION TRUST - RJ8), Cornwall Partnership NHS Foundation Trust

Dear Sir

We would like to request some clarity on your recent Freedom of Information request.

Can we please ask you to provide us with a date range for the following questions:

3.How many e-referrals do you process - per month and year?

4.How many ERS bookings are made - per month and year?

5.How many appointment cancellations are processed - per month and year?

Kind regards

The Freedom of Information Team

• Cornwall Partnership NHS Foundation Trust
Freedom of Information Team
Suite 6
Carew House
Beacon Technology Park
Dunmere Road
Bodmin
PL31 2QN

• 01208 834 496
• [Cornwall Partnership NHS Foundation Trust request email]

Office Hours: 08:30 - 16:30

www.cornwallft.nhs.uk

Delivering High Quality Care

________________________________________
From: Clive Townsend <[FOI #629143 email]>
Sent: 18 December 2019 17:15
To: FreedomOfInformation (CORNWALL PARTNERSHIP NHS FOUNDATION TRUST - RJ8)
Subject: Freedom of Information request - Information department - coding and activity information request

Dear Cornwall Partnership NHS Foundation Trust,

Please could you provide the following information:

Have you audited your coding in the last year?
If so, what percentage of the records required re-coding or coding re-validation?

How many e-referrals do you process - per month and year?

How many ERS bookings are made - per month and year?

How many appointment cancellations are processed - per month and year?

Do you have an automated process for updating General Practitioner information changes?
If not, how are the updates managed and what is the average delay in the updating process?

How many whole time equivalent team members process incorrectly delivered letters?

Yours faithfully,

Clive Townsend

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Dear FreedomOfInformation (CORNWALL PARTNERSHIP NHS FOUNDATION TRUST - RJ8),

For clarification, I'm just interested in whatever you would consider to be a typical operational year. That can be Jan to Dec, or a financial year.

If I am required to be specific, then please provide for 1st Jan 2019 to 31st Dec 2019

Yours sincerely,

Clive Townsend

FreedomOfInformation (CORNWALL PARTNERSHIP NHS FOUNDATION TRUST - RJ8), Cornwall Partnership NHS Foundation Trust

Dear Sir,

Thank you for your email of yesterday.

Please can you give us more clarification on the following question:-

5.How many appointment cancellations are processed - per month and year? - are you requesting by - those cancelled by client and/or the service, those only made through ERS?

I look forward to hearing from you soon.

Kind regards,

The Freedom of Information Team

• Cornwall Partnership NHS Foundation Trust
Freedom of Information Team
Suite 6
Carew House
Beacon Technology Park
Dunmere Road
Bodmin
PL31 2QN

• 01208 834 496
• [Cornwall Partnership NHS Foundation Trust request email]

Office Hours: 08:30 - 16:30

www.cornwallft.nhs.uk

Delivering High Quality Care

________________________________________
From: Clive Townsend <[FOI #629143 email]>
Sent: 06 January 2020 15:32
To: FreedomOfInformation (CORNWALL PARTNERSHIP NHS FOUNDATION TRUST - RJ8)
Subject: Re: Freedom of Information request 78580

Dear FreedomOfInformation (CORNWALL PARTNERSHIP NHS FOUNDATION TRUST - RJ8),

For clarification, I'm just interested in whatever you would consider to be a typical operational year. That can be Jan to Dec, or a financial year.

If I am required to be specific, then please provide for 1st Jan 2019 to 31st Dec 2019

Yours sincerely,

Clive Townsend

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Dear FreedomOfInformation (CORNWALL PARTNERSHIP NHS FOUNDATION TRUST - RJ8),

Please can I have total cancellations, regardless of the source of the appointment or the reason the appointment was cancelled.

Yours sincerely,

Clive Townsend

FreedomOfInformation (CORNWALL PARTNERSHIP NHS FOUNDATION TRUST - RJ8), Cornwall Partnership NHS Foundation Trust

2 Attachments

Dear Sir/Madam
 
Please see the attached letter regarding your Freedom of Information
Request, reference 78580.
 
I would be grateful if you could answer and return the attached
Satisfaction Survey.​
Kind regards​​​

The Freedom of Information Team

 

+ Cornwall Partnership NHS Foundation Trust

        Freedom of Information Team

        Suite 6

        Carew House

        Beacon Technology Park
        Dunmere Road
        Bodmin
        PL31 2QN

 

( 01208 834 496

* [1][Cornwall Partnership NHS Foundation Trust request email]

 Office Hours: 08:30 - 16:30

 

:  [2]www.cornwallft.nhs.uk

 

Delivering High Quality Care

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