Information department - coding and activity information request

The request was successful.

Dear Camden and Islington NHS Foundation Trust,

Please could you provide the following information:

Have you audited your coding in the last year?
If so, what percentage of the records required re-coding or coding re-validation?

How many e-referrals do you process - per month and year?

How many ERS bookings are made - per month and year?

How many appointment cancellations are processed - per month and year?

Do you have an automated process for updating General Practitioner information changes?
If not, how are the updates managed and what is the average delay in the updating process?

How many whole time equivalent team members process incorrectly delivered letters?

Yours faithfully,

Clive Townsend

Information, Freedom, Camden and Islington NHS Foundation Trust

Dear Mr Townsend,

Thank you for your email shown below.

We acknowledge your request for information received on 18th December 2019.

Your request has been forwarded to the appropriate team or service holding the information.
If the information you are seeking exists, and we are not prevented from releasing it by an exemption, Camden and Islington Foundation Trust aim to provide you with the
information within 20 working days from receipt of your request.
Please quote the reference number shown above in any future correspondence,

Yours Sincerely

The Information Governance Team

Information Governance Officer
E-mail: [email address]
[email address]
Online: www.candi.nhs.uk
Telephone +44(0)20 3317 7094

Camden and Islington NHS Foundation Trust
3rd Floor, Room 3/25, West Wing, St Pancras Hospital
4 St Pancras Way, London NW1 0PE

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Information, Freedom, Camden and Islington NHS Foundation Trust

1 Attachment

Dear Mr Townsend,
 
Before we can continue working on your request, please can you clarify the
following.
 
For this question:
 
How many appointment cancellations are processed  - per month and year?
 
The team working on your request asked:
 
Do the appointment cancellations refer to the previous question of ERS
bookings or appointment cancellations as a whole?
 
Please note we are unable to continue working on your request until we
hear back from you.
 
Yours sincerely,
 
 
Information Governance  Team
 
E-mail:        [email address]
Online:       [1]www.candi.nhs.uk                      
Telephone     +44(0)20 3317 7100
 
 
Camden and Islington NHS Foundation Trust
3^rd Floor, Room 3/25, West Wing, St Pancras Hospital
4 St Pancras Way, London NW1 0PE
 
 
 
 
 

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Dear Information, Freedom,

I am looking to understand the effort required by the Trust to process appointment cancellations as a whole, so please could you provide a figure for all cancellations, regardless of the source of the appointment or cancellation reason.

Yours sincerely,

Clive Townsend

Information, Freedom, Camden and Islington NHS Foundation Trust

2 Attachments

Dear Mr Townsend,

 

Following your request for information we received in December 2019,
Camden and Islington NHS Foundation Trust are pleased to respond as below.

 

Have you audited your coding in the last year? – We do not carry out any
clinical coding

 

If so, what percentage of the records required re-coding or coding
re-validation? N/A

 

How many e-referrals do you process - per month and year? – We do not
have an e-referral system in place. All teams within the Trust update
carenotes with their own referrals in to their teams.

 

How many ERS bookings are made - per month and year? – We do not have an
e-referral system in place. All teams within the Trust update carenotes
with their own referrals in to their teams.

 

How many appointment cancellations are processed  - per month and year?
Yearly figures as below

[1]cid:image001.png@01D5CAFD.0A413580

 

Do you have an automated process for updating General Practitioner
information changes? - No

 

If not, how are the updates managed and what is the average delay in the
updating process? – This is a manual process that all staff should be
carrying out on a daily basis

 

How many whole time equivalent team members process incorrectly delivered
letters? –  Data Breaches that are known get logged onto Datix and
followed up by the Information Governance department. The individual
service area will then rectify the incorrect delivered letter and send it
to the correct address. We cannot provide this number as it differs
depending on the service area.

 

 

 

We hope you are satisfied with the way in which your response was handled,
if not you may request an internal review at the above email address
within 28 days of this letter. When contacting the Trust please use the
above reference that is unique to your request.

 

If you remain unsatisfied with the outcome of the internal review, you may
seek further recourse by lodging an appeal with the Information
Commissioner’ Office at Wycliffe House, Water Lane, Wilmslow, Cheshire,
SK9 5AF and on the Information Centre's website. [2]www.ico.gov.uk/

 

Regards

 

 

Information Governance  Team

 

E-mail:        [email address]

Online:       [3]www.candi.nhs.uk                      

Telephone     +44(0)20 3317 7100

 

 

Camden and Islington NHS Foundation Trust

3^rd Floor, Room 3/25, West Wing, St Pancras Hospital

4 St Pancras Way, London NW1 0PE

[4]cid:image001.png@01D59BDC.0913A350

 

 

 

 

The views expressed by the author may not necessarily reflect the views or
policies of the Camden and Islington NHS Foundation Trust. This e-mail and
any attachments transmitted with it, including replies, forwarded copies
and subsequently transmitted may contain information which may be
confidential or be privileged material. The content of this e-mail is for
the exclusive use of the intended recipient(s). If you are not the
intended recipient(s), or the person authorised as responsible for
delivery to the intended recipient(s), please note that any reading,
printing, storage, disclosure, copying or any other action taken in
respect of this e-mail is strictly prohibited and may be unlawful. The
information contained in this e-mail may be subject to public disclosure
under the provisions of the Freedom of Information Act 2000. Unless the
information is legally exempt, the confidentiality of this e-mail and your
reply cannot be guaranteed. If you have received this e-mail in error then
please notify the sender as well as deleting and destroying this e-mail
(and any copies) of it. We make every effort to keep our network free from
viruses. However, you do need to validate this e-mail and any attachments
to it for viruses, as we can take no responsibility for any computer virus
that might be transferred by way of this e-mail.

References

Visible links
2. http://www.ico.gov.uk/
3. http://www.candi.nhs.uk/

Dear Information, Freedom,

Can you clarify if the figures provided for cancellations are monthly or yearly?

Yours sincerely,

Clive Townsend

Information, Freedom, Camden and Islington NHS Foundation Trust

2 Attachments

 

Dear Mr Townsend,

 

 

Following your request for information we received in December 2019,
Camden and Islington NHS Foundation Trust are pleased to respond as below.

 

 

 

Have you audited your coding in the last year? – We do not carry out any
clinical coding

 

 

If so, what percentage of the records required re-coding or coding
re-validation? N/A

 

How many e-referrals do you process - per month and year? – We do not
have an e-referral system in place. All teams within the Trust update
carenotes with their own referrals in to their teams.

 

How many ERS bookings are made - per month and year? – We do not have an
e-referral system in place. All teams within the Trust update carenotes
with their own referrals in to their teams.

 

How many appointment cancellations are processed  - per month and year?
Yearly figures as below

[1]cid:image001.png@01D5CAFD.0A413580

 

Do you have an automated process for updating General Practitioner
information changes? - No

 

If not, how are the updates managed and what is the average delay in the
updating process? – This is a manual process that all staff should be
carrying out on a daily basis

 

How many whole time equivalent team members process incorrectly delivered
letters? –  Data Breaches that are known get logged onto Datix and
followed up by the Information Governance department. The individual
service area will then rectify the incorrect delivered letter and send it
to the correct address. We cannot provide this number as it differs
depending on the service area.

 

 

 

We hope you are satisfied with the way in which your response was handled,
if not you may request an internal review at the above email address
within 28 days of this letter. When contacting the Trust please use the
above reference that is unique to your request.

 

If you remain unsatisfied with the outcome of the internal review, you may
seek further recourse by lodging an appeal with the Information
Commissioner’ Office at Wycliffe House, Water Lane, Wilmslow, Cheshire,
SK9 5AF and on the Information Centre's website. [2]www.ico.gov.uk/

 

Regards

 

Information Governance Team

E-mail:         [3][Camden and Islington NHS Foundation Trust request email]

[4][email address]

[5][email address]

Online:       [6]www.candi.nhs.uk                      

Telephone     +44(0)20 3317 7100

 

 

Camden and Islington NHS Foundation Trust

3^rd Floor, Room 3/25, West Wing, St Pancras Hospital

4 St Pancras Way, London NW1 0PE

[7]cid:image001.jpg@01D4CAA5.A6DAAAB0

 

 

 

 

 

 

The views expressed by the author may not necessarily reflect the views or
policies of the Camden and Islington NHS Foundation Trust. This e-mail and
any attachments transmitted with it, including replies, forwarded copies
and subsequently transmitted may contain information which may be
confidential or be privileged material. The content of this e-mail is for
the exclusive use of the intended recipient(s). If you are not the
intended recipient(s), or the person authorised as responsible for
delivery to the intended recipient(s), please note that any reading,
printing, storage, disclosure, copying or any other action taken in
respect of this e-mail is strictly prohibited and may be unlawful. The
information contained in this e-mail may be subject to public disclosure
under the provisions of the Freedom of Information Act 2000. Unless the
information is legally exempt, the confidentiality of this e-mail and your
reply cannot be guaranteed. If you have received this e-mail in error then
please notify the sender as well as deleting and destroying this e-mail
(and any copies) of it. We make every effort to keep our network free from
viruses. However, you do need to validate this e-mail and any attachments
to it for viruses, as we can take no responsibility for any computer virus
that might be transferred by way of this e-mail.

References

Visible links
2. http://www.ico.gov.uk/
3. mailto:[email address]
4. mailto:[email address]
5. mailto:[email address]
6. http://www.candi.nhs.uk/

Information, Freedom, Camden and Islington NHS Foundation Trust

2 Attachments

Good afternoon Mr Townsend,
 
FOI 2019-391
 
I do apologise, I thought that we had stated the figures are "Yearly",
 
 
 
How many appointment cancellations are processed  - per month and year?
Yearly figures as below
 
I hope that the above is of assistance.
 
Regards
 
Information Governance Team
E-mail: [1][Camden and Islington NHS Foundation Trust request email]
[2][email address]
[3][email address]
Online:       [4]www.candi.nhs.uk                      
Telephone     +44(0)20 3317 7100
 
 
Camden and Islington NHS Foundation Trust
3^rd Floor, Room 3/25, West Wing, St Pancras Hospital
4 St Pancras Way, London NW1 0PE
 
 
 
 
 
 
 
 
 

show quoted sections