Information department - coding and activity information request

Response to this request is long overdue. By law, under all circumstances, Alder Hey Children's NHS Foundation Trust should have responded by now (details). You can complain by requesting an internal review.

Dear Alder Hey Children's NHS Foundation Trust,

Please could you provide the following information:

Have you audited your coding in the last year?
If so, what percentage of the records required re-coding or coding re-validation?

How many e-referrals do you process - per month and year?

How many ERS bookings are made - per month and year?

How many appointment cancellations are processed - per month and year?

Do you have an automated process for updating General Practitioner information changes?
If not, how are the updates managed and what is the average delay in the updating process?

How many whole time equivalent team members process incorrectly delivered letters?

Yours faithfully,

Clive Townsend

info.gov, Alder Hey Children's NHS Foundation Trust

** This email has been sent from an external source – be mindful with any links
or requests from the sender **

 

Thank you for your request for information sent 18^th December 2019 

 

It has been allocated the reference number 2019 – 5007 and is being dealt
with under the terms of the Freedom of Information Act 2000.

 

Our aim is to provide the information at the earliest opportunity but
within the statutory 20 working days of receiving your request. Should
there be any difficulty or delay in providing the information to you
within the limit we will inform you of this. If fees apply to this request
you will be informed and a fees notice will be issued to you. Payment is
then required before we proceed with your request.

 

If you have any further queries in relation to your request, please
contact the Information Governance Team quoting the reference above.

 

 

Kind regards

 

 

Information Governance Team

Alder Hey Children's NHS Foundation Trust

 

[1][email address]

 

 

References

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1. mailto:[email address]

info.gov, Alder Hey Children's NHS Foundation Trust

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** This email has been sent from an external source – be mindful with any links
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Dear Clive,

 

Further to your request for information received  18^th December 2019 and
allocated reference number 2019 – 5006, please find our response attached.

 

 

Yours sincerely
Information Governance Team
Alder Hey Children's NHS Foundation Trust

[1][email address]

 

If you are unhappy with the response provided, you may request an internal
review.

 

 

 

We make every effort to process Freedom of Information requests in an
appropriate and efficient manner. Please assist us by taking the time to
answer the following questions in relation to the processing of your
request. Please also provide any further feedback that you feel may be
relevant.

1. How would you rate our communication with you in respect of your
Freedom of Information request?
Excellent / Adequate / Poor

 

2. Do you feel that all of your questions were answered appropriately?
Yes / No / Don't know

3. Before asking us, did you try to find the information on our website,
for example in our Publication Scheme?
Yes / No / Don't know

4. Is there anything we could have done to improve the way we dealt with
your request for information?
Yes / No / Don't know
If Yes please provide further detail:

 

 

 

 

 

 

 

 

 

 

 

 

References

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1. mailto:%[email address]

Dear info.gov,

This appears to be answers to a different set of questions. Could you please provide the correct answers to this request?

Many thanks.

Yours sincerely,

Clive Townsend

info.gov, Alder Hey Children's NHS Foundation Trust

2 Attachments

** This email has been sent from an external source – be mindful with any links or requests from the sender **

Hi Clive,

I have crossed checked your request and found no differences, I have attached your initial request and all of the questions appear to be exactly the same as the questions/answers provided.

You submitted 3 separate requests and they all have different reference numbers, 2019-5005, 2019-5006 & 2019-5007

Kind Regards

Information Governance Team
Alder Hey Children's NHS Foundation Trust

show quoted sections

Dear info.gov,

I have gone back to my original request which was this:

Dear Alder Hey Children's NHS Foundation Trust,

Please could you provide the following information:
Have you audited your coding in the last year?
If so, what percentage of the records required re-coding or coding re-validation?
How many e-referrals do you process - per month and year?
How many ERS bookings are made - per month and year?
How many appointment cancellations are processed - per month and year?
Do you have an automated process for updating General Practitioner information changes?
If not, how are the updates managed and what is the average delay in the updating process?
How many whole time equivalent team members process incorrectly delivered letters?

The PDF attached to your response doesn't answer these, it answers questions about RTTs etc.
Where is the PDF which answers the questions about coding, e-Referrals, ERS bookings, cancellations, GP records, and incorrectly delivered mail?

Thanks.

Yours faithfully,

Clive Townsend

Yours sincerely,

Clive Townsend

info.gov, Alder Hey Children's NHS Foundation Trust

** This email has been sent from an external source – be mindful with any links or requests from the sender **

Dear Mr Townsend

We have investigated your query around FoI response 2019-5006 and found that the questions you refer to in your email relate to your FoI referenced 2019-5007

We have answered the FoI 2019-5006

We have collated the information to provide you with the response for your FoI reference 2019-5007 and you should receive this soon as we are just awaiting service level
Hope this helps to explain

Kind regards
Information Governance

show quoted sections

Dear info.gov,

Thank you, much appreciated.

Yours sincerely,

Clive Townsend