Information department - coding and activity information request

Clive Townsend made this Freedom of Information request to University Hospitals Plymouth NHS Trust as part of a batch sent to 180 authorities

This request has been closed to new correspondence. Contact us if you think it should be reopened.

The request was partially successful.

Dear University Hospitals Plymouth NHS Trust,

Please could you provide the following information:

Have you audited your coding in the last year?
If so, what percentage of the records required re-coding or coding re-validation?

How many e-referrals do you process - per month and year?

How many ERS bookings are made - per month and year?

How many appointment cancellations are processed - per month and year?

Do you have an automated process for updating General Practitioner information changes?
If not, how are the updates managed and what is the average delay in the updating process?

How many whole time equivalent team members process incorrectly delivered letters?

Yours faithfully,

Clive Townsend

FOI-REQUESTS (UNIVERSITY HOSPITALS PLYMOUTH NHS TRUST), University Hospitals Plymouth NHS Trust

1 Attachment

Please find attached our acknowledgement of your Freedom of Information Act Request.

Freedom of Information Team
University Hospitals Plymouth NHS Trust
Bircham House
William Prance Road
Derriford
Plymouth
PL6 5WR

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FOI-REQUESTS (UNIVERSITY HOSPITALS PLYMOUTH NHS TRUST), University Hospitals Plymouth NHS Trust

1 Attachment

 

 

[1]University_Hospitals_Plymouth_NHS_Trust_RGB_Right-Aligned_blue

[2][University Hospitals Plymouth NHS Trust request email]

 

University Hospitals Plymouth NHS Trust

Freedom of Information Team

Information Governance Team

Bircham House

William Prance Road

Derriford

Plymouth

PL6 5WR

 

01752 431058

 

[3]www.plymouthhospitals.nhs.uk

 

 

Our Ref: 19FOI500

Your Ref: Email received19/12/2019

 

[4][FOI #629287 email]

 

Dear Clive Townsend

We refer to your request for information made under the Freedom of
Information Act 2000, received by us on 19/12/2020.

In order to process this request, we require clarification as follows:

 

For Q5 only

 

5)        How many appointment cancellations are processed - per month and
year?

 

Does this related to first appointments only or both first and follow up?

 

Please note that the 20 working-day clock will not commence until we have
received the necessary clarity, as outlined above. If we do not hear from
you within two months, we will close your request.  Should you require
information after this date, a new request must be submitted.

 

We look forward to hearing from you.

 

Freedom of Information Team

 

University Hospitals Plymouth NHS Trust

 

 

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Dear FOI-REQUESTS (UNIVERSITY HOSPITALS PLYMOUTH NHS TRUST),

I'm interested in understanding the work and effort required to process cancellations, so filtering by a particular type is not that important. Obviously, if you have those figures to hand already, they will do nicely. Otherwise a total will be fine.

Yours sincerely,

Clive Townsend

FOI-REQUESTS (UNIVERSITY HOSPITALS PLYMOUTH NHS TRUST), University Hospitals Plymouth NHS Trust

Dear Clive Townsend

Ref: 19FOI500

Thank you for your advice. I has sent it back to our Performance team for processing and will respond as soon as I am able.

Kind regards

S. Edmunds
Freedom of Information Manager
Tel: (4)31058

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FOI-REQUESTS (UNIVERSITY HOSPITALS PLYMOUTH NHS TRUST), University Hospitals Plymouth NHS Trust

1 Attachment

Please find attached our response to your Freedom of Information Act
request.

 

University Hospital Plymouth NHS Trust

Freedom of Information Team

Bircham House

William Prance Road

Derriford

Plymouth

PL6 5WR

 

 

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