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Information department - coding and activity information request

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Dear University Hospitals Coventry and Warwickshire NHS Trust,

Please could you provide the following information:

Have you audited your coding in the last year?
If so, what percentage of the records required re-coding or coding re-validation?

How many e-referrals do you process - per month and year?

How many ERS bookings are made - per month and year?

How many appointment cancellations are processed - per month and year?

Do you have an automated process for updating General Practitioner information changes?
If not, how are the updates managed and what is the average delay in the updating process?

How many whole time equivalent team members process incorrectly delivered letters?

Yours faithfully,

Clive Townsend

Freedom Of Information (RKB), University Hospitals Coventry and Warwickshire NHS Trust

Dear Clive,

I acknowledge receipt of your Freedom of Information request received on 19th December 2019 . We are currently considering your request and anticipate getting back to you within 20 working days.

Kind regards

Heidi

Heidi Ludford
FOI and Access to Health Records Officer
University Hospitals Coventry & Warwickshire NHS Trust
CSB Room 20018
Clifford Bridge Road
Walsgrave
Coventry
CV2 2DX

Internal 29140
Direct Line 024 76969140
Email [email address]

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Any files attached to this email will have been checked by us with virus detection software before transmission. You should carry out your own virus checks before opening any attachment. UHCW (University Hospitals Coventry and Warwickshire NHS Trust) accepts no liability for any loss or damage which may be caused by software viruses.
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The information contained in this email may be subject to public disclosure under the Freedom of Information Act 2000. Unless the information is legally exempt from disclosure, the confidentiality of this email and your reply cannot be guaranteed.
Address: UHCW NHS Trust, Executive suite, 3rd Floor Rotunda, University Hospital, Clifford Bridge Road, Coventry, CV2 2DX

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Freedom Of Information (RKB), University Hospitals Coventry and Warwickshire NHS Trust

Dear Clive,

In order for us to provide a full and comprehensive response to you in relation to this Freedom of Information request, we seek clarification from you:

What period of time are you interested in and in relation to the appointment cancellation question are you only interested in e-referral appointments that have been cancelled and is it cancellations by hospital, patient or both?

If you can please provide relevant clarification and we can ensure appropriate response to you.

Please note the clock has now stopped and will not restart until such time as clarification has been received.

Kind regards

Heidi

Heidi Ludford
FOI and Access to Health Records Officer
University Hospitals Coventry & Warwickshire NHS Trust
CSB Room 20018
Clifford Bridge Road
Walsgrave
Coventry
CV2 2DX

Internal 29140
Direct Line 024 76969140
Email [email address]

DISCLAIMER: This email and any attachments are confidential and may be privileged or otherwise protected from disclosure. If you are not the intended recipient you must not copy this message or any attachment or disclose the contents to any other person, nor take any action in reliance of its contents: to do so is strictly prohibited and may be unlawful. If you have received this message in error please accept our apologies and contact us at the address below or by email at [email address]
Any files attached to this email will have been checked by us with virus detection software before transmission. You should carry out your own virus checks before opening any attachment. UHCW (University Hospitals Coventry and Warwickshire NHS Trust) accepts no liability for any loss or damage which may be caused by software viruses.
Any views or opinions expressed are those of the author and do not represent the views of the Trust unless explicitly stated.
The information contained in this email may be subject to public disclosure under the Freedom of Information Act 2000. Unless the information is legally exempt from disclosure, the confidentiality of this email and your reply cannot be guaranteed.
Address: UHCW NHS Trust, Executive suite, 3rd Floor Rotunda, University Hospital, Clifford Bridge Road, Coventry, CV2 2DX

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Dear Freedom Of Information (RKB),

To clarify:
"What period of time are you interested in and in relation to the appointment cancellation question are you only interested in e-referral appointments that have been cancelled and is it cancellations by hospital, patient or both?"

I'm looking to get an understanding of how much time it is taking for staff to process this work. So in terms of time period, I would be looking at a typical operation year. If that is Jan to Dec, or a standard financial year, it doesn't matter. If you want me to specify, then 1st Jan 2019 to 31st Dec 2019 will be fine.

As for the appointments themselves, please may I just have the figure regardless of whether or not the appointment was made via the ESR, and regardless of the reason that the appointment was cancelled.

Yours sincerely,

Clive Townsend

Freedom Of Information (RKB), University Hospitals Coventry and Warwickshire NHS Trust

Good afternoon,

Just to advise we have received your clarification and forwarded it on to the department concerned to be answered. The clock has restarted on this FOI request and the new target date for disclosure is 31/01/2020.

Many thanks,

Dan Gilbert

FOI and Access to Health Records Officer
University Hospitals Coventry & Warwickshire NHS Trust
CSB Room 20018
Clifford Bridge Road
Walsgrave
Coventry
CV2 2DX

Internal 29125
Direct Line 02476 968771

For Health Records queries email [email address]
For Freedom of Information email [University Hospitals Coventry and Warwickshire NHS Trust request email]

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DISCLAIMER: This email and any attachments are confidential and may be privileged or otherwise protected from disclosure. If you are not the intended recipient you must not copy this message or any attachment or disclose the contents to any other person, nor take any action in reliance of its contents: to do so is strictly prohibited and may be unlawful. If you have received this message in error please accept our apologies and contact us at the address below or by email at [email address]
Any files attached to this email will have been checked by us with virus detection software before transmission. You should carry out your own virus checks before opening any attachment. UHCW (University Hospitals Coventry and Warwickshire NHS Trust) accepts no liability for any loss or damage which may be caused by software viruses.
Any views or opinions expressed are those of the author and do not represent the views of the Trust unless explicitly stated.
The information contained in this email may be subject to public disclosure under the Freedom of Information Act 2000. Unless the information is legally exempt from disclosure, the confidentiality of this email and your reply cannot be guaranteed.
Address: UHCW NHS Trust, Executive suite, 3rd Floor Rotunda, University Hospital, Clifford Bridge Road, Coventry, CV2 2DX

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Gilbert Daniel (RKB) FOI and Access to Health Records Officer, University Hospitals Coventry and Warwickshire NHS Trust

1 Attachment

Dear Clive

The Trust is facing an unprecedented challenge during the coronavirus
(COVID-19) pandemic. Our resources are being diverted away from the usual
compliance and information rights work. Whilst we recognise that statutory
timescales cannot be extended, we apologise that we will not be able to
respond to the request we received from you (reference FOI 5900) during
this extraordinary period.

Dan Gilbert
FOI and Access to Health Records Officer 
University Hospitals Coventry & Warwickshire NHS Trust

DISCLAIMER: This email and any attachments are confidential and may be
privileged or otherwise protected from disclosure.

If you are not the intended recipient you must not copy this message or
any attachment or disclose the contents to any other

person, nor take any action in reliance of its contents: to do so is
strictly prohibited and may be unlawful. If you have received

this message in error please accept our apologies and contact us at the
address below or by email at [1][email address]

Any files attached to this email will have been checked by us with virus
detection software before transmission. You should

carry out your own virus checks before opening any attachment. UHCW
(University Hospitals Coventry and Warwickshire NHS Trust)

accepts no liability for any loss or damage which may be caused by
software viruses.

Any views or opinions expressed are those of the author and do not
represent the views of the Trust unless explicitly stated.

The information contained in this email may be subject to public
disclosure under the Freedom of Information Act 2000. Unless

the information is legally exempt from disclosure, the confidentiality of
this email and your reply cannot be guaranteed.

Address: UHCW NHS Trust, Executive suite, 3rd Floor Rotunda, University
Hospital, Clifford Bridge Road, Coventry, CV2 2DX

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We don't know whether the most recent response to this request contains information or not – if you are Clive Townsend please sign in and let everyone know.