Information department - coding and activity information request

Clive Townsend made this Freedom of Information request to The Royal Orthopaedic Hospital NHS Foundation Trust as part of a batch sent to 180 authorities

This request has been closed to new correspondence. Contact us if you think it should be reopened.

Response to this request is long overdue. By law, under all circumstances, The Royal Orthopaedic Hospital NHS Foundation Trust should have responded by now (details). You can complain by requesting an internal review.

Dear The Royal Orthopaedic Hospital NHS Foundation Trust,

Please could you provide the following information:

Have you audited your coding in the last year?
If so, what percentage of the records required re-coding or coding re-validation?

How many e-referrals do you process - per month and year?

How many ERS bookings are made - per month and year?

How many appointment cancellations are processed - per month and year?

Do you have an automated process for updating General Practitioner information changes?
If not, how are the updates managed and what is the average delay in the updating process?

How many whole time equivalent team members process incorrectly delivered letters?

Yours faithfully,

Clive Townsend

FOI (THE ROYAL ORTHOPAEDIC HOSPITAL NHS FOUNDATION TRUST), The Royal Orthopaedic Hospital NHS Foundation Trust

Dear Clive

Thank you for your FOI request which we are processing.

Please note that our reference number is #1910 and the response deadline is 20 January 2020.

Gillian

Gillian Synnott
PA to Chief Executive and Officer Manager
The Royal Orthopaedic Hospital NHS Foundation Trust
Bristol Road South, Birmingham, B31 2AP

Direct line: Tel: 0121 685 4005. Internal Ext 55305

e.mail: [email address]
Web: www.roh.nhs.uk. http://www.roh.nhs.uk

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