Information department - coding and activity information request

The request was successful.

Dear Tees, Esk and Wear Valleys NHS Foundation Trust,

Please could you provide the following information:

Have you audited your coding in the last year?
If so, what percentage of the records required re-coding or coding re-validation?

How many e-referrals do you process - per month and year?

How many ERS bookings are made - per month and year?

How many appointment cancellations are processed - per month and year?

Do you have an automated process for updating General Practitioner information changes?
If not, how are the updates managed and what is the average delay in the updating process?

How many whole time equivalent team members process incorrectly delivered letters?

Yours faithfully,

Clive Townsend

OLIVER, Donna (TEES, ESK AND WEAR VALLEYS NHS FOUNDATION TRUST), Tees, Esk and Wear Valleys NHS Foundation Trust

Dear Clive

 

Before I can process your FOI request I need further clarification –
please see below

 

Have you audited your coding in the last year?

If so, what percentage of the records required re-coding or coding
re-validation?

Do you mean  ICD – 10 coding?

 

How many e-referrals do you process - per month and year?

How would you define e-referrals?

 

How many ERS bookings are made - per month and year?

What does ERS stand for?

 

How many appointment cancellations are processed  - per month and year?

Is this only for e-referrals?

 

Do you have an automated process for updating General Practitioner
information changes?

If not, how are the updates managed and what is the average delay in the
updating process?

 

How many whole time equivalent team members process incorrectly delivered
letters?

 

Could you please get back to me and I will then take things forward.

 

Many thanks

 

Donna

 

Donna Oliver

Deputy Trust Secretary (Corporate)

West Park Hospital

Darlington

[1][email address]

01325 552188

 

 

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Dear OLIVER, Donna (TEES, ESK AND WEAR VALLEYS NHS FOUNDATION TRUST),

For clarification:

"Do you mean ICD – 10 coding?"
ICD-10 coding is a part of the clinical coding work undertaken by your organisation's clinical coding team which code the clinical outcomes for reporting and billing purposes.

"How would you define e-referrals?"
e-referrals are (for example) referrals from GPs to hospital, made using the NHS e-Referral Service.

"What does ERS stand for?"
e-Referral Service

"How many appointment cancellations are processed - per month and year? Is this only for e-referrals?"
I would like to understand the number of cancellations which result in additional effort by Trust staff in order to process. If the breakdown of e-referral / non e-referral is known, then that would be fine, but if not then the total number of cancellations will do just as well.

Yours sincerely,

Clive Townsend

JOHNSON, Wendy (TEES, ESK AND WEAR VALLEYS NHS FOUNDATION TRUST), Tees, Esk and Wear Valleys NHS Foundation Trust

1 Attachment

  • Attachment

    RF257776 FOI 368 Cancelled Appointments 01.01.17 31.12.19 submissio....xlsx

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Dear Clive

In response to your Freedom of information request dated 18th December 2019, please find attached the information requested.

If you have any concerns about the way your request has been handled; the response received, or any ‘exemption’ decision you should, in the first instance contact me to try to resolve them. If you are not happy with the outcome you can write to the Trust Secretary at the address below and make a request for an internal review.

Mr Phil Bellas
Trust Secretary
Tees, Esk and Wear Valleys NHS Foundation Trust West Park Hospital Edward Pease Way Darlington
DL2 2TS

Email – [email address]

If you are not satisfied with the outcome of the internal review, you can then write to the Information Commissioner:

FOI/EIR Complaints Resolution
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

In line with the Information Commissioner’s directive on the disclosure of information under the Freedom of Information Act 2000 your request will form part of our disclosure record. Therefore a version of our response which will protect your anonymity will be posted on the Trust’s website under the Publication Scheme.

Kind regards

Wendy Johnson
Secretary to Phil Bellas, Trust Secretary

Trust Secretary Department
West Park Hospital
Edward Pease Way
Darlington
DL2 2TS
Tel: 01325 552312
Email: [email address]

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