Information as to the number of emails "deleted in error"

The request was successful.

Dear Information Commissioner's Office,

On the 4th March 2019 in relation to RFA0793479 I was informed that "having checked the system" you did receive my email and that after running a full search nothing came up and that it is possible that my email was "deleted in error",

https://www.flickr.com/photos/146353097@...

I would like to know if you record this information and (if so) how many emails from members of the public you have "deleted in error" ?

If you don't record this information I would like to know why you don't record this information ?

Yours faithfully
Michael Bradley

Information Access Inbox, Information Commissioner's Office

Thank you for contacting the Information Commissioner’s Office. We confirm
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The Information Commissioner’s Office

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Information Commissioner's Office

18 April 2019

 

Case Reference Number IRQ0837801

 

Dear Mr Bradley,

Request for Information
 
Thank you for your correspondence which we received on 17 April 2019, in
which you have made a request for information held by the Information
Commissioner's Office (ICO). 
 
Your request has been passed to the ICO’s Information Access Team, and is
being dealt with in accordance with the Freedom of Information Act 2000
under the reference number shown above. 
 
As you are probably aware the FOIA provides individuals with the right of
access recorded information held by public authorities. It is important to
note that a release under FOIA is applicant blind and therefore
effectively a release to the wider world.
 
We will respond to your FOIA request promptly, and no later than 20 May
2019, which is 20 working days from the day after we received your
request.
 
Should you wish to reply to this email please be careful not to amend the
information in the ‘subject’ field. This will ensure that your reply is
added directly to your case.
 
Yours sincerely
 

Shannon Keith
Senior Information Access Officer, Risk and Governance Department
Corporate Strategy and Planning Directorate
Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow,
Cheshire SK9 5AF
T. 0330 313 1636  F. 01625 524510  [1]ico.org.uk  [2]twitter.com/iconews
For information about what we do with personal data see our [3]privacy
notice.
Please consider the environment before printing this email

 

References

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2. https://twitter.com/iconews
3. https://ico.org.uk/global/privacy-notice/

Information Commissioner's Office

11 May 2019

 

Case Reference Number IRQ0837801

 

Dear Mr Bradley,

Request for Information
 
Thank you for your recent request for information. We received your
request on 17 April 2019. Further to our acknowledgment of 18 April 2019
we are now in a position to respond.
 
We have dealt with your request in accordance with your ‘right to know’
under section 1(1) of the Freedom of Information Act 2000 (FOIA).
  
Request
 
In your email you asked:
 
On the 4th March 2019 in relation to RFA0793479 I was informed that
"having checked the system" you did receive my email and that after
running a full search nothing came up and that it is possible that my
email was "deleted in error”.
 
I would like to know if you record this information and (if so) how many
emails from members of the public you have "deleted in error"? If you
don't record this information I would like to know why you don't record
this information?
 
Response
 
The ICO does not hold information within the scope of your question of
‘how many emails from members of the public have [been] “deleted in
error”’. 
 
Emails to the ICO are occasionally quarantined when our system identifies
them as potential risks, and holds them in quarantine until they are
manually released if deemed safe. As a manual check occurs there is no
separate record of the email being quarantined.
 
If an email is sent to ICO but rejected by our external firewall we will
not have a record of this but the sender may receive an automated email
response stating when and why it was rejected. When this happens we're not
able to see why.  
 
If deleted (intentionally or in error), an email received by the ICO
either into a mailbox or quarantine can only be tracked for 90 days from
date of delivery. There is no other record of this information.

This concludes my response to your request. I hope the information
provided is helpful.

Review Procedure

I hope I have answered your question. However, if you are dissatisfied
with this response and wish to request a review of our decision or make a
complaint about how your request has been handled you can write to the
Information Access Team at the address below or e-mail
[1][ICO request email].
 
Your request for internal review should be submitted to us within 40
working days of receipt by you of this response.  Any such request
received after this time will only be considered at the discretion of the
Commissioner.
 
If having exhausted the review process you are not content that your
request or review has been dealt with correctly, you have a further right
of appeal to this office in our capacity as the statutory complaint
handler under the legislation. To make such an application, please write
to our Customer Contact Team at the address given or visit our website if
you wish to make a complaint under the Freedom of Information Act.
 
A copy of our [2]review procedure can be accessed from our website.

Yours sincerely
 
Shannon Keith
Senior Information Access Officer
Information Commissioner’s Office
 
T. 0330 313 1636
 

References

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michael bradley

Dear Miss Keith,

Thank you for your response.

Yours faithfully
MBradley