Information and documents relating to staff wellbeing in higher education

Vida Douglas made this Freedom of Information request to Cardiff Metropolitan University

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was successful.

Dear Cardiff Metropolitan University,

I am writing to request information under the Freedom of Information Act 2000. I would be interested in any information held by your organisation regarding my request on staff wellbeing in Higher Education (HE).

I would like to request the following information, covering the last 12 months:

1. The job title of the senior manager with lead responsibility for staff wellbeing in the University
2. The number of mental health specialist staff available within the university to support staff wellbeing
3. A copy of the University’s Policy (procedures)/other relevant document(s) to support the wellbeing of staff.
4. The type of services offered to support staff wellbeing in the University
5. The number of referrals to services offered where staff wellbeing was a primary reason for the referral
6. Staff take up (number) by each service offered to support staff wellbeing.

Please provide the above information in the form of electronic files.

If it is not possible to provide the information required due to the information exceeding the cost of compliance limits identified in section 12, please provide assistance under section 16, obligation of the Act, as to how I can refine my request.

Thank you for your time and I look forward to receiving the above information.

Yours faithfully,

Vida Douglas

Freedom of Information, Cardiff Metropolitan University

Dear Vida,

Thank you for your request for information (under the Freedom of Information Act 2000). Your request was received on the 09.11.2018 and has been given the following reference number: RI1238. Please use this reference number in all future correspondence. Thank you.

We endeavour to respond to your request promptly, however we are permitted, under the Act, to take up to 20 working days – the first day being the first working day after the request is received (this does not include Saturdays, Sundays, Bank Holidays or Public Holidays). If for any reason we are unable to meet this deadline we will keep you fully informed of the reason(s) why.

If you have any queries about this acknowledgement and/or your request, or if at any stage you are unhappy with the way in which your request is being dealt with, please do not hesitate to contact us by e-mail ([email address]), letter (Cardiff Metropolitan University, Llandaff Campus, Western Avenue, Cardiff, CF5 2YB) or telephone (02920 20 5635).

Thank you very much.

Yours sincerely,

Esther Steele
Executive Officer / Swyddog Gweithredol

Tel  / Ffôn: 029 2020 5635
Email / E-bost: [email address]

Mae Met Caerdydd yn croesawu gohebiaeth yn Gymraeg a Saesneg a byddwn yn sicrhau ein bod yn cyfathrebu â chi yn eich dewis iaith boed yn Gymraeg, yn Saesneg neu’n ddwyieithog dim ond i chi roi gwybod i ni pa un sydd well gennych. Ni fydd gohebu yn Gymraeg yn creu unrhyw oedi.

Cardiff Met welcomes correspondence in English and Welsh and we will ensure that we communicate with you in the language of your choice, whether that’s English, Welsh or bilingual as long as you let us know which you prefer. Corresponding in Welsh will not lead to any delay.

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Freedom of Information, Cardiff Metropolitan University

1 Attachment

Dear Vida,

 

Reference Number: RI1238

 

Thank you for your request for information (under the Freedom of
Information Act 2000).

 

We are pleased to confirm that we hold the information you have requested
and are therefore able to provide answers to your questions.

 

If you have asked for the response to your request to be presented in an
Excel Spreadsheet, PDF or Word Document please find it attached.
Otherwise, please find the answers to your questions below in red text:

 

1.The job title of the senior manager with lead responsibility for staff
wellbeing in the University – Pro Vice-Chancellor and Executive Dean of
the Cardiff School of Sport and Health Sciences.

 

2.The number of mental health specialist staff available within the
university to support staff wellbeing Cardiff Metropolitan University has
a dedicated confidential staff counselling service, provided by ‘Insight
CBT’. The Counselling Service is inclusive and open to staff of all
backgrounds, including LGBT + staff, disabled staff, pregnant staff,
parents and carers, as well as staff of all genders, ages, ethnicities,
nationalities, religion and beliefs, and marriage and civil partnership
status. Insight CBT consists of a small team of professional cognitive
behavioural therapists, whose aim will be to help individual members of
staff explore issues that may be outside the scope of the existing
Occupational Health Advisor and self-referral service. In doing so they
aim to help staff members examine their thoughts, feelings and behaviours
with a view of helping them work towards solutions to their problems and
realising their goals.

 

3.A copy of the University’s Policy (procedures)/other relevant
document(s) to support the wellbeing of staff. Please see attached.

 

4.The type of services offered to support staff wellbeing in the
University 5.The number of referrals to services offered where staff
wellbeing was a primary reason for the referral 6.Staff take up (number)
by each service offered to support staff wellbeing.

Cardiff Metropolitan University has a range of support and advice
available to employees. The main objective of the support and advice is
to;

• reduce ill health in University staff arising from, or made worse by
work.

• help staff who have been ill to return to work, whether caused by work
or not.

• use the work environment to help staff maintain or improve their health.

 

The following services are available to staff to support and provide
advice on health and well-being;

·         Occupational Health

·         Confidential Staff Counselling Service

·         Human Resources

·         Teacher Support Network

·         Resources Support Network

Teacher Support and Resource Support Network provides a free telephone
Support Line for all workers in Further and Higher Education in England,
Wales, Scotland and Northern Ireland. The Support Lines are available 24
hours a day, 7 days a week, 365 days a year.

 

If you are unhappy with the way in which your request has been dealt with
or with the outcome of the consideration given to your request, you may
ask for an Internal Review. If you are not content with the outcome of the
Internal Review you have the right to apply directly to the Information
Commissioner for a decision. Our procedure for carrying out Internal
Reviews can be found under the ‘Complaint’ section of [1]this document.

 

If you have any queries about this response or would like any further
information about your request, or the Freedom of Information Act in
general, please do not hesitate to contact us again by e-mail
([2][email address]), letter (Cardiff Metropolitan
University, Llandaff Campus, Western Avenue, Cardiff, CF5 2YB) or
telephone (02920 20 5635).

 

Thank you very much.

 

Yours sincerely,

 

Esther Steele

Executive Officer / Swyddog Gweithredol

 

Mae Met Caerdydd yn croesawu gohebiaeth yn Gymraeg a Saesneg a byddwn yn
sicrhau ein bod yn cyfathrebu â chi yn eich dewis iaith boed yn Gymraeg,
yn Saesneg neu’n ddwyieithog dim ond i chi roi gwybod i ni pa un sydd well
gennych. Ni fydd gohebu yn Gymraeg yn creu unrhyw oedi.

 

Cardiff Met welcomes correspondence in English and Welsh and we will
ensure that we communicate with you in the language of your choice,
whether that’s English, Welsh or bilingual as long as you let us know
which you prefer. Corresponding in Welsh will not lead to any delay.

 

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Dear Freedom of Information,

Thank you for the response provided. I have had the opportunity to review the response and would be grateful if you could clarify the responses to question 4, 5 and 6. The information provided to question 5 and 6 appear to be missing.

I look forward to hearing from you shortly.

Yours sincerely,

Vida Douglas

Freedom of Information, Cardiff Metropolitan University

Dear Vida,

 

Many thanks for your email and my sincere apologies that the final
response appears incomplete.

 

I can clarify the answers below:- (I agree that the answers to Questions
5&6 are missing which is an error on my part. I had all of the information
when I sent you the final response, however for some reason I did not
include the University’s answers to Questions 5&6).

 

4.The type of services offered to support staff wellbeing in the
University

Cardiff Metropolitan University has a range of support and advice
available to employees. The main objective of the support and advice is
to;

• reduce ill health in University staff arising from, or made worse by
work.

• help staff who have been ill to return to work, whether caused by work
or not.

• use the work environment to help staff maintain or improve their health.

 

The following services are available to staff to support and provide
advice on health and well-being;

·         Occupational Health

·         Confidential Staff Counselling Service

·         Human Resources

·         Teacher Support Network

·         Resources Support Network

Teacher Support and Resource Support Network provides a free telephone
Support Line for all workers in Further and Higher Education in England,
Wales, Scotland and Northern Ireland. The Support Lines are available 24
hours a day, 7 days a week, 365 days a year.

 

5.The number of referrals to services offered where staff wellbeing was a
primary reason for the referral.

During 2017, the University recorded 572 referrals to Occupational Health
– not all of these would have been primarily for well-being related issues
however the University dos not currently categorise this information.

 

6. Staff take up (number) by each service offered to support staff
wellbeing.

70 members of staff accessed the confidential staff counsellor service
during 2017/18.

 

Once again, my sincere apologies that this information was not sent to you
originally.

 

With best wishes,

 

Esther Steele

Executive Officer / Swyddog Gweithredol

 

Tel  / Ffôn: 029 2020 5635

Email / E-bost: [email address

 

Mae Met Caerdydd yn croesawu gohebiaeth yn Gymraeg a Saesneg a byddwn yn
sicrhau ein bod yn cyfathrebu â chi yn eich dewis iaith boed yn Gymraeg,
yn Saesneg neu’n ddwyieithog dim ond i chi roi gwybod i ni pa un sydd well
gennych. Ni fydd gohebu yn Gymraeg yn creu unrhyw oedi.

 

Cardiff Met welcomes correspondence in English and Welsh and we will
ensure that we communicate with you in the language of your choice,
whether that’s English, Welsh or bilingual as long as you let us know
which you prefer. Corresponding in Welsh will not lead to any delay.

 

Please visit the ICO website for further information.

Ewch i wefan Swyddfa’r Comisiynydd Gwybodaeth am ragor o wybodaeth.

 

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