Information about the organisation IT infrastructure

Lisa made this Freedom of Information request to Research Councils UK

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was successful.

Dear Research Councils UK,

1. What is your annual IT Infrastructure Budget for 2018, 2019 & 2020?
2. Please confirm if you are utilising desktop virtualisation technologies and if so how
many users do you provide services for?
3. Which Profile Management Solution and which version are you using currently, if any?
4. When was the installation date of the above Solution? (Month/year)
5. If you are using Internet Explorer as a business web browser, which version is this?
6. What operating system(s) do you use?
7. If not already done so, are you planning an upgrade to Windows 10, if so, when?
8. The total number of staff employed by the organization:
9. Please list and provide contact details for the IT senior management team including
CIO, IT Director and Infrastructure Architects if applicable:
10. Please approximate how many tickets/issued are raised daily around user profile issues:
11. Please approximate the time spent managing your IT systems, specifically user profiles, per week in the unit of man hours:
12. If you outsource your IT works, please provide who this is with:
13. Please also name all of the IT re-sellers that you work with and buy from:
14. Please list any and all pain points that the IT teams, and organisation as a whole, experience with regard to the user experience:

Yours faithfully,

Liza-Marie Nolan

info, Research Councils UK

Thank you for your email. We have forwarded your email to the RCUK
Communications Team ([1][email address]) for action. We hope to
respond to your inquiry as soon as possible.

 

Many thanks, RCUK Executive Directorate.

 

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References

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1. mailto:[email address]
2. file:///tmp/\"mailto:[email address]\"

Louise Humm (PSU, Information Services),

1 Attachment

Dear Liza-Marie,

 

Thank you for your Freedom of Information request of 28/02/2018,  our ref
PSU-452, requesting information our organisation's IT Infrastructure.

 

We are currently dealing with your request and will get back to you as
soon as possible or no later than 28/03/2018.

 

Regards

 

Louise Humm

 

[1]Description: Description: Description: Description: Description:
Description: Description: Description: cid:image001.png@01CEAA54.63EB68B0

Information Management Support

Professional Support Unit

 

 

Email: [2][email address]

 

Enabling our Research Council colleagues & customers to achieve their
strategic goals by providing harmonised & cost effective professional
support & services delivered with enthusiasm, integrity & pride.

 

 

 

________________________________________

From: Lisa

Sent: 28 February 2018 16:25:08 (UTC+00:00) Dublin, Edinburgh, Lisbon,
London

To: info

Subject: Freedom of Information request - Information about the
organisation IT infrastructure

 

Dear Research Councils UK,

 

1.      What is your annual IT Infrastructure Budget for 2018, 2019 &
2020?

2.      Please confirm if you are utilising desktop virtualisation
technologies and if so how

many users do you provide services for?

3.      Which Profile Management Solution and which version are you using
currently, if any?

4.      When was the installation date of the above Solution? (Month/year)

5.      If you are using Internet Explorer as a business web browser,
which version is this?

6.      What operating system(s) do you use?

7.      If not already done so, are you planning an upgrade to Windows 10,
if so, when?

8.      The total number of staff employed by the organization:

9.      Please list and provide contact details for the IT senior
management team including

CIO, IT Director and Infrastructure Architects if applicable:

10.     Please approximate how many tickets/issued are raised daily around
user profile issues:

11.     Please approximate the time spent managing your IT systems,
specifically user profiles, per week in the unit of man hours:

12.     If you outsource your IT works, please provide who this is with:

13.     Please also name all of the IT re-sellers that you work with and
buy from:

14.     Please list any and all pain points that the IT teams, and
organisation as a whole, experience with regard to the user experience:

 

Yours faithfully,

 

Liza-Marie Nolan

 

-------------------------------------------------------------------

 

Please use this email address for all replies to this request:

[FOI #467976 email]

 

Is [RCUK request email] the wrong address for Freedom of Information requests
to Research Councils UK? If so, please contact us using this form:

https://www.whatdotheyknow.com/change_re...

 

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:

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For more detailed guidance on safely disclosing information, read the
latest advice from the ICO:

https://www.whatdotheyknow.com/help/ico-...

 

Please note that in some cases publication of requests and responses will
be delayed.

 

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

 

 

-------------------------------------------------------------------

 

 

[3]Engineering and Physical Sciences Research Council (EPSRC) - Investing
in research for discovery and innovation.

_______________________________________________________________
This message has been scanned by the iCritical Email Security Service. For
more information please visit http://www.icritical.com
_______________________________________________________________

 

Visit our [4]blog for debate, shared thinking and new perspectives on
issues affecting the engineering and physical sciences community.

References

Visible links
2. mailto:[email address]
3. file:///tmp/www.epsrc.ac.uk
4. http://www.epsrc.ac.uk/blog

Louise Humm (PSU, Information Services),

1 Attachment

Dear Liza-Marie,

 

Thank you for your Freedom of Information request of 28/02/2018,  our ref
PSU-452, requesting information our organisation's IT Infrastructure.

 

We are currently dealing with your request and will get back to you as
soon as possible or no later than 28/03/2018.

 

Regards

 

Louise Humm

 

[1]Description: Description: Description: Description: Description:
Description: Description: Description: cid:image001.png@01CEAA54.63EB68B0

Information Management Support

Professional Support Unit

 

 

Email: [2][email address]

 

Enabling our Research Council colleagues & customers to achieve their
strategic goals by providing harmonised & cost effective professional
support & services delivered with enthusiasm, integrity & pride.

 

 

 

________________________________________

From: Lisa

Sent: 28 February 2018 16:25:08 (UTC+00:00) Dublin, Edinburgh, Lisbon,
London

To: info

Subject: Freedom of Information request - Information about the
organisation IT infrastructure

 

Dear Research Councils UK,

 

1.      What is your annual IT Infrastructure Budget for 2018, 2019 &
2020?

2.      Please confirm if you are utilising desktop virtualisation
technologies and if so how

many users do you provide services for?

3.      Which Profile Management Solution and which version are you using
currently, if any?

4.      When was the installation date of the above Solution? (Month/year)

5.      If you are using Internet Explorer as a business web browser,
which version is this?

6.      What operating system(s) do you use?

7.      If not already done so, are you planning an upgrade to Windows 10,
if so, when?

8.      The total number of staff employed by the organization:

9.      Please list and provide contact details for the IT senior
management team including

CIO, IT Director and Infrastructure Architects if applicable:

10.     Please approximate how many tickets/issued are raised daily around
user profile issues:

11.     Please approximate the time spent managing your IT systems,
specifically user profiles, per week in the unit of man hours:

12.     If you outsource your IT works, please provide who this is with:

13.     Please also name all of the IT re-sellers that you work with and
buy from:

14.     Please list any and all pain points that the IT teams, and
organisation as a whole, experience with regard to the user experience:

 

Yours faithfully,

 

Liza-Marie Nolan

 

-------------------------------------------------------------------

 

Please use this email address for all replies to this request:

[FOI #467976 email]

 

Is [RCUK request email] the wrong address for Freedom of Information requests
to Research Councils UK? If so, please contact us using this form:

https://www.whatdotheyknow.com/change_re...

 

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:

https://www.whatdotheyknow.com/help/offi...

 

For more detailed guidance on safely disclosing information, read the
latest advice from the ICO:

https://www.whatdotheyknow.com/help/ico-...

 

Please note that in some cases publication of requests and responses will
be delayed.

 

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

 

 

-------------------------------------------------------------------

 

 

[3]Engineering and Physical Sciences Research Council (EPSRC) - Investing
in research for discovery and innovation.

_______________________________________________________________
This message has been scanned by the iCritical Email Security Service. For
more information please visit http://www.icritical.com
_______________________________________________________________

 

Visit our [4]blog for debate, shared thinking and new perspectives on
issues affecting the engineering and physical sciences community.

References

Visible links
2. mailto:[email address]
3. file:///tmp/www.epsrc.ac.uk
4. http://www.epsrc.ac.uk/blog

Louise Humm (PSU, Information Services),

1 Attachment

Dear Liza,

 

Further to your recent Freedom of Information request I am writing to see
further clarification.

 

Please can you clarify if you are asking for calendar years 2018, 2019 and
2020

 

or

 

financial years 2017-2018, 2018-2019, 2019-2020 etc?

 

Please note your FOI request will be placed on hold until we receive
clarification from yourself.

 

Many thanks.

 

Regards

 

Louise

 

From: Louise Humm (PSU, Information Services) On Behalf Of EPSRC FoI
Sent: 01 March 2018 12:00
To: [FOI #467976 email]
Subject: RE: Freedom of Information request - Information about the
organisation IT infrastructure

 

Dear Liza-Marie,

 

Thank you for your Freedom of Information request of 28/02/2018,  our ref
PSU-452, requesting information our organisation's IT Infrastructure.

 

We are currently dealing with your request and will get back to you as
soon as possible or no later than 28/03/2018.

 

Regards

 

Louise Humm

 

[1]Description: Description: Description: Description: Description:
Description: Description: Description: cid:image001.png@01CEAA54.63EB68B0

Information Management Support

Professional Support Unit

 

 

Email: [2][email address]

 

Enabling our Research Council colleagues & customers to achieve their
strategic goals by providing harmonised & cost effective professional
support & services delivered with enthusiasm, integrity & pride.

 

 

 

________________________________________

From: Lisa

Sent: 28 February 2018 16:25:08 (UTC+00:00) Dublin, Edinburgh, Lisbon,
London

To: info

Subject: Freedom of Information request - Information about the
organisation IT infrastructure

 

Dear Research Councils UK,

 

1.      What is your annual IT Infrastructure Budget for 2018, 2019 &
2020?

2.      Please confirm if you are utilising desktop virtualisation
technologies and if so how

many users do you provide services for?

3.      Which Profile Management Solution and which version are you using
currently, if any?

4.      When was the installation date of the above Solution? (Month/year)

5.      If you are using Internet Explorer as a business web browser,
which version is this?

6.      What operating system(s) do you use?

7.      If not already done so, are you planning an upgrade to Windows 10,
if so, when?

8.      The total number of staff employed by the organization:

9.      Please list and provide contact details for the IT senior
management team including

CIO, IT Director and Infrastructure Architects if applicable:

10.     Please approximate how many tickets/issued are raised daily around
user profile issues:

11.     Please approximate the time spent managing your IT systems,
specifically user profiles, per week in the unit of man hours:

12.     If you outsource your IT works, please provide who this is with:

13.     Please also name all of the IT re-sellers that you work with and
buy from:

14.     Please list any and all pain points that the IT teams, and
organisation as a whole, experience with regard to the user experience:

 

Yours faithfully,

 

Liza-Marie Nolan

 

-------------------------------------------------------------------

 

Please use this email address for all replies to this request:

[FOI #467976 email]

 

Is [RCUK request email] the wrong address for Freedom of Information requests
to Research Councils UK? If so, please contact us using this form:

https://www.whatdotheyknow.com/change_re...

 

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:

https://www.whatdotheyknow.com/help/offi...

 

For more detailed guidance on safely disclosing information, read the
latest advice from the ICO:

https://www.whatdotheyknow.com/help/ico-...

 

Please note that in some cases publication of requests and responses will
be delayed.

 

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

 

 

-------------------------------------------------------------------

 

 

[3]Engineering and Physical Sciences Research Council (EPSRC) - Investing
in research for discovery and innovation.

_______________________________________________________________
This message has been scanned by the iCritical Email Security Service. For
more information please visit http://www.icritical.com
_______________________________________________________________

 

Visit our [4]blog for debate, shared thinking and new perspectives on
issues affecting the engineering and physical sciences community.

References

Visible links
2. mailto:[email address]
3. file:///tmp/www.epsrc.ac.uk
4. http://www.epsrc.ac.uk/blog

EPSRC FoI,

1 Attachment

Dear Liza,

 

I emailed you last week asking for further clarification on the Freedom of
Information request you submitted on the 28^th February 2018. 

 

As per my email below please can you clarify your request.

 

Many thanks.

 

Regards

 

Louise Humm

 

[1]Description: Description: Description: Description: Description:
Description: Description: Description: cid:image001.png@01CEAA54.63EB68B0

Information Management Support

Professional Support Unit

 

Email: [2][email address]

 

Enabling our Research Council colleagues & customers to achieve their
strategic goals by providing harmonised & cost effective professional
support & services delivered with enthusiasm, integrity & pride.

 

 

 

From: Louise Humm (PSU, Information Services)
Sent: 13 March 2018 10:33
To: [FOI #467976 email]
Subject: RE: Freedom of Information request - Information about the
organisation IT infrastructure PSU-452

 

Dear Liza,

 

Further to your recent Freedom of Information request I am writing to see
further clarification.

 

Please can you clarify if you are asking for calendar years 2018, 2019 and
2020

 

or

 

financial years 2017-2018, 2018-2019, 2019-2020 etc?

 

Please note your FOI request will be placed on hold until we receive
clarification from yourself.

 

Many thanks.

 

Regards

 

Louise

 

From: Louise Humm (PSU, Information Services) On Behalf Of EPSRC FoI
Sent: 01 March 2018 12:00
To: [FOI #467976 email]
Subject: RE: Freedom of Information request - Information about the
organisation IT infrastructure

 

Dear Liza-Marie,

 

Thank you for your Freedom of Information request of 28/02/2018,  our ref
PSU-452, requesting information our organisation's IT Infrastructure.

 

We are currently dealing with your request and will get back to you as
soon as possible or no later than 28/03/2018.

 

Regards

 

Louise Humm

 

[3]Description: Description: Description: Description: Description:
Description: Description: Description: cid:image001.png@01CEAA54.63EB68B0

Information Management Support

Professional Support Unit

 

 

Email: [4][email address]

 

Enabling our Research Council colleagues & customers to achieve their
strategic goals by providing harmonised & cost effective professional
support & services delivered with enthusiasm, integrity & pride.

 

 

 

________________________________________

From: Lisa

Sent: 28 February 2018 16:25:08 (UTC+00:00) Dublin, Edinburgh, Lisbon,
London

To: info

Subject: Freedom of Information request - Information about the
organisation IT infrastructure

 

Dear Research Councils UK,

 

1.      What is your annual IT Infrastructure Budget for 2018, 2019 &
2020?

2.      Please confirm if you are utilising desktop virtualisation
technologies and if so how

many users do you provide services for?

3.      Which Profile Management Solution and which version are you using
currently, if any?

4.      When was the installation date of the above Solution? (Month/year)

5.      If you are using Internet Explorer as a business web browser,
which version is this?

6.      What operating system(s) do you use?

7.      If not already done so, are you planning an upgrade to Windows 10,
if so, when?

8.      The total number of staff employed by the organization:

9.      Please list and provide contact details for the IT senior
management team including

CIO, IT Director and Infrastructure Architects if applicable:

10.     Please approximate how many tickets/issued are raised daily around
user profile issues:

11.     Please approximate the time spent managing your IT systems,
specifically user profiles, per week in the unit of man hours:

12.     If you outsource your IT works, please provide who this is with:

13.     Please also name all of the IT re-sellers that you work with and
buy from:

14.     Please list any and all pain points that the IT teams, and
organisation as a whole, experience with regard to the user experience:

 

Yours faithfully,

 

Liza-Marie Nolan

 

-------------------------------------------------------------------

 

Please use this email address for all replies to this request:

[FOI #467976 email]

 

Is [RCUK request email] the wrong address for Freedom of Information requests
to Research Councils UK? If so, please contact us using this form:

https://www.whatdotheyknow.com/change_re...

 

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:

https://www.whatdotheyknow.com/help/offi...

 

For more detailed guidance on safely disclosing information, read the
latest advice from the ICO:

https://www.whatdotheyknow.com/help/ico-...

 

Please note that in some cases publication of requests and responses will
be delayed.

 

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

 

 

-------------------------------------------------------------------

 

 

[5]Engineering and Physical Sciences Research Council (EPSRC) - Investing
in research for discovery and innovation.

_______________________________________________________________
This message has been scanned by the iCritical Email Security Service. For
more information please visit http://www.icritical.com
_______________________________________________________________

 

Visit our [6]blog for debate, shared thinking and new perspectives on
issues affecting the engineering and physical sciences community.

References

Visible links
2. mailto:[email address]
4. mailto:[email address]
5. file:///tmp/www.epsrc.ac.uk
6. http://www.epsrc.ac.uk/blog

EPSRC FoI,

1 Attachment

Dear Liza,

 

We have contacted you several times asking for clarification of your
Freedom of Information request.

 

If we don’t receive clarification from yourself by cop Friday 30^th March
we will close your Freedom of Information request.

 

If after this date you still require the information you will need to
submit a new FOI request.

 

Regards

 

[1]Description: Description: Description: Description: Description:
Description: Description: Description: cid:image001.png@01CEAA54.63EB68B0

Information Management Support

Professional Support Unit

 

Email: [2][email address]

 

Enabling our Research Council colleagues & customers to achieve their
strategic goals by providing harmonised & cost effective professional
support & services delivered with enthusiasm, integrity & pride.

 

 

From: EPSRC FoI
Sent: 21 March 2018 09:00
To: [FOI #467976 email]
Subject: FW: Freedom of Information request - Information about the
organisation IT infrastructure PSU-452

 

Dear Liza,

 

I emailed you last week asking for further clarification on the Freedom of
Information request you submitted on the 28^th February 2018. 

 

As per my email below please can you clarify your request.

 

Many thanks.

 

Regards

 

Louise Humm

 

[3]Description: Description: Description: Description: Description:
Description: Description: Description: cid:image001.png@01CEAA54.63EB68B0

Information Management Support

Professional Support Unit

 

Email: [4][email address]

 

Enabling our Research Council colleagues & customers to achieve their
strategic goals by providing harmonised & cost effective professional
support & services delivered with enthusiasm, integrity & pride.

 

 

 

From: Louise Humm (PSU, Information Services)
Sent: 13 March 2018 10:33
To: [FOI #467976 email]
Subject: RE: Freedom of Information request - Information about the
organisation IT infrastructure PSU-452

 

Dear Liza,

 

Further to your recent Freedom of Information request I am writing to see
further clarification.

 

Please can you clarify if you are asking for calendar years 2018, 2019 and
2020

 

or

 

financial years 2017-2018, 2018-2019, 2019-2020 etc?

 

Please note your FOI request will be placed on hold until we receive
clarification from yourself.

 

Many thanks.

 

Regards

 

Louise

 

From: Louise Humm (PSU, Information Services) On Behalf Of EPSRC FoI
Sent: 01 March 2018 12:00
To: [FOI #467976 email]
Subject: RE: Freedom of Information request - Information about the
organisation IT infrastructure

 

Dear Liza-Marie,

 

Thank you for your Freedom of Information request of 28/02/2018,  our ref
PSU-452, requesting information our organisation's IT Infrastructure.

 

We are currently dealing with your request and will get back to you as
soon as possible or no later than 28/03/2018.

 

Regards

 

Louise Humm

 

[5]Description: Description: Description: Description: Description:
Description: Description: Description: cid:image001.png@01CEAA54.63EB68B0

Information Management Support

Professional Support Unit

 

 

Email: [6][email address]

 

Enabling our Research Council colleagues & customers to achieve their
strategic goals by providing harmonised & cost effective professional
support & services delivered with enthusiasm, integrity & pride.

 

 

 

________________________________________

From: Lisa

Sent: 28 February 2018 16:25:08 (UTC+00:00) Dublin, Edinburgh, Lisbon,
London

To: info

Subject: Freedom of Information request - Information about the
organisation IT infrastructure

 

Dear Research Councils UK,

 

1.      What is your annual IT Infrastructure Budget for 2018, 2019 &
2020?

2.      Please confirm if you are utilising desktop virtualisation
technologies and if so how

many users do you provide services for?

3.      Which Profile Management Solution and which version are you using
currently, if any?

4.      When was the installation date of the above Solution? (Month/year)

5.      If you are using Internet Explorer as a business web browser,
which version is this?

6.      What operating system(s) do you use?

7.      If not already done so, are you planning an upgrade to Windows 10,
if so, when?

8.      The total number of staff employed by the organization:

9.      Please list and provide contact details for the IT senior
management team including

CIO, IT Director and Infrastructure Architects if applicable:

10.     Please approximate how many tickets/issued are raised daily around
user profile issues:

11.     Please approximate the time spent managing your IT systems,
specifically user profiles, per week in the unit of man hours:

12.     If you outsource your IT works, please provide who this is with:

13.     Please also name all of the IT re-sellers that you work with and
buy from:

14.     Please list any and all pain points that the IT teams, and
organisation as a whole, experience with regard to the user experience:

 

Yours faithfully,

 

Liza-Marie Nolan

 

-------------------------------------------------------------------

 

Please use this email address for all replies to this request:

[FOI #467976 email]

 

Is [RCUK request email] the wrong address for Freedom of Information requests
to Research Councils UK? If so, please contact us using this form:

https://www.whatdotheyknow.com/change_re...

 

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:

https://www.whatdotheyknow.com/help/offi...

 

For more detailed guidance on safely disclosing information, read the
latest advice from the ICO:

https://www.whatdotheyknow.com/help/ico-...

 

Please note that in some cases publication of requests and responses will
be delayed.

 

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

 

 

-------------------------------------------------------------------

 

 

[7]Engineering and Physical Sciences Research Council (EPSRC) - Investing
in research for discovery and innovation.

_______________________________________________________________
This message has been scanned by the iCritical Email Security Service. For
more information please visit http://www.icritical.com
_______________________________________________________________

 

Visit our [8]blog for debate, shared thinking and new perspectives on
issues affecting the engineering and physical sciences community.

References

Visible links
2. mailto:[email address]
4. mailto:[email address]
6. mailto:[email address]
7. file:///tmp/www.epsrc.ac.uk
8. http://www.epsrc.ac.uk/blog

Dear EPSRC FoI,

Apologies, I'm looking for information of Financial Years, not calendar years.

Thank you,

Yours sincerely,

Lisa

EPSRC FoI,

Hi Lisa,

Thanks for your clarification.

As your FOI request was put on hold until clarification was received a new 20 day response time will start from today. Therefore the new response time for replying to this FOI is 26th April 2018.

Regards

Louise Humm

Information Management Support
Professional Support Unit

Tel: 01793 444454
Email: [email address]

Enabling our Research Council colleagues & customers to achieve their strategic goals by providing harmonised & cost effective professional support & services delivered with enthusiasm, integrity & pride.

show quoted sections

EPSRC FoI,

2 Attachments

 

Dear Liza-Marie,

 

Thank you for your Freedom of Information request of 28/02/2018,  our ref
PSU-452.

 

Please find attached response of EPSRC which now forms part of UKRI since
April 1^st 2018.

 

Kind Regards

 

Mike Rowan

 

[1]Description: Description: Description: Description: Description:
Description: Description: Description: cid:image001.png@01CEAA54.63EB68B0

Corporate Information Manager

Professional Support Unit

 

Tel: 01793 416078

Email:[2][email address]

 

Enabling our Research Council colleagues & customers to achieve their
strategic goals by providing harmonised & cost effective professional
support & services delivered with enthusiasm, integrity & pride.

 

 

 

From: Louise Humm (PSU, Information Services) On Behalf Of EPSRC FoI
Sent: 01 March 2018 12:00
To: [FOI #467976 email]
Subject: RE: Freedom of Information request - Information about the
organisation IT infrastructure

 

Dear Liza-Marie,

 

Thank you for your Freedom of Information request of 28/02/2018,  our ref
PSU-452, requesting information our organisation's IT Infrastructure.

 

We are currently dealing with your request and will get back to you as
soon as possible or no later than 28/03/2018.

 

Regards

 

Louise Humm

 

[3]Description: Description: Description: Description: Description:
Description: Description: Description: cid:image001.png@01CEAA54.63EB68B0

Information Management Support

Professional Support Unit

 

 

Email: [4][email address]

 

Enabling our Research Council colleagues & customers to achieve their
strategic goals by providing harmonised & cost effective professional
support & services delivered with enthusiasm, integrity & pride.

 

 

 

________________________________________

From: Lisa

Sent: 28 February 2018 16:25:08 (UTC+00:00) Dublin, Edinburgh, Lisbon,
London

To: info

Subject: Freedom of Information request - Information about the
organisation IT infrastructure

 

Dear Research Councils UK,

 

1.      What is your annual IT Infrastructure Budget for 2018, 2019 &
2020?

2.      Please confirm if you are utilising desktop virtualisation
technologies and if so how

many users do you provide services for?

3.      Which Profile Management Solution and which version are you using
currently, if any?

4.      When was the installation date of the above Solution? (Month/year)

5.      If you are using Internet Explorer as a business web browser,
which version is this?

6.      What operating system(s) do you use?

7.      If not already done so, are you planning an upgrade to Windows 10,
if so, when?

8.      The total number of staff employed by the organization:

9.      Please list and provide contact details for the IT senior
management team including

CIO, IT Director and Infrastructure Architects if applicable:

10.     Please approximate how many tickets/issued are raised daily around
user profile issues:

11.     Please approximate the time spent managing your IT systems,
specifically user profiles, per week in the unit of man hours:

12.     If you outsource your IT works, please provide who this is with:

13.     Please also name all of the IT re-sellers that you work with and
buy from:

14.     Please list any and all pain points that the IT teams, and
organisation as a whole, experience with regard to the user experience:

 

Yours faithfully,

 

Liza-Marie Nolan

 

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