Information about the organisation IT infrastructure

Lisa made this Freedom of Information request to Antrim and Newtownabbey District Council

This request has been closed to new correspondence. Contact us if you think it should be reopened.

The request was successful.

Dear Antrim and Newtownabbey District Council,

1. What is your annual IT Infrastructure Budget for 2018, 2019 & 2020?
2. Please confirm if you are utilising desktop virtualisation technologies and if so how
many users do you provide services for?
3. Which Profile Management Solution and which version are you using currently, if any?
4. When was the installation date of the above Solution? (Month/year)
5. If you are using Internet Explorer as a business web browser, which version is this?
6. What operating system(s) do you use?
7. If not already done so, are you planning an upgrade to Windows 10, if so, when?
8. The total number of staff employed by the organization:
9. Please list and provide contact details for the IT senior management team including
CIO, IT Director and Infrastructure Architects if applicable:
10. Please approximate how many tickets/issued are raised daily around user profile issues:
11. Please approximate the time spent managing your IT systems, specifically user profiles, per week in the unit of man hours:
12. If you outsource your IT works, please provide who this is with:
13. Please also name all of the IT re-sellers that you work with and buy from:
14. Please list any and all pain points that the IT teams, and organisation as a whole, experience with regard to the user experience:

Yours faithfully,

Liza-Marie Nolan

FOI Requests, Antrim and Newtownabbey District Council

2 Attachments

Acknowledgement of request

 

Dear Ms Nolan

                     

Ref: 2018/02/029

 

Thank you for your email requesting information. Your request will be
treated in accordance with the Freedom of Information Act and you will
receive a response on or before 29/03/18.

 

In the meantime, if you have any further queries, please do not hesitate
to contact me.

 

Kind Regards

 

Greer Ferguson

Information Governance Assistant

 

 

Information |  | Ext: 
 

 

 

FOI Requests
[1]Antrim Civic Centre, 50 Stiles way, [4]Antrim and Newtownabbey Borough
Antrim.  BT41 2UB Council
T:  [2]028 9446 3113
E:  [3][email address]
[5]FacebookTwitter
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for security/audit purposes. This email message and any attachments has
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show quoted sections

FOI Requests, Antrim and Newtownabbey District Council

3 Attachments

Dear Ms Nolan

 

Council Response – 2018/02/2019

 

Thank you for your Freedom of Information request. Please find responses
to your questions in the attached table.

 

We trust that this resolves your request.  However, if you are
dissatisfied with the way in which we have handled your request for
information you may request an internal review by contacting:

 

Liz Johnston

Head of Governance

Antrim and Newtownabbey Borough Council

Antrim Civic Centre

50 Stiles Way

BT41 2UB 

 

Email: [1][email address]

 

If after the internal review is completed you remain dissatisfied you may
appeal to the Information Commissioner by contacting:

 

Information Commissioner’s Office

3rd Floor

14 Cromac Place

Belfast

BT7 2JB

 

If I can be of further assistance, please do not hesitate to contact me.

 

Kind regards

 

Helen Leung

Information Governance Assistant

 

 

FOI Requests
[2]Antrim Civic Centre, 50 Stiles way, [5]Antrim and Newtownabbey Borough
Antrim.  BT41 2UB Council
T:  [3]028 9446 3113
E:  [4][email address]
[6]FacebookTwitter
This email and any files transmitted with it are confidential and intended
solely for the use of the individual or entity to whom they are addressed.
If you have received this email in error please notify the sender
immediately by email and delete this email from your system. Any opinions
expressed in the email message you have received are those of the
individual and not necessarily of Antrim and Newtownabbey Borough Council.
The Council reserves the right to monitor all inbound and outbound email
for security/audit purposes. This email message and any attachments has
been scanned for the presence of computer viruses. However, Antrim and
Newtownabbey Borough Council does not guarantee these messages are virus
free and accepts no liability for any damage sustained as a result of
computer viruses. It is the recipient's responsibility to ensure that
their system is virus-free. Unless expressly stated in the body of the
text of the email, this email is not intended to form a binding contract.

 

References

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