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Information about the organisations information technology team and infrastructure equipment

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Julie Hatchard

Dear Sandwell Metropolitan Borough Council,

Under the Freedom of Information Act 2000 I seek the following information about the
organisations information technology team and infrastructure equipment:

1. What is your annual IT Infrastructure Budget for 2016, 2017 & 2018?
2. What storage vendor(s) and model do you currently use?
3. When was the installation date of above storage vendor(s)? (Month/year)
4. When is your planned (or estimated) storage refresh date? (Month/year)
5. What is your estimated budget for the refresh?
6. What is the capacity of the storage data in TB?
7. The total number of IT staff employed by the organization:
8. Please list and provide contact details for the IT senior management team including
CIO, IT Director and Infrastructure Architects if applicable:
9. Please confirm if you are utilising desktop virtualisation technologies and if so how
many users do you provide services for?
10. What backup software do you use?
11. How much data do you backup in TB?
12. Number of servers?
13. What operating system(s) do you use?
14. Number of virtualised servers?
15. What percentage of your environment is virtualised?
16. If you outsource your IT works, please provide who it is with and when the contract started and ends.
17. Please also name all of the IT re-sellers that you work with and buy from, as well as the frameworks that you use for the release of any tenders etc.
18. Please also approximate the time spent managing your IT systems, specifically storage, per week in the unit of man hours. Also approximate the amount of time taken carving out LUNs and/or Volumes.
19. Please list any and all pain points that the IT teams, and organisation as a whole, experience with regard to the storage and usage of the virtualised workloads.
20. How is your storage connected, i.e. via Fibre Channel, Ethernet (NFS or ISCSi). If your storage is currently connected via Fibre Channel, do you have access to 10 GB Ethernet, or 1 GB ethernet, and if so, please declare which

Yours faithfully,

Julie Hatchard

Sandwell MBC, Sandwell Metropolitan Borough Council

Ms Julie Hatchard
 
 
Your request for information has been passed to an investigating officer.
 
Your reference is FS-Case-51642126
 
 
Thank you
 
Sandwell MBC

Sandwell MBC, Sandwell Metropolitan Borough Council

2 Attachments

Dear Ms Julie Hatchard,
 
Information Request - FS-Case-51642126
 
Thank you for your Freedom of Information request. In response to your
request I can confirm the following:
 
 
1. What is your annual IT Infrastructure Budget for 2016, 2017 & 2018?
• 2016 – 2017 £8,428,900. • 2017 – 2018 £7,854,600. • 2018 – 2019 Not yet
known 2. What storage vendor(s) and model do you currently use? • NetApp
SAN. FAS2520, FAS2552, FAS3220, FAS3250 • HP SAN P4500 • ORACLE Storage
Array (Not SAN). M2540 & M2501 3. When was the installation date of above
storage vendor(s)? (Month/year) 4. NetApp 2014 & 2016 5. HP SAN
2012 6. ORACLE Storage Array (Not SAN) 2013 4. When is your planned
(or estimated) storage refresh date? (Month/year) • 2019 – 2020 dependant
of Support dates 5. What is your estimated budget for the refresh? • Not
yet known 6. What is the capacity of the storage data in TB? • 120TB split
across two main corporate NetApp FILERS (60TB per FILER) • 120TB on the
backup FILER 7. The total number of IT staff employed by the organization:
• 76 excluding Printing 8. Please list and provide contact details for the
IT senior management team including Mr. A.
Nicholls [email address] Mr. B.
Wilcox [email address] Mr. I.
Hubball [email address] Mr. D.
Carter [email address] 9. Please confirm if you are
utilising desktop virtualisation technologies and if so how many users do
you provide services for? • Yes • 2300 10. What backup software do you
use? • NetApp SNAPVAULT and SNAPMIRRORING technology and NetBackup 11. How
much data do you backup in TB? • Approx. 112TB per week 12. Number of
servers? • Approx. 200 Physical 13. What operating system(s) do you use?
• Microsoft Windows Server • Solaris SPARC • LINUX 14. Number of
virtualised servers? • Approx. 400 15. What percentage of your environment
is virtualised? • 70% 16. If you outsource your IT works, please provide
who it is with and when the contract started and ends. • N/A 17. Please
also name all the IT re-sellers that you work with and buy from, as well
as the frameworks that you use for the release of any tenders etc.
• RM1692 IT Hardware and Solutions • RM1054 Technology Products • RM1032
Enterprise Application. 18. Please also approximate the time spent
managing your IT systems, specifically storage, per week in the unit of
man hours. Also, approximate the amount of time taken carving out LUNs
and/or Volumes. • 7 – 10 hours per week on managing IT Systems • 30
minutes approx. for LUN/Volumes 19. Please list any and all pain points
that the IT teams, and organisation as a whole, experience with regard to
the storage and usage of the virtualised workloads. • Nil 20. How is your
storage connected, i.e. via Fibre Channel, Ethernet (NFS or ISCSi). If
your storage is currently connected via Fibre Channel, do you have access
to 10 GB Ethernet, or 1 GB ethernet, and if so, please declare which.
• Fibre Channel • NFS • ISCI • All over 10g
 
 
If you are dissatisfied with the handling of your request, you have the
right to ask for an internal review. Internal review requests should be
submitted within two months of the date of receipt of the response to your
request, and should be addressed to:
 
Information Management Unit
Sandwell Council House
Freeth Street
Oldbury
West Midlands
B69 3DE
 
Email – [Sandwell Council request email]
 
If you are not content with the outcome of an internal review, you have
the right to apply directly to the Information Commissioner for a
decision. The Information Commissioner can be contacted at:
 
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
 
Please remember to quote the reference number above in any future
communications.
 
Yours sincerely
 
Sandwell MBC

Anita Foxroberts, Sandwell Metropolitan Borough Council

2 Attachments

My ref                  IL0 - UNCLASSIFIED

Your Ref:             FS51642126

Please ask for:   Miss. A. Fox-Roberts

Telephone No:  0121 569-2200

Email:                    [email address]

Date:                     9th May, 2017

 

 

Dear Julie Hatchard,

 

Freedom of Information Request – FS51642126

 

Thank you for your Freedom of Information request dated 28th April, 2017
which asked for:

 

1.            What is your annual IT Infrastructure Budget for 2016, 2017
& 2018?

•             2016 – 2017       £8,428,900.

•             2017 – 2018        £7,854,600.

•             2018 – 2019        Not yet known

 

2.            What storage vendor(s) and model do you currently use?

•             NetApp SAN.  FAS2520, FAS2552, FAS3220, FAS3250

•             HP SAN P4500

•             ORACLE Storage Array (Not SAN).  M2540 & M2501

 

3.            When was the installation date of above storage vendor(s)?
(Month/year)

o        NetApp                                                               
2014 & 2016
o        HP SAN
                                                                2012
o       ORACLE Storage Array (Not SAN)                2013

 

4. When is your planned (or estimated) storage refresh date? (Month/year)

•             2019 – 2020 dependant of Support dates

 

5. What is your estimated budget for the refresh?

•             Not yet known

 

6. What is the capacity of the storage data in TB?

•             120TB split across two main corporate NetApp FILERS (60TB
per FILER)

•             120TB on the backup FILER

 

7. The total number of IT staff employed by the organization:

•             76 excluding Printing

 

8. Please list and provide contact details for the IT senior management
team including

Mr. A. Nicholls                   [email address]

Mr. B. Wilcox                     [email address]

Mr. I. Hubball                     [email address]

Mr. D. Carter                      [email address]

 

9. Please confirm if you are utilising desktop virtualisation technologies
and if so how many users do you provide services for?

•             Yes

•             2300

 

10. What backup software do you use?

•             NetApp SNAPVAULT and SNAPMIRRORING technology and NetBackup

 

11. How much data do you backup in TB?

•             Approx. 112TB per week

 

12. Number of servers?

•             Approx. 200 Physical

 

13. What operating system(s) do you use?

•             Microsoft Windows Server

•             Solaris SPARC

•             LINUX

 

14. Number of virtualised servers?

•             Approx. 400

 

15. What percentage of your environment is virtualised?

•             70%

 

16. If you outsource your IT works, please provide who it is with and when
the contract started and ends.

•             N/A

 

 

17. Please also name all the IT re-sellers that you work with and buy
from, as well as the frameworks that you use for the release of any
tenders etc.

 

•             RM1692                IT Hardware and Solutions

•             RM1054                Technology Products

•             RM1032                Enterprise Application.

 

 

18. Please also approximate the time spent managing your IT systems,
specifically storage, per week in the unit of man hours. Also, approximate
the amount of time taken carving out LUNs and/or Volumes.

•             7 – 10 hours per week on managing IT Systems

•             30 minutes approx. for LUN/Volumes

 

19. Please list any and all pain points that the IT teams, and
organisation as a whole, experience with regard to the storage and usage
of the virtualised workloads.

•             Nil

 

20. How is your storage connected, i.e. via Fibre Channel, Ethernet (NFS
or ISCSi). If your storage is currently connected via Fibre Channel, do
you have access to 10 GB Ethernet, or 1 GB ethernet, and if so, please
declare which.

•             Fibre Channel

•             NFS

•             ISCI

•             All over 10g

 

If you are dissatisfied with the handling of your request, you have the
right to ask for an internal review. Internal review requests should be
submitted within two months of the date of receipt of the response to your
request, and should be addressed to:

 

Information Management Unit

Sandwell Council House

Freeth Street

Oldbury

West Midlands

B69 3DE

 

Email – [email address]

 

Please note that any additional questions to your original request will
not be answered at internal review stage and should be presented in a
separate, new Freedom of Information request.

If you are not content with the outcome of an internal review, you have
the right to apply directly to the Information Commissioner for a
decision. The Information Commissioner can be contacted at:

 

Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow

Cheshire SK9 5AF

 

Please remember to quote the reference number above in any future
communications.

 

Yours Faithfully,

 

 

 

Anita Fox-Roberts

Service Management Analysis

Sandwell Metropolitan Borough Council

We don't know whether the most recent response to this request contains information or not – if you are Julie Hatchard please sign in and let everyone know.