Information about the organisations information technology team and infrastructure equipment

The request was successful.

Dear Kingston University,

Under the Freedom of Information Act 2000 I seek the following information about the
organisations information technology team and infrastructure equipment:

1. What is your annual IT Infrastructure Budget for 2016, 2017 & 2018?
2. What storage vendor(s) and model do you currently use?
3. When was the installation date of above storage vendor(s)? (Month/year)
4. When is your planned (or estimated) storage refresh date? (Month/year)
5. What is your estimated budget for the refresh?
6. What is the capacity of the storage data in TB?
7. The total number of IT staff employed by the organization:
8. Please list and provide contact details for the IT senior management team including
CIO, IT Director and Infrastructure Architects if applicable:
9. Please confirm if you are utilising desktop virtualisation technologies and if so how
many users do you provide services for?
10. What backup software do you use?
11. How much data do you backup in TB?
12. Number of servers?
13. What operating system(s) do you use?
14. Number of virtualised servers?
15. What percentage of your environment is virtualised?
16. If you outsource your IT works, please provide who it is with and when the contract started and ends.
17. Please also name all of the IT re-sellers that you work with and buy from, as well as the frameworks that you use for the release of any tenders etc.
18. Please also approximate the time spent managing your IT systems, specifically storage, per week in the unit of man hours. Also approximate the amount of time taken carving out LUNs and/or Volumes.
19. Please list any and all pain points that the IT teams, and organisation as a whole, experience with regard to the storage and usage of the virtualised workloads.
20. How is your storage connected, i.e. via Fibre Channel, Ethernet (NFS or ISCSi). If your storage is currently connected via Fibre Channel, do you have access to 10 GB Ethernet, or 1 GB ethernet, and if so, please declare which.

Yours faithfully,

Julie Cornish

Murr, Cathy, Kingston University

Dear Julie

Thank you for your recent request for information relating to Kingston University. Your request was received on 13/03/2017 and is now being dealt with under the terms of the Freedom of Information Act 2000.

Please note that in some circumstances a fee may be payable prior to information being supplied. If a charge is applicable in this case I will contact you to request payment before proceeding further. Details of the University’s charging policy can be found in section 3 of its Freedom of Information Policy, available at the link below:

http://www.kingston.ac.uk/aboutkingstonu...

I will be in touch again in due course and in any event not later than 10/04/2017 this being twenty working days following receipt of your request. In the meantime, please feel free to contact me if I can be of any further assistance.

Kind regards

Cathy

…………………………………………….
Cathy Murr

Resources and Compliance Team
Library and Learning Services
Kingston University

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Murr, Cathy, Kingston University

Dear Julie

Unfortunately, we have been unable to gather all the data for this request within the 20 days, due to unavailability of key staff. Please could we request an extension until Thursday 20 April?

I apologise for any inconvenience this may cause.

Kind regards

Cathy
…………………………………………….
Cathy Murr

Resources and Compliance Team
Library and Learning Services
Kingston University

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Porteous, Lyn D, Kingston University

Dear Julie,

 

Further to your recent request for information, the University’s response
follows.

 

1. What is your annual IT Infrastructure Budget for 2016, 2017 & 2018?
£3.4M, £3.65M, Not yet known

2. What storage vendor(s) and model do you currently use? IBM v7000

3. When was the installation date of above storage vendor(s)? (Month/year)
2013/14 and 2017

4. When is your planned (or estimated) storage refresh date? (Month/year)
2019/20

5. What is your estimated budget for the refresh? Not yet known

6. What is the capacity of the storage data in TB? 1600TB

7. The total number of IT staff employed by the organization: 98 FTE
permanent staff, 24 FTE fixed term staff and 4.5 FTE admin staff

8. Please list and provide contact details for the IT senior management
team including CIO, IT Director and Infrastructure Architects if
applicable: [1][email address]

9. Please confirm if you are utilising desktop virtualisation technologies
and if so how many users do you provide services for? Yes. 1000 users.

10. What backup software do you use? TSM

11. How much data do you backup in TB? Approx 6TB daily

12. Number of servers? c800

13. What operating system(s) do you use? Win 2008 & 2010 Linux

14. Number of virtualised servers? c700

15. What percentage of your environment is virtualised? c700

16. If you outsource your IT works, please provide who it is with and when
the contract started and ends. Tectrade managed services. 1^st April 2015
to 31^st March 2019

17. Please also name all of the IT re-sellers that you work with and buy
from, as well as the frameworks that you use for the release of any
tenders etc. List below of resellers.

 

+----------------------+
| ACADEMIA |
|----------------------|
| Altered Images |
|----------------------|
| Antycip |
|----------------------|
| Bottomline |
|----------------------|
| Brother |
|----------------------|
| BTiNet |
|----------------------|
| CoAcs |
|----------------------|
| Dell |
|----------------------|
| EAC |
|----------------------|
| Eduserv |
|----------------------|
| Embrisge Consulting |
|----------------------|
| Freedom |
|----------------------|
| GV Multi-Media |
|----------------------|
|Info Technology Supply|
| Ltd. |
|----------------------|
| Jigsaw |
|----------------------|
| JISC |
|----------------------|
| Kiphu |
|----------------------|
| Laserlife |
|----------------------|
| Lexis Nexis |
|----------------------|
| MFL Systems |
|----------------------|
| Pervasive |
|----------------------|
| Planit |
|----------------------|
| PRESIDION LTD |
|----------------------|
| Proquest |
|----------------------|
| Sight & Sound |
| Technology |
|----------------------|
| Softcat |
|----------------------|
| Specialist Power |
| Systems |
|----------------------|
| Speedwell |
|----------------------|
| St Four |
|----------------------|
| Streaming Ltd |
|----------------------|
| Tectrade |
|----------------------|
| Toshiba |
|----------------------|
| Tribal |
|----------------------|
| Unity |
|----------------------|
| vCentral |
|----------------------|
| Vodafone |
+----------------------+

 

The following frameworks have been used where required:

 

Higher Education Purchasing Consortium

London Universities Purchasing Consortium

Crown Commercial Service

Crescent Purchasing Consortium

Chest

Janet

 

 

18. Please also approximate the time spent managing your IT systems,
specifically storage, per week in the unit of man hours. Also approximate
the amount of time taken carving out LUNs and/or Volumes. This is a
managed service n/a

19. Please list any and all pain points that the IT teams, and
organisation as a whole, experience with regard to the storage and usage
of the virtualised workloads. Subjective data not held

20. How is your storage connected, i.e. via Fibre Channel, Ethernet (NFS
or ISCSi). If your storage is currently connected via Fibre Channel, do
you have access to 10 GB Ethernet, or 1 GB ethernet, and if so, please
declare which. Fibre channel on 10Gb

 

This completes the University’s response to your information request. If
you are unhappy with the service you have received in relation to your
request and wish to make a complaint or request an internal review of our
decision please contact:

Director of the Vice-Chancellor’s Advisory and Support Department, email :
[2][email address] or by post: Kingston University,
River House, 53-57 High Street, Kingston upon Thames, KT1 1LQ.

 

In the event that you are not content with the outcome of your complaint
you may then apply directly to the Information Commissioner for a
decision. Generally, the Information Commissioner cannot make a decision
unless you have exhausted the complaints procedure provided by Kingston
University. The Information Commissioner can be contacted at: The
Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow,
Cheshire, SK9 5AF.

 

I hope that you now have the information you require.

 

Kind regards,

 

Lyn

 

-----------------------------------------

Lyn Porteous

Resources and Compliance Team

Library and Learning Services

Kingston University

 

 

 

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