Information about the organisations information technology team and infrastructure equipment

The request was successful.

Dear Kent County Council,

Under the Freedom of Information Act 2000 I seek the following information about the
organisations information technology team and infrastructure equipment:

1. What is your annual IT Infrastructure Budget for 2016, 2017 & 2018?
2. What storage vendor(s) and model do you currently use?
3. When was the installation date of above storage vendor(s)? (Month/year)
4. When is your planned (or estimated) storage refresh date? (Month/year)
5. What is your estimated budget for the refresh?
6. What is the capacity of the storage data in TB?
7. The total number of IT staff employed by the organization:
8. Please list and provide contact details for the IT senior management team including
CIO, IT Director and Infrastructure Architects if applicable:
9. Please confirm if you are utilising desktop virtualisation technologies and if so how
many users do you provide services for?
10. What backup software do you use?
11. How much data do you backup in TB?
12. Number of servers?
13. What operating system(s) do you use?
14. Number of virtualised servers?
15. What percentage of your environment is virtualised?
16. If you outsource your IT works, please provide who it is with and when the contract started and ends.
17. Please also name all of the IT re-sellers that you work with and buy from, as well as the frameworks that you use for the release of any tenders etc.
18. Please also approximate the time spent managing your IT systems, specifically storage, per week in the unit of man hours. Also approximate the amount of time taken carving out LUNs and/or Volumes.
19. Please list any and all pain points that the IT teams, and organisation as a whole, experience with regard to the storage and usage of the virtualised workloads.
20. How is your storage connected, i.e. via Fibre Channel, Ethernet (NFS or ISCSi). If your storage is currently connected via Fibre Channel, do you have access to 10 GB Ethernet, or 1 GB ethernet, and if so, please declare which.

Yours faithfully,

Julie Cornish

Kent County Council

Dear Ms Cornish

 

Thank you for your email below.

 

Kent County Council acknowledges your request for information under the
Freedom of Information Act 2000. Assuming KCC holds this information, we
will endeavour to supply the data to you as soon as possible but no later
than 5^th April 2017 (20 working days from date of receipt).

 

We will advise you as soon as possible if we do not hold this information
or if there are exemptions to be considered and/or any costs for providing
the information. Please quote our reference - FOI/17/0452 - in any
communication regarding this particular request.

 

Best regards

 

Carly Wattle | Information Access Officer | Information Resilience &
Transparency Team | Kent County Council | Room 2.71, Sessions House,
Maidstone, ME14 1XQ | Phone 03000 417061 | Fax 03000 420303 | 
[1]http://www.kent.gov.uk/about-the-council...
|

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Kent County Council

Dear Ms Cornish

 

Following my acknowledgement below, although we have carried out a search
to try and establish if Kent County Council holds the information you have
requested please can you be more specific with the following question:

 

Please confirm if you are utilising desktop virtualisation technologies
and if so how many users do you provide services for?

The definition of what a desktop virtualisation technology is appears to
be open to interpretation and can affect our answer greatly so we would
like to get an understanding of what you interpret this to mean please?

 

The 20 working day timescale for providing the information you have
requested will be suspended until we receive clarification from you. On
receipt of the clarification we will inform you of the new latest complete
by  date.

We look forward to hearing from you in due course.

Best regards

Kirsty-Leigh Robertson| Information Access Officer | Information
Resilience & Transparency Team | Room 2.71, Sessions House, Maidstone |
Phone 03000 418301 | Fax 03000 420303 |
[1]http://www.kent.gov.uk/about-the-council...
|

 

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Dear Kent County Council,

Further to your email asking for clarification of the question, Please confirm if you are utilising desktop virtualisation technologies and if so how many users do you provide services for? If you could please just let me know if you are using desktop virtualisation it would be appreciated.

Yours faithfully,

Julie Cornish

Kent County Council

Dear Ms Cornish

 

Thank you for your email of 30^th March in which you responded to our
request for clarification.

 

You kindly reiterated question 9, but did not explain what you mean by
“desktop virtualisation technologies” which is what we need to know in
order to progress your request.

 

As soon as you have clarified this we will let you know of the latest date
you can expect a reply by.

 

Best regards

 

Caroline Dodge | Team Leader | Information Resilience & Transparency Team
| Kent County Council | Room 2.71, Sessions House, Maidstone, ME14
1XQ | Phone 03000 416033 | Fax 03000 420303 | 
[1]http://www.kent.gov.uk/about-the-council...
|

 

 

References

Visible links
1. http://www.kent.gov.uk/about-the-council...

Dear Kent County Council,

Thank you again for your email. To clarify I would like to know if you you use any virtualization technology to separate a computer desktop environment from the physical computer for example you could have a small virtualisation system providing services for concurrent users. If this is not clear then please feel free to not answer this question.

Yours faithfully,

Julie Cornish

Kent County Council

Dear Ms Cornish

 

Thank you for your clarifying your request. I can now confirm that the
latest complete by date for your request is 19^th April 2017

 

We will advise you as soon as possible if we do not hold this information
or if there are exemptions to be considered and/or any costs for providing
the information. Please quote our reference - FOI/17/0452 - in any
communication regarding this particular request.

 

Best regards

 

Kirsty-Leigh Robertson| Information Access Officer | Information
Resilience & Transparency Team | Room 2.71, Sessions House, Maidstone |
Phone 03000 418301 | Fax 03000 420303 |
[1]http://www.kent.gov.uk/about-the-council...
|

 

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Kent County Council

Dear Ms Cornish

 

Thank you for your request for information made under the Freedom of
Information Act (FOIA) 2000, relating to information technology team and
infrastructure equipment I am pleased to provide the response below:

 

 

Request Response
What is your
annual IT
1 Infrastructure [1]http://www.kent.gov.uk/__data/assets/pdf...
Budget for http://www.kent.gov.uk/__data/assets/pdf...
2016, 2017 &
2018?
What storage
2 vendor(s) and EMC cx4 – 960
model do you
currently use?
When was the
installation
3 date of above June 2010
storage
vendor(s)?
(Month/year)
When is your
planned (or
4 estimated) Estimated – up to 5years
storage
refresh date?
(Month/year)
  What is your
estimated N/A
5 budget for the
refresh?
What is the
6 capacity of Approx. Over 1000TB
the storage
data in TB?
The total
number of IT
7 staff employed The total number of IT staff employed by KCC (Non-schools) as at January 17 is 264. This is using Oracle C07
by the
organization:
Please list
and provide
contact
details for All staff can be contacted via [2][email address] or 03000 414141
the IT senior Michael Lloyd - Head of Technology Strategy & Commissioning
8 management Mark Harris – Technical Services Manager
team including Paula Davies – Customer Support Services Manager
CIO, IT Richard Vince – Professional Services Manager
Director and
Infrastructure
Architects if
applicable:
Please confirm
if you are
utilising
desktop
9 virtualisation Yes - 4,300 users are provisioned for this service
technologies
and if so how
many users do
you provide
services for?
What backup
10 software do Veritas Netbackup
you use?
How much data
11 do you backup Up to 92TB compressed
in TB?
12 Number of Physical up to 178
servers?
What operating
13 system(s) do Windows , VMware
you use?
Number of
14 virtualised Up to 580
servers?
What
percentage of
15 your Approx. up to 77%
environment is
virtualised?
If you
outsource your
IT works,
please provide
16 who it is with N/A
and when the
contract
started and
ends.
Please also
name all of Current ICT contracts can be found at the following link Current ICT contracts can be found at the following link
the IT [3]https://www.kentbusinessportal.org.uk/pr...
re-sellers
that you work Once on the website click on contract store and refine to Kent County Council.
with and buy
17 from, as well The Council will use any legitimate framework if it is expedient to do so and does not restrict itself to specific
as the frameworks. We use, and have used, mainly frameworks managed by Crown Commercial Services (CITHS/ITHS, LASA, Network
frameworks Services, Technical Products 1 and 2, G-cloud), although we do and have also used ESPO, CBC and other organisations
that you use frameworks. We do not record the specific frameworks used in a database, thus cannot report on them without
for the significant resource allocation.
release of any
tenders etc.
Please also
approximate
the time spent
managing your BAU storage approx. up to 10hrs over 5 days.
IT systems,
specifically
storage, per
18 week in the
unit of man
hours. Also
approximate
the amount of Lun Carving approx. up to 1 hr .
time taken
carving out
LUNs and/or
Volumes.
Please list
any and all
pain points
that the IT
teams, and
organisation
19 as a whole, This question is too broad in its current format and you will need to narrow the scope of your request. Should you
experience wish to narrow your request this can be reviewed.
with regard to
the storage
and usage of
the
virtualised
workloads.
How is your
storage
connected, FC , Ethernet connections
i.e. via Fibre
Channel,
Ethernet (NFS
or ISCSi). If
your storage
20 is currently 1GB Ethernet available
connected via
Fibre Channel,
do you have
access to 10
GB Ethernet,
or 1 GB 10gb Ethernet available
ethernet, and
if so, please
declare which.

 

 

If you are unhappy with this response, and believe KCC has not complied
with legislation, please ask for a review by following our complaints
process; details can be found at this link
[4]http://www.kent.gov.uk/about-the-council...
on our website. Please quote reference FOI/17/0452.

 

If you still remain dissatisfied following an internal review, you can
appeal to the Information Commissioner, who oversees compliance with the
Freedom of Information Act 2000. Details of what you need to do, should
you wish to pursue this course of action, are available from the
Information Commissioner’s website [5]http://www.ico.org.uk/concerns.

 

Yours sincerely

 

Kirsty-Leigh Robertson| Information Access Officer | Information
Resilience & Transparency Team | Room 2.71, Sessions House, Maidstone |
Phone 03000 418301 | Fax 03000 420303 |
[6]http://www.kent.gov.uk/about-the-council...
|

 

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