Information about the organisations information technology team and infrastructure equipment

The request was successful.

Dear Ulster University,

Under the Freedom of Information Act 2000 I seek the following information about the
organisations information technology team and infrastructure equipment:

1. What is your annual IT Infrastructure Budget for 2016, 2017 & 2018?
2. What storage vendor(s) and model do you currently use?
3. When was the installation date of above storage vendor(s)? (Month/year)
4. When is your planned (or estimated) storage refresh date? (Month/year)
5. What is your estimated budget for the refresh?
6. What is the capacity of the storage data in TB?
7. The total number of IT staff employed by the organization:
8. Please list and provide contact details for the IT senior management team including
CIO, IT Director and Infrastructure Architects if applicable:
9. Please confirm if you are utilising desktop virtualisation technologies and if so how
many users do you provide services for?
10. What backup software do you use?
11. How much data do you backup in TB?
12. Number of servers?
13. What operating system(s) do you use?
14. Number of virtualised servers?
15. What percentage of your environment is virtualised?
16. If you outsource your IT works, please provide who it is with and when the contract started and ends.
17. Please also name all of the IT re-sellers that you work with and buy from, as well as the frameworks that you use for the release of any tenders etc.
18. Please also approximate the time spent managing your IT systems, specifically storage, per week in the unit of man hours. Also approximate the amount of time taken carving out LUNs and/or Volumes.
19. Please list any and all pain points that the IT teams, and organisation as a whole, experience with regard to the storage and usage of the virtualised workloads.
20. How is your storage connected, i.e. via Fibre Channel, Ethernet (NFS or ISCSi). If your storage is currently connected via Fibre Channel, do you have access to 10 GB Ethernet, or 1 GB ethernet, and if so, please declare which.

Yours faithfully,

Julie Hatchard

Byrden, Elinor, Ulster University

Dear Ms Hatchard

FREEDOM OF INFORMATION ACT – Ref: FOIA/17/05

We acknowledge receipt of your recent request under the Freedom of Information Act 2000, reference number FOIA/17/05. Your request is receiving attention and we hope to have a response to you no later than 9 February 2017.

Yours sincerely

Elinor Byrden
Office of the University Secretary

Elinor Byrden
Policy Co-ordinator
Office of the University Secretary

Ulster University l Cromore Road l Coleraine l BT52 1SA
T: +44 (0)28 7012 3354
E: [email address]
www.ulster.ac.uk

show quoted sections

Byrden, Elinor, Ulster University

1 Attachment

Dear Ms Hatchard

 

Further to your recent FOI request please see response below shown in red
from Ulster University. 

 

1. What is your annual IT Infrastructure Budget for 2016, 2017 & 2018?
2016 – 850k approx, 2017 – 1000k approx., 2018 - TBC

2. What storage vendor(s) and model do you currently use? Dell/EMC

3. When was the installation date of above storage vendor(s)? (Month/year)
4. When is your planned (or estimated) storage refresh date? (Month/year)
5. What is your estimated budget for the refresh? Due for renewal in 2017

6. What is the capacity of the storage data in TB? 150TB approx

7. The total number of IT staff employed by the organization: 100+

8. Please list and provide contact details for the IT senior management
team including CIO, IT Director and Infrastructure Architects if
applicable:

Please be advised that the University’s Chief Finance and Information
Office has overall responsibility for these matters, contact details
available online at: [1]https://www.ulster.ac.uk/staff/pw-hope

9. Please confirm if you are utilising desktop virtualisation technologies
and if so how many users do you provide services for? As yet, no

10. What backup software do you use? Avamar

11. How much data do you backup in TB? 100TB

12. Number of servers? 279 tin

13. What operating system(s) do you use? Linux/ Windows

14. Number of virtualised servers? 564

15. What percentage of your environment is virtualised? 95%

16. If you outsource your IT works, please provide who it is with and when
the contract started and ends. Service desk – Edinburgh University

17. Please also name all of the IT re-sellers that you work with and buy
from, as well as the frameworks that you use for the release of any
tenders etc. Frameworks are primarily those supplied or supported by the
Northern Universities Consortium. Under review to improve service so
commercial in confidence

18. Please also approximate the time spent managing your IT systems,
specifically storage, per week in the unit of man hours. Also approximate
the amount of time taken carving out LUNs and/or Volumes. Under review to
improve service so commercial in confidence

19. Please list any and all pain points that the IT teams, and
organisation as a whole, experience with regard to the storage and usage
of the virtualised workloads. Under review to improve service so
commercial in confidence

20. How is your storage connected, i.e. via Fibre Channel, Ethernet (NFS
or ISCSi). If your storage is currently connected via Fibre Channel, do
you have access to 10 GB Ethernet, or 1 GB ethernet, and if so, please
declare which. Fibre, NFS and ISCSi

 

If you are unhappy with how the University has dealt with your request you
may raise the matter under the University's internal review process for
FOI requests.  Please submit written details of your appeal to Mr Eamon
Mullan, University Secretary, Room J313, University of Ulster, Coleraine
BT52 1SA, email at [2][email address]. The University will normally
undertake to issue a decision on an appeal within 20 working days of
receipt.

 

If you do not wish to submit an appeal to the University in relation to
your request or if you are unhappy with the outcome of an appeal you may
apply to the Office of the Information Commissioner.  Full particulars of
the FOI Act including the Information Commissioner's address may be found
at [3]www.ico.org.uk

 

Yours sincerely

 

Elinor Byrden

Office of the University Secretary

 

 

[4]UU_Corp_logo_Process_email

 

Elinor Byrden

Policy Co-ordinator

Office of the University Secretary

 

Ulster University  l  Cromore Road  l  Coleraine  l  BT52  1SA

T: +44 (0)28 7012 3354 

E: [5][email address]

[6]www.ulster.ac.uk

 

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GB672390524.The primary contact address for Ulster University in Northern
Ireland is Cromore Road, Coleraine, Co. Londonderry BT52 1SA

References

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