Dear Ms Cornish,

Freedom of Information (Scotland) Act 2002

Thank you for your information request, which will now be considered in accordance with the Freedom of Information (Scotland) Act 2002 (the 'Act'). You will receive a response within the statutory timescale of 20 working days as defined by the Act, subject to the information not being exempt or containing a reference to a third party. In some circumstances, the Care Inspectorate may be unable to meet the 20 working day timescale, however, if this is the case then you will be informed and given an revised timescale at the earliest opportunity.

There may be a fee payable for the retrieval, collation and provision of the information you requested. If this is the case you will be informed and the 20 working day timescale will be suspended until we receive payment from you. If you choose not to make a payment then your request will not be answered.

We would like to take this opportunity to thank you for your interest in the Care Inspectorate. Should you required any further assistance concerning this matter please do not hesitate to contact the Information Governance Team on 01382 207 100.

Yours sincerely

Stephen Eodanable
Information Governance Team
Care Inspectorate
Tel: 01382 346 087

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Dear Ms Cornish,

 

Freedom of Information (Scotland) Act 2002

 

We refer to your following request.

 

1.    What is your annual IT Infrastructure Budget for 2016, 2017 & 2018?

 

The Care Inspectorate’s annual IT infrastructure budget for 2016 was
£651.000. The budget will remain the same for 2017/18.

 

2.    What storage vendor(s) and model do you currently use?

 

We currently use IBM, models TS3200 & V7000.

 

3.    When was the installation date of above storage vendor(s)?
(Month/year)

 

The installation date was March 2013.

 

4.    When is your planned (or estimated) storage refresh date?
(Month/year)

 

The Care Inspectorate must advise you under the Freedom of Information
(Scotland) Act 2002, Section 17, Notice that information is not held, we
do not hold the information you have requested.  The reason we do not hold
information is because we are currently reviewing this matter and do not
currently hold a planned or estimated refresh date.

 

5.    What is your estimated budget for the refresh?

 

The Care Inspectorate has a duty to formally tell you that under the
Freedom of Information (Scotland) Act 2002, Section 17, Notice that
information is not held, we do not hold the information you have
requested. The reason we do not hold this information is because we are
currently reviewing this matter and no budget has been estimated for the
refresh.

 

6.    What is the capacity of the storage data in TB?

 

The capacity of the storage data is approximately 32Tb.

 

7.    The total number of IT staff employed by the organization:

 

The Care Inspectorate has 15 staff employed in our IT Department.

 

8.    Please list and provide contact details for the IT senior management
team including CIO, IT Director and Infrastructure Architects if
applicable:

 

Peter Anderson, Chief Technical Officer, Telephone number 01382 207 277

John Graham, ICT Infrastructure Manager, Telephone number 01382 207 174
   

 

9.    Please confirm if you are utilising desktop virtualisation
technologies and if so how many users do you provide services for?

 

The Care Inspectorate does not have any desktop virtualisation
technologies deployed.

 

10. What backup software do you use?

 

The Care Inspectorate uses Veeam and Backup Exec.

 

11. How much data do you backup in TB?

 

The Care Inspectorate backs up approximately 8.5Tb of data.  

 

12. Number of servers?

 

The Care Inspectorate has 100 servers.   

 

13. What operating system(s) do you use?

 

The Care Inspectorate uses Windows 2003, 2008 and 2012

 

14. Number of virtualised servers?

 

The Care Inspectorate has 90 virtualised servers.

 

15. What percentage of your environment is virtualised?

 

90% of our environment is virtualised.

 

16. If you outsource your IT works, please provide who it is with and
when the contract started and ends.

 

The Care Inspectorate does not outsource storage IT works.  

 

17. Please also name all of the IT re-sellers that you work with and buy
from, as well as the frameworks that you use for the release of any
tenders etc.

 

When the Care Inspectorate has a requirement we work with suppliers from:
Crown Commercial Service Portal – Technology Products 2 RM3733 (38
suppliers listed). Also, if we were going out to tender, this would be
advertised on the Public Contracts Scotland portal. Similarly any ITQ
suppliers would be listed on the Public Contracts Scotland portal.    

 

18. Please also approximate the time spent managing your IT systems,
specifically storage, per week in the unit of man hours. Also approximate
the amount of time taken carving out LUNs and/or Volumes.

 

The time would be approximately 5 to 6 hours.

 

19. Please list any and all pain points that the IT teams, and
organisation as a whole, experience with regard to the storage and usage
of the virtualised workloads.

 

The organisation and IT teams do not have any ‘pain points’ with regard to
the storage and usage of the virtualised workloads.  

 

20. How is your storage connected, i.e. via Fibre Channel, Ethernet (NFS
or ISCSi). If your storage is currently connected via Fibre Channel, do
you have access to 10 GB Ethernet, or 1 GB Ethernet, and if so, please
declare which.

 

The Care Inspectorate is connected via Fibre and we have access to both
1GB and 10GB Ethernet.  

 

I trust this satisfies your request, however if you have any queries
regarding the information which has been provided please do not hesitate
to contact me on 01382 346 087 or email
[1][email address].

 

If you are unhappy with our response then you have a right to a review. If
you wish to instigate a review then you can do this by writing to me at
the following address stating your reason(s) for dissatisfaction. 

Care Inspectorate
Compass House
11 Riverside Drive
Dundee
DD1 4NY

 

or emailing [2][email address]

This must be done within 40 working days of receiving this email.

 

Right of appeal

If you remain dissatisfied with the decision of the Care Inspectorate - in
relation to how we have dealt with your request for information considered
under the FOI(S)A - you have the right to pursue the matter with the
Scottish Information Commissioner within six months of receiving the
outcome of a formal review. You can contact the Commissioner at:

The Scottish Information Commissioner
Kinburn Castle
Doubledykes Road
St Andrews
Fife
KKY16 9DS

Email: [3][email address]
Telephone: 01334 464610

 

Should you then wish to appeal against the Commissioner’s decision there
is a right of appeal to the Court of Session on a point of law only.

 

Yours sincerely

 

 

Stephen Eodanable

Information Governance Team

Care Inspectorate

Tel: 01382 346 087

 

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