Information about the management of Apple branded devices

Kelly Thompson made this Freedom of Information request to Loughborough University

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Dear Loughborough University,

1. How many Apple Mac computers does the University own, and what is the management tool used for these (if any?)

2. How many iPhones or iPads are owned by the University and what is the management tool used for these (if any?)

3. How many people are employed by the University to manage Macs and iPhones/iPads? Is this their sole responsibility?

3a. Please also provide their contact details (including Job Title) if possible.

4. If there are no FTEs employed to manage University Macs or iPhones/iPads, does the University use a Managed Service Provider (MSP) to carry out tasks?

4a. If an MSP is used, what is the name of that company?

Yours faithfully,

Kelly Thompson

Loughborough University Freedom of Information, Loughborough University

Catherine Smethurst
Freedom of Information Officer
Academic Registry, Rutland Building, Loughborough University, Leics., LE11 3TU
Web: https://www.lboro.ac.uk/data-privacy/foi/

26 February 2021

Name: Kelly Thompson
Address: By email

Ref: FOI2291

Dear Ms Thompson,

I am writing in response to your Freedom of Information request. Please find below the information requested.

1. How many Apple Mac computers does the University own, and what is the management tool used for these (if any?)
We have c. 1500 Apple Mac computers and we use Jamf Pro to manage them.

2. How many iPhones or iPads are owned by the University and what is the management tool used for these (if any?)
We have c.250 iPads and c. 350 iPhones - we do not use a tool to manage these.

3. How many people are employed by the University to manage Macs and iPhones/iPads? Is this their sole responsibility?
We have three people who work primarily on Macs, one of whom works exclusively on managing Macs.

3a. Please also provide their contact details (including Job Title) if possible.
Primary contact: Barry Bookham - Assistant Director (Service Management), [email address]
All Procurement enquiries should be directed to [email address] in the first instance. Please also refer to https://www.lboro.ac.uk/services/finance... for further information, including how tendering opportunities are published.

4. If there are no FTEs employed to manage University Macs or iPhones/iPads, does the University use a Managed Service Provider (MSP) to carry out tasks?
N/a

4a. If an MSP is used, what is the name of that company?
N/a

I hope this information is useful. If, for any reason, you are dissatisfied with the way in which your request for information has been handled, you may invoke the following complaints procedure: http://www.lboro.ac.uk/admin/ar/policy/f...

Yours sincerely,

Catherine Smethurst

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