Information about Interpreting and Translations services

The request was successful.

Dear Coventry and Warwickshire Partnership NHS Trust,

In regards to Interpreting and Translations services used by your organisation,

1) Can you please provide details of your current provider(s) (company name, date contract was awarded and date of expiry/renewal)

2) Please list your top ten most popular languages for the last 2 years.

3) What types of language services have you provided during the COVID-19 pandemic?

4) How many interpreting requests have not been filled during the COVID 19 pandemic and what languages were they?

Yours faithfully,

Sofia Kis

Information Freedom of (RYG) C&W PARTNERSHIP TRUST, Coventry and Warwickshire Partnership NHS Trust

The NHS is facing unprecedented challenges during the coronavirus
(COVID-19) pandemic.  Understandably, our resources are being diverted
away from the usual compliance and information rights work to support
colleagues who are working tremendously hard to provide care for our
patients, and to those in need of our services.

 

Whilst we recognise that statutory timescales cannot be extended, at this
time, the care of our patients and the safety of our staff takes
precedent, therefore it is likely that responses to some requests for
information will be delayed. 

 

We apologise for this position in advance, and will endeavour to provide
you with as much information as we can, as soon as we are able.

 

 

Information Governance Team

This email has been scanned for viruses; however we are unable to accept
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Coventry & Warwickshire Partnership Trust unless explicitly stated. If you
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information contained in this email may be subject to public disclosure
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Information Freedom of (RYG) C&W PARTNERSHIP TRUST, Coventry and Warwickshire Partnership NHS Trust

Dear Requestor,

Re: Freedom of Information Request – FOI - 2187 - Interpreting and Translation Service

I am writing to acknowledge receipt of your request for information, which was received on 13.05.2021.

Under the Freedom of Information Act 2000, we are required to respond to your request within a maximum of 20 working days, which will be the date we have to respond by 11.06.2021. We appreciate that this deadline was not met and we will endeavour to respond as soon as possible.

However, the NHS is facing unprecedented challenges during the coronavirus (COVID-19) pandemic. Understandably, our resources are being diverted away from the usual compliance and information rights work to support colleagues who are working tremendously hard to provide care for our patients, and to those in need of our services.

Whilst we recognise that statutory timescales cannot be extended, at this time, the care of our patients and the safety of our staff takes precedent, therefore it is likely that responses to some requests for information will be delayed.

We apologise for this position in advance, and will endeavour to provide you with as much information as we can, as soon as we are able.

Yours sincerely

Merima Hadzic
Information Governance

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Information Freedom of (RYG) C&W PARTNERSHIP TRUST, Coventry and Warwickshire Partnership NHS Trust

2 Attachments

Our ref: FOI - 2187 - Interpreting and Translation Service

 

Dear Requestor

 

Freedom of Information Act 2000

 

Further to your request for information from Coventry & Warwickshire
Partnership Trust, I am now able to supply you with the attached
response.  

Please do not hesitate to contact me again if you have any queries about
this response to your request for information or if you have any
difficulty in viewing the e-mail.  Please also find attached our short
feedback form if you wish to provide a response to the Trust.

 

If you are dissatisfied with the outcome or handling of your
request you should write to us via email
[1][email address] to request an internal
review/appeal. Please indicate in the email that you are requesting an
Internal Review and quote the FOI reference number.

 

In the event you are dissatisfied with the outcome of the internal review
you can contact the Information Commissioner (ICO) to request an
assessment of the manner in which the Trust has handled your request.

The ICO's offices closed
The ICO's offices will be closed for the foreseeable future. They are
therefore unable to receive correspondence via post. 

You can contact the ICO through their contact page, which can be accessed
via [2]https://ico.org.uk/global/contact-us/ or by calling them directly
on 0303 123 1113.

Yours sincerely

Merima Hadzic

Information Governance

Safety & Quality Department

Coventry and Warwickshire Partnership Trust

Wayside House

Wilsons Lane

Coventry

CV6 6NY

 

Tel:  02476536684 (External)

Ext: 76684 (Internal)

Fax: 024 7653 6809

 

E-mail: [3][email address]

 

 

This email has been scanned for viruses; however we are unable to accept
responsibility for any damage caused by the contents. The opinions
expressed in this email represent the views of the sender, not that of the
Coventry & Warwickshire Partnership Trust unless explicitly stated. If you
have received this email in error please notify the sender. The
information contained in this email may be subject to public disclosure
under the NHS Code of Openness or the Freedom of Information Act 2000.
Unless the information is legally exempt from disclosure, the
confidentiality of this e-mail and your reply cannot be guaranteed.

References

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2. https://ico.org.uk/global/contact-us/
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