Dear Fife Council,
Please could you provide me with the following information about 
your housing services:

1. Do you have a CHR or a CBL scheme? 
2. Do you use any IT system or software (including web-based 
software) to administer this service? 
3. If so, who is your supplier? 
4. What is the annual value of the contract? 
5. What is the total value of the contract? 
6. What is the duration of the contract? 
7. When is the contract end date? 
8. What process was used to procure the software or IT system?

Your assistance would be greatly appreciated on this matter.

Yours faithfully,

Hannah White

Fife Council

Good morning Hannah

Thank you for your email. This has been forwarded to The Freedom of Information Team for their attention and response.

Thank you for contacting Fife Council.

Regards

F.Anderson
Customer Services Advisor
Fife Council

As a council we are continually looking to improve the level of customer
service we provide. If you would like to give us feedback on how your email
enquiry has been handled today, a customer survey is available at
http://www.fifedirect.org.uk/ccfeedback   Please use access code F4J2U to
complete this short questionnaire.

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Fife Council

Dear Hannah White,

FREEDOM OF INFORMATION (SCOTLAND) ACT 2002 – REQUEST FOR INFORMATION

Thank you for your information request received on 13/10/2016 our reference: 14977. This is being dealt with in terms of the Freedom of Information (Scotland) Act 2002.

We are presently assessing your request and may be in touch soon to ask for further clarification or to offer advice and assistance if we are not able to fulfil your request in its present form.

The legislation allows us up to 20 working days from the date that we receive a valid request, including any clarification we require, to make a final response. We will be in touch within 20 working days of receipt of your initial request to provide our response or to seek clarification where necessary. We hope to provide you with the information you are looking for at an earlier date where possible.

Yours sincerely,

S Guthrie

Elaine Walters, Fife Council

Dear Hannah White,

 

FREEDOM OF INFORMATION (SCOTLAND) ACT 2002 – REQUEST FOR INFORMATION

 

I refer to your email dated and received 13/10/2016, our ref 14977. 

 

I am pleased to enclose the information you requested and trust that it
meets your requirements.

 

1. Do you have a CHR or a CBL scheme?

CHR

 

2. Do you use any IT system or software (including web-based software) to
administer this service?

Yes

 

3. If so, who is your supplier?

Civica

 

4. What is the annual value of the contract?

£220k for integrated housing management information system (not just CHR
element)

 

5. What is the total value of the contract?  

£220k per annum

 

6. What is the duration of the contract?

No set contract duration

 

7. When is the contract end date?

Expected to end 2018 due to introduction of replacement system

 

8. What process was used to procure the software or IT system?

Fife Council Scheme of Tender Procedures

 

If you are not satisfied with the way we have handled your request, you
have the right to request a review of the decision. Please write to: Head
of Legal Services, Finance & Corporate Services, Fife House, North Street,
Glenrothes, KY7 5LT or e-mail to [email address]. The law provides
for you to make this request up to 60 working days from when we received
your enquiry or 40 working days from when you receive this correspondence
whichever is the later date. Where the outcome of the review fails to
resolve the matter to your complete satisfaction you have the right to
apply to the Scottish Information Commissioner for a decision.

 

Fife Council will consider and seek to resolve any request to the Head of
Legal Services that falls outside these time scales.

 

Yours sincerely

 

 

 

Elaine Walters

Customer Experience Information Specialist

Information Management & Requests Team

Customer Service Improvement

Fife Council

 

                

 

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