Incorrect pronunciation of Leigh on your automated announcements.

Darren Marshall made this Freedom of Information request to Transport for London

This request has been closed to new correspondence. Contact us if you think it should be reopened.

The request was successful.

Darren Marshall

Dear Transport for London,

Ever since you took over many railway stations in South London (London Overground) from Southern Rail your automated announcements (voiced by Emma Hignett) have incorrectly pronounced Leigh (in Kent) as "Lee" when the correct pronunciation is actually "Lie". The previous Southern Rail announcements (voiced by Celia Drummond and Phil Sayer) always said it correctly as "Lie".

As Norwood Junction had direct trains in the peak hour to Leigh this meant that these station announcements with the incorrect pronunciation were used at Norwood Junction every day for many years.

I have reported this to station staff four times but it was never fixed and re recorded with the correct pronunciation.

And since the May 2018 timetable changes there are no longer any scheduled trains from Norwood Junction (or anywhere in Greater London) to Leigh as the Redhill to Tonbridge line has been turned in to a shuttle service between Redhill and Tonbridge only. So it is not possible to tell anymore if it has been corrected.

However despite the loss of a direct service i would still recommend the pronunciation is corrected (if it hasn't been already) as it is still possible that direct services to Leigh could operate during engineering works.

So i would therefore like to know the following under the FOI Act:

• 1. Has the pronunciation of Leigh on your station automated announcements been corrected yet?

• 2. If no to Q1 then do you have any plans to correct the pronunciation?

• 3. If yes to Q2 then when will the pronunciation be corrected?

Many thanks.

Yours faithfully,

Darren Marshall

FOI, Transport for London

 

Dear Mr Marshall

 

TfL Ref: 1196-1819

 

Thank you for your request received by Transport for London (TfL) on 31
July 2018 asking for information about station announcements.

 

Your request will be processed by TfL, the Greater London Authority and
its subsidiaries to provide you with a response in accordance with the
Freedom of Information Act 2000 and our information access policy.

 

A response will be sent to you by 30 August. We publish a substantial
range of information on our website on subjects including operational
performance, contracts, expenditure, journey data, governance and our
financial performance. This includes data which is frequently asked for in
FOI requests or other public queries. Please check
[1]http://www.tfl.gov.uk/corporate/transpar... to see if this helps you.

 

We will publish anonymised versions of requests and responses on the
[2]www.tfl.gov.uk website. We will not publish your name and we will send
a copy of the response to you before it is published on our website.

 

In the meantime, if you would like to discuss this matter further, please
do not hesitate to contact me.

Yours sincerely

 

 

Sara Thomas

FOI Case Management Team

General Counsel

Transport for London

 

 

 

 

show quoted sections

FOI, Transport for London

1 Attachment

 

 

Dear Mr Marshall

 

TfL Ref: 1196-1819

 

Thank you for your request received by Transport for London (TfL) on 31
July 2018 asking for information about station announcements.

 

Your request has been considered in accordance with the requirements of
the Freedom of Information Act and our information access policy. I can
confirm that we hold  the information you require.  You asked:

 

• 1. Has the pronunciation of Leigh on your station automated
announcements been corrected yet?

 

• 2. If no to Q1 then do you have any plans to correct the pronunciation?

 

• 3. If yes to Q2 then when will the pronunciation be corrected?

 

 

We were not aware of the mis-pronunciation of this station name.  Due to
the cost involved of changing individual announcements, we will look at
doing this when we have a sufficient ‘batch’ of necessary recordings.
However we do not know when this will be, at this stage.

 

If this is not the information you are looking for, or if you are unable
to access it for any reason, please do not hesitate to contact me.

 

Please see the attached information sheet for details of your right to
appeal.

 

Yours sincerely

 

 

Sara Thomas

FOI Case Management Team

General Counsel

Transport for London

 

 

 

 

show quoted sections

Adrian Richards left an annotation ()

Some people have far too much time on their hands.