Incorrect post code
Dear Royal Mail Group Limited,
I have two parcels coming from China using the Worldwide Express Mail Service (EMS).
I believe you are their courier in the UK, and the tracking numbers for the two parcels are:
EV974921730CN
EV974836625CN
However, the sender has got the wrong postcode on both parcels - it should be S10 1FL instead S8 9FB.
Could you please correct this and make the delivery ASAP?
Many thanks!
Yours faithfully,
Neng
Dear Neng Jiang,
Thank you for your email dated 16 April 2015.
Following the flotation of Royal Mail Group on the London Stock Exchange
in 2013, it is no longer subject to the Freedom of Information Act. Royal
Mail Group was previously subject to the Act because it was wholly owned
by the government. However, now that the government has sold some of its
shares in Royal Mail Group, this is no longer the case. Therefore, we are
no longer obliged to respond to requests for information under the terms
of the Act.
Parcelforce Worldwide Customer Services department would be able to
investigate any issues in respect to the delivery of mail items. You can
contact Customer Services on 0344 800 4466 or via our website
[1]www.parcelforce.com.
Yours sincerely,
Marie Teasdale
Information Rights and Governance Case Officer
Royal Mail Group Legal and Compliance
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