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Incorrect post code

Neng Jiang made this Freedom of Information request to Royal Mail Group Limited
This authority is not subject to FOI law, so is not legally obliged to respond (details).
This request has been closed to new correspondence. Contact us if you think it should be reopened.

We're waiting for Neng Jiang to read a recent response and update the status.

Dear Royal Mail Group Limited,

I have two parcels coming from China using the Worldwide Express Mail Service (EMS).

I believe you are their courier in the UK, and the tracking numbers for the two parcels are:

EV974921730CN

EV974836625CN

However, the sender has got the wrong postcode on both parcels - it should be S10 1FL instead S8 9FB.

Could you please correct this and make the delivery ASAP?

Many thanks!

Yours faithfully,
Neng

FOI, Royal Mail Group Limited

Dear Neng Jiang,

 

Thank you for your email dated 16 April 2015.

 

Following the flotation of Royal Mail Group on the London Stock Exchange
in 2013, it is no longer subject to the Freedom of Information Act. Royal
Mail Group was previously subject to the Act because it was wholly owned 
by the government. However, now that the government has sold some of its 
shares in Royal Mail Group, this is no longer the case. Therefore, we are
no  longer obliged to respond to requests for information under the terms
of  the Act.

 

Parcelforce Worldwide Customer Services department would be able to
investigate any issues in respect to the delivery of mail items. You can
contact Customer Services on 0344 800 4466 or via our website
[1]www.parcelforce.com.

 

Yours sincerely,

 

Marie Teasdale

Information Rights and Governance Case Officer

Royal Mail Group Legal and Compliance

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