Income Tax System
Dear HM Revenue and Customs,
In relation to the system your agents use when an individual phones the income tax helpline, please assist:
1) Please can you provide any copies of guidance/powerpoint/training materials held which show those learning to use the system on how to operate it through various functions in their role.
Yours faithfully,
Victoria Fraser
Our ref: FOI2023/56594
Dear Victoria Fraser,
Thank you for your request, which was received on 2 August.
Please remember to quote the reference number above if you need to contact
us about this request again.
We aim to respond to all freedom of information requests within 20 working
days. We will either send you the information you have asked for or let
you know why we can't.
If we can't reply by 1 September 2023, we will write to let you know the
reason and when you can expect a response.
Yours sincerely
HMRC Information Rights Unit
Dear Team, FOI,
Your response is due today but I've not heard back. Please would you be able to provide an update?
Yours sincerely,
Victoria Fraser
Dear Victoria Fraser
I am writing to update you on the status of your FOI request and to
apologise for our delay in issuing a response.
In dealing with all FOI requests HMRC works to the standard set by the
independent Information Commissioner's Office (ICO), which is to deal with
at least 90% of FOI requests within 20 working days of receipt. While we
meet this target most of time, there are some cases that take longer than
20 days to process (for example, because of their complexity). Your FOI
request is one such case.
I want to assure you that we are still working on your request and aim to
provide a reply shortly. I will update you further should we not be able
to issue our response within the next fortnight.
Kind regards
HMRC Information Rights Unit
Dear Victoria Fraser
I am writing to update you on the status of your FOI request and to
apologise for our delay in issuing a response.
In dealing with all FOI requests HMRC works to the standard set by the
independent Information Commissioner's Office (ICO), which is to deal with
at least 90% of FOI requests within 20 working days of receipt. While we
meet this target most of time, there are some cases that take longer than
20 days to process. Your FOI request is one such case.
I want to assure you that we are still working on your request and aim to
provide a reply shortly. I will update you further should we not be able
to issue our response within the next fortnight.
If you no longer require a response, pl ease do let us know.
Kind regards
HMRC Information Rights Unit
Dear Victoria Fraser,
We are writing in response to your request for information, received 2
August.
Yours sincerely,
HMRC Freedom of Information Team
We work to defend the right to FOI for everyone
Help us protect your right to hold public authorities to account. Donate and support our work.
Donate Now