Incidents reported to Care Inspectorate Wales

The request is waiting for clarification. If you are Bleddyn ap Dafydd, please sign in to send a follow up message.

Dear Care Inspectorate Wales,

I write about a Freedom of Information Request about incidents relating to care homes, reported to Care Inspectorate Wales. I would therefore be grateful if you could answer the following questions:

1. How many incidents were reported to Care Inspectorate Wales regarding care homes (both local authority- and privately-run) in 2013-14, 2014-15, 2015-16, 2016-17, 2017-18 and 2018-19?

2. If possible, can you provide a breakdown of these incidents (e.g. medication errors)?

3. If possible, can you provide a breakdown by local authority area?

With thanks in advance for your assistance.

Yours faithfully,

Bleddyn ap Dafydd

Care Inspectorate Wales

Diolch am gysylltu ag Arolygiaeth Gofal Cymru (AGC). Mae'r ymateb
awtomatig hwn yn cadarnhau ein bod wedi derbyn eich e-bost. Os ydych wedi
cysylltu â ni i godi pryder am wasanaeth, dylid ystyried yr e-bost hwn fel
eich cydnabyddiaeth gan AGC. Noder na allwn ymchwilio i gwynion unigol yn
gyfreithiol na datrys anghytundebau rhwng pobl a'u darparwyr gwasanaethau.
Mae Agc yn trin yr holl wybodaeth yn unol â Rheolau Diogelu Data
Cyffredinol a chaiff unrhyw wybodaeth rydych yn ei rhannu â ni ei thrin
mewn ffordd gyfrifol ac yn unol â Deddfwriaeth y DU. Thank you for
contacting Care Inspectorate Wales (CIW) please consider this auto
response as confirmation we have received your email. If you have
contacted us to raise a concern about a service this email should be
considered as your acknowledgement from CIW. Please note we are unable
legally however, to investigate individual complaints or resolve
disagreements between people and their service providers.CIW handles all
information in accordance with General Data Protection Rules and any
information you share with us will be handled responsibly and in
accordance with UK Legislation. Mae Agc yn trin yr holl wybodaeth yn unol
â Rheolau Diogelu Data Cyffredinol a chaiff unrhyw wybodaeth rydych yn ei
rhannu â ni ei thrin mewn ffordd gyfrifol ac yn unol â Deddfwriaeth y DU.
Sganiwyd y neges hon am bob feirws hysbys wrth iddi adael Llywodraeth
Cymru. Mae Llywodraeth Cymru yn cymryd o ddifrif yr angen i ddiogelu eich
data. Os cysylltwch â Llywodraeth Cymru, mae ein [1]hysbysiad preifatrwydd
yn esbonio sut rydym yn defnyddio eich gwybodaeth a sut rydym yn diogelu
eich preifatrwydd. Rydym yn croesawu gohebiaeth yn Gymraeg. Byddwn yn
anfon ateb yn Gymraeg i ohebiaeth a dderbynnir yn Gymraeg ac ni fydd
gohebu yn Gymraeg yn arwain at oedi. On leaving the Welsh Government this
email was scanned for all known viruses. The Welsh Government takes the
protection of your data seriously. If you contact the Welsh Government
then our [2]Privacy Notice explains how we use your information and the
ways in which we protect your privacy. We welcome receiving correspondence
in Welsh. Any correspondence received in Welsh will be answered in Welsh
and corresponding in Welsh will not lead to a delay in responding.

References

Visible links
1. file:///tmp/”https:/gov.wales/about/welsh-government-privacy-notice/?lang=cy”
2. https://gov.wales/about/welsh-government...

Care Inspectorate Wales

Dear Bleddyn ap Dafydd

 

ATISN 13408 – Request for information regarding incidents reported to Care
Inspectorate Wales

 

Thank you for your request which we received on 13/09/2019.

 

You asked:

1. How many incidents were reported to Care Inspectorate Wales regarding
care homes (both local authority- and privately-run) in 2013-14, 2014-15,
2015-16, 2016-17, 2017-18 and 2018-19?

2. If possible, can you provide a breakdown of these incidents (e.g.
medication errors)?

3. If possible, can you provide a breakdown by local authority area?

 

Care providers are required to notify CIW of certain events as prescribed
by the relevant regulations.  These are recorded on our system as
notifications and would likely include what you are referring to as
incidents.  CIW previously published some data on notifications made to
CIW in regard to all care services in Wales for adults and young people,
this included care homes.  This was in response to a previous request made
under the Freedom of Information Act.  The published response to that
request, including the data provided, can be found on the following link:
[1]https://gov.wales/serious-incidents-syst... The data
includes the category of notification, the local authority and the service
type, so the data relating to care homes can be filtered.  The data covers
notifications received from March 2008, however it does only go up to
September 2018 when this request was made.

 

As this information is already publicly available, could I ask that you
have a look at this to see whether this covers what you require?   If it
doesn’t and there is anything further to this that you require then please
let me know.  I would encourage you to read the explanatory information
around this data that we provided within our response to this request
which explains the three separates sets of data and some explanatory
information around the categories.

 

Once you have had chance to review the published data, I would be grateful
if you could confirm whether this is sufficient for your requirements or
whether there is any further information to this that you wish to request?

 

If you have any queries about this request, please do not hesitate to
contact me. Please remember to quote the reference number above in any
future correspondence.

 

Data Protection

The request you sent me contains personal information about you - for
example, your name and address. The Welsh Government will be the
controller for this information and, in accordance with the General Data
Protection Regulation, it will be processed in order to fulfil our public
task and meet our legal obligations under the Act to provide you with a
response. We will only use this personal information to deal with your
request and any matters which arise as a result of it. We will keep your
personal information and all other information relating to your request
for three years from the date on which your request is finally closed.
Your personal information will then be disposed of securely.

 

Under data protection legislation, you have the right:

 

• to be informed of the personal data we hold about you and to access it

• require us to rectify inaccuracies in that data

• to (in certain circumstances) object to or restrict processing

• for (in certain circumstances) your data to be ‘erased’

• to (in certain circumstances) data portability

• to lodge a complaint with the Information Commissioner’s Office (ICO)
who is our independent regulator for data protection

 

For further information about the information which the Welsh Government
holds and its use, or if you wish to exercise your rights under the GDPR,
please see contact details below:

 

Data Protection Officer

Welsh Government

Cathays Park

CARDIFF

CF10 3NQ

Email: [2]DataProtectionOfficer@gov.wales

 

The contact details for the Information Commissioner’s Office are:

 

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Telephone: 01625 545 745 or 0303 123 1113

Website: [3]www.ico.org.uk

 

Any information released under the Freedom of Information Act 2000 or
Environmental Information Regulations 2004 will be listed in the Welsh
Government’s Disclosure Log (at
[4]https://gov.wales/about/open-government/...).

 

Yours sincerely

 

Kirsty Manton

Rheolwr Gwybodaeth / Knowledge & Information Manager
Arolygiaeth Gofal Cymru (AGC)  / Care Inspectorate Wales (CIW)

Ffôn / Tel: 0300 790 0126
E-bost: AGCGwybodaeth@llyw.cymru / E-mail: CIWInformation@gov.wales

[5]www.arolygiaethgofal.cymru  / [6]www.careinspectorate.wales

[7]Twitter:  [8]@arolygu_gofal /  [9]@care_wales

[10]Mynnwch gael ein cylchlythyr / [11]Get our newsletter

 

Mae'r e-bost hwn wedi'i fwriadu ar gyfer y derbynnydd(ion) yn unig a gall
gynnwys gwybodaeth gyfrinachol. Os ydych chi'n credu eich bod wedi derbyn
yr e-bost hwn mewn camgymeriad, a wnewch chi ei ddileu a hysbysu
Arolygiaeth Gofal Cymru trwy anfon e-bost at
[12]CIWInformation@llyw.cymru. Ni ddylech gopïo, defnyddio na datgelu
cynnwys yr e-bost hwn heb ganiatâd Arolygiaeth Gofal Cymru. I ddarganfod
sut mae Arolygiaeth Gofal Cymru yn defnyddio ac yn storio gwybodaeth
bersonol, darllenwch ein [13]AGCHysbysiad Preifatrwydd

 

This email is intended for the addressee(s) only and may contain
confidential information.  If you believe that you have received this
email in error, please delete it and notify Care Inspectorate Wales at
[14]CIWInformation@gov.wales.  You should not copy, use or disclose the
content of this email without the consent of Care Inspectorate Wales.  To
find out how Care Inspectorate Wales uses and stores personal information,
please read our [15]CIW Privacy Notice

 

 

Sganiwyd y neges hon am bob feirws hysbys wrth iddi adael Llywodraeth
Cymru. Mae Llywodraeth Cymru yn cymryd o ddifrif yr angen i ddiogelu eich
data. Os cysylltwch â Llywodraeth Cymru, mae ein [16]hysbysiad
preifatrwydd yn esbonio sut rydym yn defnyddio eich gwybodaeth a sut rydym
yn diogelu eich preifatrwydd. Rydym yn croesawu gohebiaeth yn Gymraeg.
Byddwn yn anfon ateb yn Gymraeg i ohebiaeth a dderbynnir yn Gymraeg ac ni
fydd gohebu yn Gymraeg yn arwain at oedi. On leaving the Welsh Government
this email was scanned for all known viruses. The Welsh Government takes
the protection of your data seriously. If you contact the Welsh Government
then our [17]Privacy Notice explains how we use your information and the
ways in which we protect your privacy. We welcome receiving correspondence
in Welsh. Any correspondence received in Welsh will be answered in Welsh
and corresponding in Welsh will not lead to a delay in responding.

References

Visible links
1. https://gov.wales/serious-incidents-syst...
2. mailto:DataProtectionOfficer@gov.wales
3. http://www.ico.org.uk/
4. https://gov.wales/about/open-government/...
5. http://www.aggcc.org.uk/
6. http://www.cssiw.org.uk/
7. http://www.twitter.com/care_wales
8. http://www.twitter.com/Arolygu_gofal
9. http://www.twitter.com/care_wales
10. https://cssiw.gov.wales/news/newsletters...
11. https://cssiw.gov.wales/news/newsletters...
12. mailto:CIWInformation@llyw.cymru
13. https://arolygiaethgofal.cymru/sut-rydym...
14. mailto:CIWInformation@gov.wales
15. https://careinspectorate.wales/how-we-us...
16. file:///tmp/”https:/gov.wales/about/welsh-government-privacy-notice/?lang=cy”
17. https://gov.wales/about/welsh-government...

Dear Care Inspectorate Wales,

Thank you for your quick response. Unfortunately, the link you have sent to me does not work - would it be possible to send me the title of the report please so I can search for it?

Thank you in advance for your assistance.

Yours faithfully,

Bleddyn ap Dafydd

Care Inspectorate Wales

Dear Bleddyn ap Dafydd
 
Thank you for your response below. 
 
I am unsure why that link would not be working, I have tested it myself
and it does.  I have attached it again just in case it somehow got
corrupted in my previous email. 
[1]https://gov.wales/serious-incidents-syst...
 
Alternatively, I have copied below the direct links to the two documents:
 
Response to the FoI Request:
[2]https://gov.wales/sites/default/files/pu...
Data provided with the response:
[3]https://gov.wales/sites/default/files/pu...
 
If this still doesn't work, the title of that Freedom of Information
Request is "Serious Incidents System in Social Care" (dated 15/10/2018),
so if you type that in to the search box on the Welsh Government internet
site then you should be able to locate it that way.
 
Please let me know if you are still having problems accessing this and I
will try to find an alternate solution.  I would be unable to send the
documents to you by email as the data extract provided with this response
is a very large file and will exceed the data limit on my email account.
 
Kind Regards
Kirsty
 
Kirsty Manton
Rheolwr Gwybodaeth / Knowledge & Information Manager
Arolygiaeth Gofal Cymru (AGC)  / Care Inspectorate Wales (CIW)
Ffôn / Tel: 0300 790 0126
E-bost: AGCGwybodaeth@llyw.cymru / E-mail: CIWInformation@gov.wales
[4]www.arolygiaethgofal.cymru  / [5]www.careinspectorate.wales
[6]Twitter: [7]@arolygu_gofal / [8]@care_wales
[9]Mynnwch gael ein cylchlythyr / [10]Get our newsletter
 
Mae'r e-bost hwn wedi'i fwriadu ar gyfer y derbynnydd(ion) yn unig a gall
gynnwys gwybodaeth gyfrinachol. Os ydych chi'n credu eich bod wedi derbyn
yr e-bost hwn mewn camgymeriad, a wnewch chi ei ddileu a hysbysu
Arolygiaeth Gofal Cymru trwy anfon e-bost at
[11]CIWInformation@llyw.cymru. Ni ddylech gopïo, defnyddio na datgelu
cynnwys yr e-bost hwn heb ganiatâd Arolygiaeth Gofal Cymru. I ddarganfod
sut mae Arolygiaeth Gofal Cymru yn defnyddio ac yn storio gwybodaeth
bersonol, darllenwch ein [12]AGCHysbysiad Preifatrwydd
 
This email is intended for the addressee(s) only and may contain
confidential information.  If you believe that you have received this
email in error, please delete it and notify Care Inspectorate Wales at
[13]CIWInformation@gov.wales.  You should not copy, use or disclose the
content of this email without the consent of Care Inspectorate Wales.  To
find out how Care Inspectorate Wales uses and stores personal information,
please read our [14]CIW Privacy Notice
 
 
 
 

show quoted sections

Care Inspectorate Wales

Dear Bleddyn ap Dafydd
 
I am just following up from my email below to check whether you have now
been able to access the previously published information and whether you
have yet had chance to review it?
 
If you have, I would be grateful if you could confirm whether that
information is sufficient or whether there is still information that you
require, in order that we can then progress to considering and preparing
that information for you..
 
Kind regards
Kirsty
 
Kirsty Manton
Rheolwr Gwybodaeth / Knowledge & Information Manager
Arolygiaeth Gofal Cymru (AGC)  / Care Inspectorate Wales (CIW)
Ffôn / Tel: 0300 790 0126
E-bost: AGCGwybodaeth@llyw.cymru / E-mail: CIWInformation@gov.wales
[1]www.arolygiaethgofal.cymru  / [2]www.careinspectorate.wales
[3]Twitter: [4]@arolygu_gofal / [5]@care_wales
[6]Mynnwch gael ein cylchlythyr / [7]Get our newsletter
 
Mae'r e-bost hwn wedi'i fwriadu ar gyfer y derbynnydd(ion) yn unig a gall
gynnwys gwybodaeth gyfrinachol. Os ydych chi'n credu eich bod wedi derbyn
yr e-bost hwn mewn camgymeriad, a wnewch chi ei ddileu a hysbysu
Arolygiaeth Gofal Cymru trwy anfon e-bost at [8]CIWInformation@llyw.cymru.
Ni ddylech gopïo, defnyddio na datgelu cynnwys yr e-bost hwn heb ganiatâd
Arolygiaeth Gofal Cymru. I ddarganfod sut mae Arolygiaeth Gofal Cymru yn
defnyddio ac yn storio gwybodaeth bersonol, darllenwch ein [9]AGCHysbysiad
Preifatrwydd
 
This email is intended for the addressee(s) only and may contain
confidential information.  If you believe that you have received this
email in error, please delete it and notify Care Inspectorate Wales at
[10]CIWInformation@gov.wales.  You should not copy, use or disclose the
content of this email without the consent of Care Inspectorate Wales.  To
find out how Care Inspectorate Wales uses and stores personal information,
please read our [11]CIW Privacy Notice
 
 
 

show quoted sections

Care Inspectorate Wales

1 Attachment

Dear Bleddyn ap Dafydd

 

ATISN 13408 – Request for information regarding incidents reported to Care
Inspectorate Wales

 

Please find attached Care Inspectorate Wales’ final response to your
request or information.

 

Yours sincerely

 

Kirsty Manton

Rheolwr Gwybodaeth / Knowledge & Information Manager
Arolygiaeth Gofal Cymru (AGC)  / Care Inspectorate Wales (CIW)

Ffôn / Tel: 0300 790 0126
E-bost: AGCGwybodaeth@llyw.cymru / E-mail: CIWInformation@gov.wales

[1]www.arolygiaethgofal.cymru  / [2]www.careinspectorate.wales

[3]Twitter:  [4]@arolygu_gofal /  [5]@care_wales

[6]Mynnwch gael ein cylchlythyr / [7]Get our newsletter

 

Mae'r e-bost hwn wedi'i fwriadu ar gyfer y derbynnydd(ion) yn unig a gall
gynnwys gwybodaeth gyfrinachol. Os ydych chi'n credu eich bod wedi derbyn
yr e-bost hwn mewn camgymeriad, a wnewch chi ei ddileu a hysbysu
Arolygiaeth Gofal Cymru trwy anfon e-bost at [8]CIWInformation@llyw.cymru.
Ni ddylech gopïo, defnyddio na datgelu cynnwys yr e-bost hwn heb ganiatâd
Arolygiaeth Gofal Cymru. I ddarganfod sut mae Arolygiaeth Gofal Cymru yn
defnyddio ac yn storio gwybodaeth bersonol, darllenwch ein [9]AGCHysbysiad
Preifatrwydd

 

This email is intended for the addressee(s) only and may contain
confidential information.  If you believe that you have received this
email in error, please delete it and notify Care Inspectorate Wales at
[10]CIWInformation@gov.wales.  You should not copy, use or disclose the
content of this email without the consent of Care Inspectorate Wales.  To
find out how Care Inspectorate Wales uses and stores personal information,
please read our [11]CIW Privacy Notice

 

 

Sganiwyd y neges hon am bob feirws hysbys wrth iddi adael Llywodraeth
Cymru. Mae Llywodraeth Cymru yn cymryd o ddifrif yr angen i ddiogelu eich
data. Os cysylltwch â Llywodraeth Cymru, mae ein [12]hysbysiad
preifatrwydd yn esbonio sut rydym yn defnyddio eich gwybodaeth a sut rydym
yn diogelu eich preifatrwydd. Rydym yn croesawu gohebiaeth yn Gymraeg.
Byddwn yn anfon ateb yn Gymraeg i ohebiaeth a dderbynnir yn Gymraeg ac ni
fydd gohebu yn Gymraeg yn arwain at oedi. On leaving the Welsh Government
this email was scanned for all known viruses. The Welsh Government takes
the protection of your data seriously. If you contact the Welsh Government
then our [13]Privacy Notice explains how we use your information and the
ways in which we protect your privacy. We welcome receiving correspondence
in Welsh. Any correspondence received in Welsh will be answered in Welsh
and corresponding in Welsh will not lead to a delay in responding.

References

Visible links
1. http://www.aggcc.org.uk/
2. http://www.cssiw.org.uk/
3. http://www.twitter.com/care_wales
4. http://www.twitter.com/Arolygu_gofal
5. http://www.twitter.com/care_wales
6. https://cssiw.gov.wales/news/newsletters...
7. https://cssiw.gov.wales/news/newsletters...
8. mailto:CIWInformation@llyw.cymru
9. https://arolygiaethgofal.cymru/sut-rydym...
10. mailto:CIWInformation@gov.wales
11. https://careinspectorate.wales/how-we-us...
12. file:///tmp/”https:/gov.wales/about/welsh-government-privacy-notice/?lang=cy”
13. https://gov.wales/about/welsh-government...