Incidents of physical and verbal abuse towards TfL staff

The request was successful.

Dear Transport for London,

I am writing to you in order to make a request for information under the Freedom of Information Act 2000.

I would like to know:
A) The number of reported incidents of physical abuse toward TfL staff on the London Underground, for each month of the year for every year since 2014 (i.e. for every month from January 2014 until the most recent month available).
B) The number of reported incidents of verbal abuse toward TfL staff on the London Underground, for each month of the year for every year since 2014 (i.e. for every month from January 2014 until the most recent month available).

If you need any clarification then please do not hesitate to contact me. Under Section 16 it is your duty to provide advice and assistance and so I would expect you to contact me if you find this request unmanageable in any way.

I would also like to request that the information is sent back in an Excel spreadsheet. Please send confirmation of receipt of this request and I look forward to hearing back within 20 working days.

Yours faithfully,

Robyn Schaffer

FOI, Transport for London

Dear Mr Schaffer

 

TfL Ref: FOI-2759-1920

 

Thank you for your email received by Transport for London (TfL) on 10
December 2019.

 

Your request will be processed in accordance with the requirements of the
Freedom of Information Act and TfL’s information access policy. 

 

A response will be sent to you by 13 January 2019.

 

We publish a substantial range of information on our website on subjects
including operational performance, contracts, expenditure, journey data,
governance and our financial performance. This includes data which is
frequently asked for in FOI requests or other public queries. Please check
[1]http://www.tfl.gov.uk/corporate/transpar... to see if this helps you.

 

We will publish anonymised versions of requests and responses on the
[2]www.tfl.gov.uk website. We will not publish your name and we will send
a copy of the response to you before it is published on our website.

 

In the meantime, if you would like to discuss this matter further, please
do not hesitate to contact me.

 

Yours sincerely

 

Eva Hextall

FOI Case Officer

 

FOI Case Management Team

General Counsel

Transport for London

 

 

 

 

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FOI, Transport for London

2 Attachments

Dear Robyn Schaffer

 

TfL Ref: FOI-2759-1920

 

Thank you for your email received by Transport for London (TfL) on 10
December 2019.

 

Your request has been considered in accordance with the requirements of
the Freedom of Information Act and our information access policy. I can
confirm we do hold the information you require.

 

There are over 1.3bn journeys made on the London Underground annually. Our
staff work hard to serve the millions of customers who use our network
every day and have the right to go about their work without fear or
intimidation. TfL takes workplace violence extremely seriously and we
always encourage staff to report any instance of abuse whether physical or
non physical so that preventative measures can be taken, and the strongest
penalties brought against offenders.

 

TfL has staff dedicated to workplace violence reduction embedded or
working alongside the Metropolitan Police Service (MPS) and British
Transport Police (BTP). These special units were established to
investigate physical assault and verbal aggression on staff, public order
offences and hate crimes, among other offences. The units have
significantly improved the quality of staff assault investigation and
feedback, as well as victim care and support.

 

Please find the requested information attached.

 

If this is not the information you are looking for, or if you are unable
to access it for some reason, please do not hesitate to contact me.

 

Please see the attached information sheet for details of your right to
appeal as well as information on copyright and what to do if you would
like to re-use any of the information we have disclosed.

 

Yours sincerely

 

 

 

 

 

Dear Transport for London,

 

I am writing to you in order to make a request for information under the
Freedom of Information Act 2000.

 

I would like to know:

A) The number of reported incidents of physical abuse toward TfL staff on
the London Underground, for each month of the year for every year since
2014 (i.e. for every month from January 2014 until the most recent month
available).

B) The number of reported incidents of verbal abuse toward TfL staff on
the London Underground, for each month of the year for every year since
2014 (i.e. for every month from January 2014 until the most recent month
available).

 

If you need any clarification then please do not hesitate to contact me.
Under Section 16 it is your duty to provide advice and assistance and so I
would expect you to contact me if you find this request unmanageable in
any way.

 

I would also like to request that the information is sent back in an Excel
spreadsheet. Please send confirmation of receipt of this request and I
look forward to hearing back within 20  working days.

 

Yours faithfully,

 

Robyn Schaffer

 

 

[1][FOI #626638 email]

show quoted sections

 

References

Visible links
1. mailto:[FOI #626638 email]
2. http://www.tfl.gov.uk/corporate/about-tfl/

FOI, Transport for London

FOI would like to recall the message, "FOI Request".

show quoted sections

FOI, Transport for London

2 Attachments

Dear Robyn Schaffer

 

TfL Ref: FOI-2759-1920

 

Thank you for your email received by Transport for London (TfL) on 10
December 2019.

 

Your request has been considered in accordance with the requirements of
the Freedom of Information Act and our information access policy. I can
confirm we do hold the information you require.

 

There are over 1.3bn journeys made on the London Underground annually. Our
staff work hard to serve the millions of customers who use our network
every day and have the right to go about their work without fear or
intimidation. TfL takes workplace violence extremely seriously and we
always encourage staff to report any instance of abuse whether physical or
non physical so that preventative measures can be taken, and the strongest
penalties brought against offenders.

 

TfL has staff dedicated to workplace violence reduction embedded or
working alongside the Metropolitan Police Service (MPS) and British
Transport Police (BTP). These special units were established to
investigate physical assault and verbal aggression on staff, public order
offences and hate crimes, among other offences. The units have
significantly improved the quality of staff assault investigation and
feedback, as well as victim care and support.

 

Please find the requested information attached.

 

If this is not the information you are looking for, or if you are unable
to access it for some reason, please do not hesitate to contact me.

 

Please see the attached information sheet for details of your right to
appeal as well as information on copyright and what to do if you would
like to re-use any of the information we have disclosed.

 

Yours sincerely

 

 

Eva Hextall

FOI Case Officer

Information Governance

Transport For London

 

 

Dear Transport for London,

 

I am writing to you in order to make a request for information under the
Freedom of Information Act 2000.

 

I would like to know:

A) The number of reported incidents of physical abuse toward TfL staff on
the London Underground, for each month of the year for every year since
2014 (i.e. for every month from January 2014 until the most recent month
available).

B) The number of reported incidents of verbal abuse toward TfL staff on
the London Underground, for each month of the year for every year since
2014 (i.e. for every month from January 2014 until the most recent month
available).

 

If you need any clarification then please do not hesitate to contact me.
Under Section 16 it is your duty to provide advice and assistance and so I
would expect you to contact me if you find this request unmanageable in
any way.

 

I would also like to request that the information is sent back in an Excel
spreadsheet. Please send confirmation of receipt of this request and I
look forward to hearing back within 20  working days.

 

Yours faithfully,

 

Robyn Schaffer

 

 

[1][FOI #626638 email]

 

show quoted sections

 

References

Visible links
1. mailto:[FOI #626638 email]
2. http://www.tfl.gov.uk/corporate/about-tfl/

Dear Eva,

Thank you very much for your help with this request.

Yours sincerely,

Robyn Schaffer