Incidents of burst water mains in the London SW8 area in the last decade

Peter Cowley made this Environmental Information Regulations request to Thames Water
You only have a right in law to access information about the environment from this authority


This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was successful.

Dear Thames Water,

Please will you provide data on incidents of burst water mains in the London SW8 area over the last ten years, including as a minimum the date and the location at the highest accuracy that you record.

Yours Faithfully

Peter Cowley.

EIR Requests, Thames Water

Thank you for contacting Thames Water.  This inbox is for EIR requests
which we aim to respond to within 20 working days.  We may contact you
with any questions we have on your request and if we are unable to
complete your request within 20 days, we will contact you to agree a new
timescale.

 

If you wish to contact us in the meantime, please email
[Thames Water request email]  and make sure you refer to your original
request.

Visit us online www.thameswater.co.uk , follow us on twitter
www.twitter.com/thameswater or find us on www.facebook.com/thameswater.
We’re happy to help you 24/7.

Thames Water Limited (company number 2366623) and Thames Water Utilities
Limited (company number 2366661) are companies registered in England and
Wales, both are registered at Clearwater Court, Vastern Road, Reading,
Berkshire RG1 8DB. This email is confidential and is intended only for the
use of the person it was sent to. Any views or opinions in this email are
those of the author and don’t necessarily represent those of Thames Water
Limited or its subsidiaries. If you aren’t the intended recipient of this
email, please don’t copy, use, forward or disclose its contents to any
other person – please destroy and delete the message and any attachments
from your system.

EIR Requests, Thames Water

Dear Mr.Cowley,

Thank you for your information request.

To confirm, the timescale to respond to your request is 20 working days. However, we need you to specify what data you need on a burst water main. For example, the date of the incident, cause etc.

The new deadline for our response will be 20 workings days after your reply to this email.

Regards

Michael
Data Protection Coordinator
[email address]

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Dear EIR Requests,

Thanks for your prompt reply. I just need the date, cause and location (in any format that can be used to locate the site on a map).

Yours sincerely,

Peter Cowley

EIR Requests, Thames Water

Thank you for contacting Thames Water.  This inbox is for EIR requests
which we aim to respond to within 20 working days.  We may contact you
with any questions we have on your request and if we are unable to
complete your request within 20 days, we will contact you to agree a new
timescale.

 

If you wish to contact us in the meantime, please email
[Thames Water request email]  and make sure you refer to your original
request.

Visit us online www.thameswater.co.uk , follow us on twitter
www.twitter.com/thameswater or find us on www.facebook.com/thameswater.
We’re happy to help you 24/7.

Thames Water Limited (company number 2366623) and Thames Water Utilities
Limited (company number 2366661) are companies registered in England and
Wales, both are registered at Clearwater Court, Vastern Road, Reading,
Berkshire RG1 8DB. This email is confidential and is intended only for the
use of the person it was sent to. Any views or opinions in this email are
those of the author and don’t necessarily represent those of Thames Water
Limited or its subsidiaries. If you aren’t the intended recipient of this
email, please don’t copy, use, forward or disclose its contents to any
other person – please destroy and delete the message and any attachments
from your system.

EIR Requests, Thames Water

Dear Mr.Cowley,

Thank you for your information request.

To confirm, the timescale to respond to your request is 20 working days. However, we need you to specify how far back you need the data. For example 10 years - Sept 2008-Sep 2018.

The new deadline for our response will be 20 workings days after your reply to this email.

Regards

Michael
Data Protection Coordinator

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Dear EIR Requests,

Thank you for your reply. As I stated in the original request, please supply data for the last ten years. That is, from September 2008 to the present time.

Yours sincerely,

Peter Cowley

EIR Requests, Thames Water

Thank you for contacting Thames Water.  This inbox is for EIR requests
which we aim to respond to within 20 working days.  We may contact you
with any questions we have on your request and if we are unable to
complete your request within 20 days, we will contact you to agree a new
timescale.

 

If you wish to contact us in the meantime, please email
[Thames Water request email]  and make sure you refer to your original
request.

Visit us online www.thameswater.co.uk , follow us on twitter
www.twitter.com/thameswater or find us on www.facebook.com/thameswater.
We’re happy to help you 24/7.

Thames Water Limited (company number 2366623) and Thames Water Utilities
Limited (company number 2366661) are companies registered in England and
Wales, both are registered at Clearwater Court, Vastern Road, Reading,
Berkshire RG1 8DB. This email is confidential and is intended only for the
use of the person it was sent to. Any views or opinions in this email are
those of the author and don’t necessarily represent those of Thames Water
Limited or its subsidiaries. If you aren’t the intended recipient of this
email, please don’t copy, use, forward or disclose its contents to any
other person – please destroy and delete the message and any attachments
from your system.

EIR Requests, Thames Water

Dear Peter,

Thank you for your information request.

To confirm, the timescale to respond to your request is 20 working days. However, we need you to specify what you mean by 'the cause of the burst''.

The new deadline for our response will be 20 workings days, after you reply to this email.

Regards

Michael
Data Protection Coordinator
[email address]

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Dear EIR Requests,

Thank you for your response. This is now getting quite annoying. It was your idea to include "cause of the burst" in the first place.

So fine: leave out cause of the burst. And stop raising spurious "clarifications" in order to reset the timer every time.

I require (as I have repeatedly stated) the following information, for which I cannot see how further clarification is needed:

PLEASE will you supply the following information, which is what I originally requested on 26 September:

Please will you provide data on incidents of burst water mains in the London SW8 area over the last ten years, including as a minimum the date and the location at the highest accuracy that you record.

Any further "clarifications" will be regarded as vexatious and reported accordingly.

Yours sincerely,

Peter Cowley

EIR Requests, Thames Water

Thank you for contacting Thames Water.  This inbox is for EIR requests
which we aim to respond to within 20 working days.  We may contact you
with any questions we have on your request and if we are unable to
complete your request within 20 days, we will contact you to agree a new
timescale.

 

If you wish to contact us in the meantime, please email
[Thames Water request email]  and make sure you refer to your original
request.

Visit us online www.thameswater.co.uk , follow us on twitter
www.twitter.com/thameswater or find us on www.facebook.com/thameswater.
We’re happy to help you 24/7.

Thames Water Limited (company number 2366623) and Thames Water Utilities
Limited (company number 2366661) are companies registered in England and
Wales, both are registered at Clearwater Court, Vastern Road, Reading,
Berkshire RG1 8DB. This email is confidential and is intended only for the
use of the person it was sent to. Any views or opinions in this email are
those of the author and don’t necessarily represent those of Thames Water
Limited or its subsidiaries. If you aren’t the intended recipient of this
email, please don’t copy, use, forward or disclose its contents to any
other person – please destroy and delete the message and any attachments
from your system.

EIR Requests, Thames Water

3 Attachments

Dear Mr. Cowley,

Thank you for your environmental information request.

Please find attached our response to your request and additional documents for your information.

Thank you and kind regards,

Michael
Data Protection & EIR Coordinator
[email address]

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