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Incidents Involving Security Staff in an Acute Trust Setting

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Matt O'Donoghue

Dear NHS Acute Hospital Trust,

I am a journalist who is investigating issues around incidents involving patients and Hospital Security Staff. This request has been placed with all NHS Acute Hospital Trusts in the UK.

Your response will be consolidated with all others to be used as part of a report that has been commissioned by a broadcaster.

Using the Freedom of Information Act, please could you provide the following data:

1/ do you employ your own security staff or are they supplied by an external provider?
2/ over the past three years, year on year, how many incidents of alleged physical and verbal abuse against patients by security staff have been logged by your Trust?
3/ over the past three years, year on year, how many of these incidents were alleged to have taken place in Accident and Emergency?
4/ are all these incidents logged and, if so, what system does your Trust use - eg: DATIX
5/ how were these incidents described; eg: physical, verbal, restraint etc ...
6/ year on year, and for the past three years, how many of these incidents were investigated?
7/ year on year, and for the past three years, what were the outcomes of these investigations?

Thank you for your time and consideration.

Yours faithfully,

Matt O'Donoghue

FOI, Stockport NHS Foundation Trust

1 Attachment

Dear Mr O’Donoghue,

 

Thank you for your request for information, which we received via email on
the 03/06/2021.

 

Your request will be dealt with under the terms of the Freedom of
Information Act 2000.

 

In some circumstances a fee may be payable and, if that is the case, you
will be informed by way of a fees notice and you will be required to pay
before we will proceed to deal with your request.

 

Please note, your request for information may be delayed due to urgent
operational responses to dealing with the Covid-19 Pandemic. We apologise
for any inconvenience this may cause, we do remain committed to responding
to your request and will respond as soon as we are able. If you are able
to please consider withdrawing your request and submitting it again at a
later date.

 

Should our response to your request breach the statutory timeframe and you
remain unhappy with our response you have the right to complain to the
Information Commissioners Office and you can contact them at

 

The Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Tel: 0303 123 1113

Website: www.ico.gov.uk 

 

There is no charge for making an appeal.

 

Please find the link to the ICO’s COVID-19 response

 

https://ico.org.uk/about-the-ico/news-an...

 

Please contact me using the address below if you have any queries.

 

Yours Sincerely

 

Laura Sillitoe

Freedom of Information and Information Governance Support Officer

Stockport NHS Foundation Trust

Stepping Hill Hospital

Poplar Grove

Stockport

Cheshire. SK2 7JE

Tel: 0161 419 4160 / 5295

Email: [1][Stockport NHS Foundation Trust request email]

 

*Please note I am currently working off site, if you need to speak to me
directly, please email me and I will call you.

 

[2]Description: Description:
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This e-mail and any attachments transmitted with it are confidential and
are for the intended recipient only. If you have received this email in
error, any reading, printing, storage, disclosure, copying or any other
action taken in respect of this e-mail is prohibited and may be unlawful.
Please notify the sender immediately by reply email and then permanently
delete the email. This e-mail and its attachments have been scanned for
viruses but we cannot guarantee that they are virus free. The recipient
should check this e-mail and any attachments for viruses. The information
contained in this email may be subject to public disclosure under the
Freedom of Information Act 2000. Unless legally exempt from disclosure,
the confidentiality of this email and your reply cannot be guaranteed

References

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1. mailto:[Stockport NHS Foundation Trust request email]

Matt O'Donoghue

Dear FOI,

Stockport NHS Foundation Trust is the only one, out of the 140 Hospital Trusts surveyed to have not provided a response within the statutory time limit.

Please could the Trust respond to this FOI.

Yours sincerely,

Matt O'Donoghue

FOI, Stockport NHS Foundation Trust

Dear Matt,

Please accept our apologies for the delay in our response. I will chase the team who are handling your request and will hopefully have a full response by the end of the working day.

Kind regards

Laura Sillitoe
Freedom of Information and Information Governance Support Officer
Stockport NHS Foundation Trust
Stepping Hill Hospital
Poplar Grove
Stockport
Cheshire. SK2 7JE
Tel: 0161 419 4160 / 5295
Email: [Stockport NHS Foundation Trust request email]

*Please note I am currently working off site, if you need to speak to me directly, please email me and I will call you.

show quoted sections

FOI, Stockport NHS Foundation Trust

2 Attachments

Dear Mr O’Donoghue,

 

Thank you for your request for information, which we received on the
03/06/2021. Please accept our apologies for the delay.

 

We are pleased to attach our response to your request, which is in
portable document format (PDF) and will require Acrobat reader software to
view the document.

 

The FOI Act gives the applicant the right to access information but does
not give an automatic right to re-use the information. The re-use of
public sector information regulations 2005 regulates how individuals or
companies re-use public sector information and provides a licensing scheme
for re-use.

 

Please note that any individuals identified do not give permission for
their personal data to be processed for the purposes of direct marketing.
Appropriate remedies will be sought in respect of any unsolicited
marketing information supplied.

 

If you have any queries about our response, please contact me, quoting the
reference number above in any future communications.

 

If you are unhappy with the service you have received in relation to your
request and wish to make a complaint or request a review of our decision,
you should write to me in the first instance at the address below.

 

If you are not content with the outcome of your complaint, you may apply
directly to the Information Commissioner for a decision. Generally, the
Information Commissioner cannot make a decision unless you have exhausted
the complaints procedure provided by the Trust.

The Information Commissioner can be contacted at: The Information
Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9
5AF.

 

Yours sincerely

 

Laura Sillitoe

Freedom of Information and Information Governance Support Officer

Stockport NHS Foundation Trust

Stepping Hill Hospital

Poplar Grove

Stockport

Cheshire. SK2 7JE

Tel: 0161 419 4160 / 5295

Email: [1][Stockport NHS Foundation Trust request email]

 

*Please note I am currently working off site, if you need to speak to me
directly, please email me and I will call you.

 

[2]Description: Description:
http://snt-webcluster/Business/Intranet/...

 

This e-mail and any attachments transmitted with it are confidential and
are for the intended recipient only. If you have received this email in
error, any reading, printing, storage, disclosure, copying or any other
action taken in respect of this e-mail is prohibited and may be unlawful.
Please notify the sender immediately by reply email and then permanently
delete the email. This e-mail and its attachments have been scanned for
viruses but we cannot guarantee that they are virus free. The recipient
should check this e-mail and any attachments for viruses. The information
contained in this email may be subject to public disclosure under the
Freedom of Information Act 2000. Unless legally exempt from disclosure,
the confidentiality of this email and your reply cannot be guaranteed

References

Visible links
1. mailto:[Stockport NHS Foundation Trust request email]

Matt O'Donoghue

Dear Stockport NHS Foundation Trust,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Stockport NHS Foundation Trust's handling of my FOI request 'Incidents Involving Security Staff in an Acute Trust Setting' as the information that you have kindly provided is not correct.

The Trust has previously disclosed the Stephen Edgeley Review of DATIX information for the year up to July 2018. This review found "institution abuse" on the part of Security Staff. Within this review of DATIX Reports, the Stockport Foundation NHS Trust found 82 incidents of alleged abuse by Security staff against patients. 51 of these reports contained allegations of physical assault against patients by members of the Security Team.

Mr Edgeley was hired as a consultant to carry out his review. This was commissioned by Miss Lynch in 2018 following the abuse of three patients by Security Staff that had been caught on CCTV earlier that year. The Trust has also been asked to correctly log all incidents that involve security staff.

Please could you ask the current acting head of safeguarding to provide the accurate data in response to this request as failure to do so will result in a complaint to the Information Commissioner.

Thank you for your time and your help.

Yours faithfully,

Matt O'Donoghue

Matt O'Donoghue

Dear Stockport NHS Foundation Trust,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Stockport NHS Foundation Trust's handling of my FOI request 'Incidents Involving Security Staff in an Acute Trust Setting'.

If the following Datix search criteria are used, the response could be more accurate:

Incident reported date range – 25 Jan 2018 to 25 June 2021
Category – Abusive, violent, disruptive, self harming behaviour or bullying
Subcategory – Staff abusing patient

Yours faithfully,

Matt O'Donoghue

FOI, Stockport NHS Foundation Trust

1 Attachment

Dear Mr O’Donoghue,

 

Thank you for your email, which we received on the 13/07/2021. We will
process your request as an internal review of our original response sent
out on the 12/07/2021.

 

Your request will be dealt with under the terms of the Freedom of
Information Act 2000.

 

Please contact me using the address below if you have any queries.

 

Yours sincerely

 

Laura Sillitoe

Freedom of Information and Information Governance Support Officer

Stockport NHS Foundation Trust

Stepping Hill Hospital

Poplar Grove

Stockport

Cheshire. SK2 7JE

Tel: 0161 419 4160 / 5295

Email: [1][Stockport NHS Foundation Trust request email]

 

*Please note I am currently working off site, if you need to speak to me
directly, please email me and I will call you.

 

[2]Description: Description:
http://snt-webcluster/Business/Intranet/...

 

This e-mail and any attachments transmitted with it are confidential and
are for the intended recipient only. If you have received this email in
error, any reading, printing, storage, disclosure, copying or any other
action taken in respect of this e-mail is prohibited and may be unlawful.
Please notify the sender immediately by reply email and then permanently
delete the email. This e-mail and its attachments have been scanned for
viruses but we cannot guarantee that they are virus free. The recipient
should check this e-mail and any attachments for viruses. The information
contained in this email may be subject to public disclosure under the
Freedom of Information Act 2000. Unless legally exempt from disclosure,
the confidentiality of this email and your reply cannot be guaranteed

References

Visible links
1. mailto:[Stockport NHS Foundation Trust request email]

FOI, Stockport NHS Foundation Trust

2 Attachments

Dear Mr O’Donoghue,

 

Thank you for your request for an internal review, which we received on
the 13/07/2021.

 

We are pleased to attach our response to your request, which is in
portable document format (PDF) and will require Acrobat reader software to
view the document.

 

The FOI Act gives the applicant the right to access information but does
not give an automatic right to re-use the information. The re-use of
public sector information regulations 2005 regulates how individuals or
companies re-use public sector information and provides a licensing scheme
for re-use.

 

Please note that any individuals identified do not give permission for
their personal data to be processed for the purposes of direct marketing.
Appropriate remedies will be sought in respect of any unsolicited
marketing information supplied.

 

If you have any queries about our response, please contact me, quoting the
reference number above in any future communications.

 

If you are unhappy with the service you have received in relation to your
request and wish to make a complaint or request a review of our decision,
you should write to me in the first instance at the address below.

 

If you are not content with the outcome of your complaint, you may apply
directly to the Information Commissioner for a decision. Generally, the
Information Commissioner cannot make a decision unless you have exhausted
the complaints procedure provided by the Trust.

The Information Commissioner can be contacted at: The Information
Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9
5AF.

 

Yours sincerely

 

Laura Sillitoe

Freedom of Information and Information Governance Support Officer

Stockport NHS Foundation Trust

Stepping Hill Hospital

Poplar Grove

Stockport

Cheshire. SK2 7JE

Tel: 0161 419 4160 / 5295

Email: [1][Stockport NHS Foundation Trust request email]

 

*Please note I am currently working off site, if you need to speak to me
directly, please email me and I will call you.

 

[2]Description: Description:
http://snt-webcluster/Business/Intranet/...

 

This e-mail and any attachments transmitted with it are confidential and
are for the intended recipient only. If you have received this email in
error, any reading, printing, storage, disclosure, copying or any other
action taken in respect of this e-mail is prohibited and may be unlawful.
Please notify the sender immediately by reply email and then permanently
delete the email. This e-mail and its attachments have been scanned for
viruses but we cannot guarantee that they are virus free. The recipient
should check this e-mail and any attachments for viruses. The information
contained in this email may be subject to public disclosure under the
Freedom of Information Act 2000. Unless legally exempt from disclosure,
the confidentiality of this email and your reply cannot be guaranteed

References

Visible links
1. mailto:[Stockport NHS Foundation Trust request email]

We don't know whether the most recent response to this request contains information or not – if you are Matt O'Donoghue please sign in and let everyone know.