Incidents Involving Security Staff in an Acute Trust Setting

The request was successful.

Matt O'Donoghue

Dear NHS Acute Hospital Trust,

I am a journalist who is investigating issues around incidents involving patients and Hospital Security Staff. This request has been placed with all NHS Acute Hospital Trusts in the UK.

Your response will be consolidated with all others to be used as part of a report that has been commissioned by a broadcaster.

Using the Freedom of Information Act, please could you provide the following data:

1/ do you employ your own security staff or are they supplied by an external provider?
2/ over the past three years, year on year, how many incidents of alleged physical and verbal abuse against patients by security staff have been logged by your Trust?
3/ over the past three years, year on year, how many of these incidents were alleged to have taken place in Accident and Emergency?
4/ are all these incidents logged and, if so, what system does your Trust use - eg: DATIX
5/ how were these incidents described; eg: physical, verbal, restraint etc ...
6/ year on year, and for the past three years, how many of these incidents were investigated?
7/ year on year, and for the past three years, what were the outcomes of these investigations?

Thank you for your time and consideration.

Yours faithfully,

Matt O'Donoghue

FOI, Somerset NHS Foundation Trust

Dear Mr Donoghue

I acknowledge receipt of your Freedom of Information request – please use reference above for any further correspondence.

Your request for information will be delayed due to urgent operational responses to dealing with Public Health priorities. We apologise for any inconvenience this may cause, we do remain committed to responding to your request and will respond as soon as we are able, which may take many months.

If you would like to withdraw your request to release pressure on the NHS please do let us know.

Should our response to your request breach the statutory timeframe and you remain unhappy with our response you have the right to complain to the Information Commissioners Office and you can contact them at

The Information Commissioner’s Office
Wycliffe House
Water Lane

Tel: 0303 123 1113

Please find the link to the ICO’s COVID-19 response

Yours sincerely


Mia Andrews
Data Access and Disclosure Supervisor

Office: 01823 344191 x 4191
Email: [email address] | Twitter: @SomersetFT | Facebook: /somersetft
DADO, Medical Records Department, Unit J, Crown Close, Crown Industrial Estate, Priorswood, Taunton,TA2 8RX

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FOI, Somerset NHS Foundation Trust

1 Attachment

Dear Mr O'Donoghue


Please find attached response to your FOI request.


Yours sincerely



Louise Coppin

Head of Information Governance/Data Protection Officer



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