Incidents Involving Security Staff in an Acute Trust Setting
Dear NHS Acute Hospital Trust,
I am a journalist who is investigating issues around incidents involving patients and Hospital Security Staff. This request has been placed with all NHS Acute Hospital Trusts in the UK.
Your response will be consolidated with all others to be used as part of a report that has been commissioned by a broadcaster.
Using the Freedom of Information Act, please could you provide the following data:
1/ do you employ your own security staff or are they supplied by an external provider?
2/ over the past three years, year on year, how many incidents of alleged physical and verbal abuse against patients by security staff have been logged by your Trust?
3/ over the past three years, year on year, how many of these incidents were alleged to have taken place in Accident and Emergency?
4/ are all these incidents logged and, if so, what system does your Trust use - eg: DATIX
5/ how were these incidents described; eg: physical, verbal, restraint etc ...
6/ year on year, and for the past three years, how many of these incidents were investigated?
7/ year on year, and for the past three years, what were the outcomes of these investigations?
Thank you for your time and consideration.
Yours faithfully,
Matt O'Donoghue
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Kind regards
The Information Governance Team
Good afternoon
FOI ref: 2021/0649
Thank you for your request for information dated 3rd June 2021 .
We will consider your request under the Freedom of Information Act 2000.
You should receive a response within 20 working days - in this case, by
1st July 2021 . Please be aware, the information you have requested may
not be disclosed to you if it is exempt.
We will inform you if:
• we are unable to achieve the 20 working day deadline. We
aim to give you a revised due date as soon as possible.
• we are unable to give you the information as responding
to your request exceeds the ‘appropriate limit’. This would apply if it
would take us longer than 18 hours to retrieve, collate and provide the
information you request.
• your request (in full or in part) needs be transferred to
another public authority to obtain the information you have requested
For information regarding how we will handle your personal data as part of
our FOI process, please see the following address –
[1]https://www.penninecare.nhs.uk/foi. If you require a printed copy,
please let us know.
If you have any questions about this request, please contact me quoting
the reference number above.
Yours sincerely
Ceri Owen
Information Governance Administrator
Pennine Care NHS Foundation Trust
225 Old Street
Ashton-under-Lyne
OL6 7SR
Email: [2][email address]
Website: [3]www.penninecare.nhs.uk
[4]1810-rainbowNHS[1]
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Good afternoon
FOI ref: 2021/0649
Further to your email below, I can now respond to your request dated 3^rd
June 2021.
Following receipt of your request, searches were conducted within Pennine
Care NHS Foundation Trust (the Trust) to locate the requested information
and I can confirm that the information requested is held by the Trust.
1/ do you employ your own security staff or are they supplied by an
external provider? External provider
2/ over the past three years, year on year, how many incidents of alleged
physical and verbal abuse against patients by security staff have been
logged by your Trust?
The detail have been provided on incidents of alleged physical / verbal
abuse by staff to patients (The Trust do not record specifically for
Security Staff):
18-19 - 0
19-20 - 0
20-21 - 0
3/ over the past three years, year on year, how many of these incidents
were alleged to have taken place in Accident and Emergency?
18-19 - 0
19-20 - 0
20-21 - 0
Please note, the Trust are a Mental Health and Learning Disability
Provider and as such do not manage an A&E Department. Location of an
incident is not a mandatory field on the incident reporting system:
4/ are all these incidents logged and, if so, what system does your Trust
use - eg: DATIX
All incidents are logged on the LRMS – Ulysses Safeguard
5/ how were these incidents described; eg: physical, verbal, restraint etc
...
Searches were conducted on the most applicable and likely codes: Alleged
Assault - Staff to Patient & Verbal Abuse - Staff to Patient
6/ year on year, and for the past three years, how many of these incidents
were investigated?
18-19 - 0
19-20 - 0
20-21 - 0
See previous responses
7/ year on year, and for the past three years, what were the outcomes of
these investigations?
N/A
Yours sincerely
Freedom of Information Team
Pennine Care NHS Foundation Trust
Trust Headquarters
225 Old Street
Ashton under Lyne
OL6 7SR
Tele: 0161 716 3147
Email: [1][email address]
Website: [2]www.penninecare.nhs.uk
Complaint Rights
Your attention is drawn to the details below, which outline your right of
complaint.
For information regarding how we will handle your personal data as part of
our FOI process, please see the following address –
[3]https://www.penninecare.nhs.uk/foi. If you require a printed copy,
please let us know.
Should you have any further queries concerning this matter, please email,
write or contact the team on telephone number 0161 716 3147 quoting the
reference number above.
************************************************************************************************
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Are you unhappy with how your request has been handled or do you think the
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(2018), the Trust is not obliged to undertake a formal internal review on
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Prior to lodging a formal complaint you are welcome and encouraged to
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Ask to have the decision looked at again –
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Complaint
If you are dissatisfied with the handling procedures or the decision of
Pennine Care NHS Foundation Trust made under the Freedom of Information
Act 2000 regarding access to information, you can lodge a complaint with
Pennine Care NHS Foundation Trust to have the decision reviewed.
Complaints should be made in writing and addressed:
The Information Governance Manager
Pennine Care NHS Foundation Trust
225 Old Street
Ashton-under-Lyne OL6 7SR
If email is preferred, complaints may be sent to
[5][email address].
The Information Commissioner
After lodging a complaint with Pennine Care NHS Foundation Trust if you
are still dissatisfied with the decision you can make an application to
the Information Commissioner for a decision on whether the request for
information has been dealt with in accordance with the requirements of the
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For information on how to make an application to the Information
Commissioner please visit their website at [6]www.ico.org.uk .
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SK9 5AF
Phone: 01625 545 700
From: PENNINECARE, Foi (PENNINE CARE NHS FOUNDATION TRUST)
Sent: 04 June 2021 13:14
To: [7][FOI #762446 email]
Cc: PENNINECARE, Foi (PENNINE CARE NHS FOUNDATION TRUST)
Subject: Our Ref: 2021/0649
Good afternoon
FOI ref: 2021/0649
Thank you for your request for information dated 3rd June 2021 .
We will consider your request under the Freedom of Information Act 2000.
You should receive a response within 20 working days - in this case, by
1st July 2021 . Please be aware, the information you have requested may
not be disclosed to you if it is exempt.
We will inform you if:
• we are unable to achieve the 20 working day deadline. We
aim to give you a revised due date as soon as possible.
• we are unable to give you the information as responding
to your request exceeds the ‘appropriate limit’. This would apply if it
would take us longer than 18 hours to retrieve, collate and provide the
information you request.
• your request (in full or in part) needs be transferred to
another public authority to obtain the information you have requested
For information regarding how we will handle your personal data as part of
our FOI process, please see the following address –
[8]https://www.penninecare.nhs.uk/foi. If you require a printed copy,
please let us know.
If you have any questions about this request, please contact me quoting
the reference number above.
Yours sincerely
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